Just took keys, was on phone, no checkout to ensure all blankets and hand truck accounted for. Was hours before got an email to confirmJoe M.
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Cedartown, GA 30125
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- 3.0 Average Customer Rating
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Make sure the deposit gets put back quickly instead of waiting so long.Mistie A.
We were 4 minutes pulling into the store then proceeded to fill the gas tank up completely and then was charged for a extra day. I could understand 15 minutes or more but 4 minutes!! That is ridiculous!!David M.
The young lady at the location was very unhelpful and rude. She stated it was a 24hour location only. I am not sure what that means but I had preregistered online and done everything including uploading driver's license before coming in. If it is in fact a 24/7 only location then the website needs to steer you towards that option. If it's not in fact only a 24/7 location and you are supposed to be able to pick up your vehicle and pay a PERSON then that girl needs training and definitely has no idea how to provide any level of customer service. Jerry, the representative I spoke with was SUPER helpful and knowledgeable and got everything sorted out for me after he had to pull over into a parking lot and help me because the young lady could not be bothered. She stated several times quite rudely that she was not a uhaul representative however she does represent uhaul if she is the person I have to deal with to get my rental. Someone should inform her of that. On top of everything else I was overcharged for my fuel and I have before and after photos to show the fuel levels and milage. I am not sure how to request a refund and I didn't even try with the girl on site since she was pretty much useless when it came to even the basics.Ernest O.