This started out as a bad experience with signing up on line but the helpful staff at the pickup store was very helpful and knowledgeableTera D.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cedartown, GA 30125
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 3.0 Average Customer Rating
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The truck that I was to pick up was missing the appliance cart and pads that I had ordered. After talking to U-Haul and the store personnel to remove those charges, the app refused to let me check out and told me to go into the store where they found a laptop and completed the checkout. I was told that there was a chance that I would be billed twice and would have to sort that out with U-Haul. Once I had the key, I discovered that the batteries were completely dead. I was told that it just needed a jump, but refused and was eventually given the only other truck at that location. Everything was complicated by the fact that this is a convenience store and they were much more concerned with their main business of selling cigarettes and lottery tickets than with U-Haul customers. I left not even knowing for sure that U-Haul knew that I had switched vehicles because I was told that the area manager never picks up their phone on the weekends. The entire experience took about an hour, just to pick up a truck.Charles M.
Just took keys, was on phone, no checkout to ensure all blankets and hand truck accounted for. Was hours before got an email to confirmJoe M.
Make sure the deposit gets put back quickly instead of waiting so long.Mistie A.
We were 4 minutes pulling into the store then proceeded to fill the gas tank up completely and then was charged for a extra day. I could understand 15 minutes or more but 4 minutes!! That is ridiculous!!David M.