When I picked up the truck, I told the location I would drop off the truck around 5:30pm. I was informed that they close at 5:00pm, but I could leave the truck on the lot and drop the keys off in the return locker. At 4:45pm, while driving, was call by the location that I needed to have the truck back before 5:00pm or I would be charge extra. I reminded the rental location that I told them I would not be back until around 5:30pm. The employee was very rude to me on the phone. Would not listen to me and kept talking over me. I tried to tell him; I would drop the truck off around 5:30pm. He would not listen. Threated me with additional charges and fees. When I dropped the truck off at 5:33pm, the employee acted different. He acted polite. Aggressive on the phone, polite in person. I told him I would never use their location again. I am considering looking for a different rental company.Gary C.
Customer Reviews for IStorage Jetplex
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Professional, courteous and informative staff!Jonathan W.
Customer did not leave a comment.Allison W.
I was not able to pick up my rental at 8:00 am due to your app not operating properly. Had to wait until 10:00 am when the office opened...DION N.
Very professional and customer focused.John W.
Debbie was a gem a work with!Leianna P.
Customer did not leave a comment.Katherine G.
First of all I had a U-Haul reserved for Sunday and they gave it to somebody else then they called and got me another one in Phil Campbell when I got there she said we could not rent it because something was wrong with it. She had a little one and we ask her for that one and she stammered around and said it was rented when we came back by the next day it was still sitting in the same. U-Haul caused me to make two trips to Hamilton from Huntsville I will never use U-Haul againEmma M.
Customer did not leave a comment.Joe M.
Debbie was great. I arrived early and she met me go ahead and get checked in.Matt B.
The only complaint I have is the Woman at the front desk was not friendly or helpful at all. She actually made me very uncomfortable. Other than that My experience was fine. Thank youCarey V.
The online pick up needs lots of improvements.William B.
I saw nothing to improve on. Debbie was friendly, helpful and fast. If I could give her a raise, I would. Hang on to her.Anita M.
Customer did not leave a comment.MICHAEL M.
Improve your mobile check-in process. The UHaul mobile check-in gets 0/5 stars. Collect all information, especially if it needs to be verified by you, during the registration process and not during the check-in process. Otherwise make it know that check-in can take 10-15 minutes or start the rental time once check-in is complete. I arrived 5 minutes before my pickup time, but check-in took 15 minutes because it took a long time AND me contacting you through the chat tool to get your approval. I only had the rental for one hour but yet I only had 50 minutes because even though check-in delayed me receiving my rental by 10 minutes, I still had to return it on time. Overall this experience was absolutely terrible and I will NOT be renting from UHaul again.Casey A.
Customer did not leave a comment.Louetta A.
Customer did not leave a comment.Marvin A.
Customer did not leave a comment.GEORGE S.
Customer did not leave a comment.Alex H.
I have two storage units at this facility but it was my first time renting a Uhaul truck. She made it very easy and was so helpful. Even when i inadvertently locked my purse in the truck AFTER dropping the keys in the box. Very pleasant experiences.Angelia W.
Customer did not leave a comment.JAMES G.
Mrs.Debbie was so friendly!! She presented all the information you needed and even gave you an estimate of the cost for the U haul. She was great! Thank you!Christopher P.
Customer did not leave a comment.Shannon B.
Great experience!Christopher L.
Customer did not leave a comment.Kelvin M.
Lower your prices.Christopher K.
Customer did not leave a comment.Sybil C.
Customer did not leave a comment.Bobby N.
Customer did not leave a comment.Freddie H.
The Lady who helped me did such a wonderful job. Debra I believe is her name. She's so informative and helped me make the best decision on a size of truck and equipment.Felica E.
Good experience.Robert H.
Fast easy customer service and availability on short notice was so nice!!! Will definitely come again should I need to move stuff!Wendy L.
Customer did not leave a comment.GARY K.
Customer did not leave a comment.sherita F.
took nearly an hour and a half to pick up vehicle. customer service was helpful but your mobile pick up program/app was a nightmareEdward S.
Customer did not leave a comment.PATRICK W.
Very friendly staff. Helpful in every way! The inside retail area was well stocked and clean as well as the bathroom available to us. We will return!PETER B.
Customer did not leave a comment.Frederick A.
Customer did not leave a comment.Sandra B.
Customer did not leave a comment.Dean M.
Customer did not leave a comment.JOE Z.
No suggestions! Keep doing a great job!Timothy T.
Customer did not leave a comment.stacy T.
Very good personal service. A little hard to find the first time. Overall a great experience. Debbie is awesome!Jimmy W.
Customer Service was great. The lady working was so nice and helpful. I will use again.Oranetta R.
Customer did not leave a comment.Linda L.
I had actually call to confirm everything before pick up but needless to say that called me to confirm everything. Awesome services hands downShurkera W.
Customer did not leave a comment.Blaine S.
Friendly and helpful staff.john S.
Customer did not leave a comment.Eli G.
When reserving online it needs to be accurate on whether or not the location has hand tricks and dollies available. It's easier to plan ahead of time knowing you're not going to have it than to show up and be told it's not available the day you need it.Nicole W.
Customer did not leave a comment.Paul W.
I just want to make a good comment that the customer service was excellent. We did not have any difficulty in renting the truck at all. I will definitely recommend this place to everyone who needs their services.vickie A.
Customer did not leave a comment.Brandon H.
The lady that helped us was excellent, however, we were charged TWICE, and it's been TEN days and our money ($193.07) has NOT been given back to us. Furthermore, they are not proactive in contacting us to resolve it, we have to keep contacting them when they're aware of the issue. James@uhaul keeps saying it is a hold, but it's not showing up as a hold and we want the DUPLICATE CHARGE REFUNDED TODAY! It's been TEN days that you've had our money.Eric M.
Everything was in order. The staff was excellent!Etta S.
Customer did not leave a comment.Jamie H.
They need a more space ti park. Or a sign stating where to park if parking lot is full.KIM K.
Customer did not leave a comment.laverne W.
Customer did not leave a comment.Anthony D.
The seat was a little difficult to adjust. The website was a bit difficult to use. I wanted to edit my original request by changing the type of rental--I had to reserve another vehicle at a different location. I emailed customer service to cancel by original request but it kept showing up. I then called the location to cancel and got a voice mail and later got a call from a different location for the original reservation.Jeffrey A.
The rental process was horrible. First I was given a location that didnt have the truck that was promised. Luckily I called before I went down there. Then I was given a truck that was on the other side of town. The lady at the location was very helpful though. I called Uhaul and stayed on hold for quite a while but the guy answering the call was great. I was told that the communication process between Uhaul and the drop off sites isnt what it should be.Russell B.
Late dropoff.dontavius B.
Only thing i would suggest is to give the customer a credit upon turn in when they leave more gas in the tank than when they first got in the vehicle.Tracy S.
I was disappointed with the fact that when a new locations was sent to us in the confirmation text, the pick up time was adjusted without my agreement. We rented 2 different trucks for our event and this happened with both, causing me to have to contact the 1-800 Go UHaul both times and standing on hold for more that 75 minutes between the two of those phone calls both at very inconvenient and pressure filled times for me. My purpose for planning ahead and reserving ahead was to avoid just that. This was very disappointing and would cause me to potentially not refer you nor use your service again.David A.
Customer service was excellent !Angela L.
Customer did not leave a comment.Jed K.
The lady at the front desk was so helpful and kind. I'd definitely rent from here again!Edward K.
Customer did not leave a comment.Kevin J.
The truck I had reserved was not there. When it said I could pick it up at 9:30 am and I finally got the key and got in it at 10:14 am and I would like $50 rebate. For waiting almost 45 mins to get it. And the air condition did blow out good air. It was alright. And it had no windshield cleaner in the truck to spray and clean window with windshield wipers.Matthew P.
Debbie was excellent! She drove me to another location to p/u a car carrier, this is the ONLY location I highly recommend, I went to them all and they screwed up on the carriers and downed them, always make sure one is ready before you p/u, no communication and they will send you to multiple stores.Sheri B.
Customer did not leave a comment.joseph W.
I found the process for checking out the truck without personnel tedious and difficult.Kris J.
Customer did not leave a comment.Sheryl R.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Elizabeth W.
Customer service was great and equipment was top notch!DANIELLE T.
Customer did not leave a comment.Dant'e P.
Customer did not leave a comment.Andrew D.
Customer did not leave a comment.John P.
Great service!noah A.
Customer did not leave a comment.Akbar A.
The trucks steering wheel is off center. Besides that perfect experience with istorage and uhaul.Andrew S.
Excellent service delivered with kindness!Gregory H.
Customer did not leave a comment.Keith M.
Customer did not leave a comment.Evdrette B.
Customer did not leave a comment.David S.
Kind and professional. Any problems weee handle immediately. She made sure I had enough miles to get where I was going and to the dropoff.CONSUELLA D.
Customer did not leave a comment.Tina B.
Customer did not leave a comment.Pam T.
The lady working at this location is absolutely awesome. Hire more people like her!Loretta J.
Nothing - Beth was awesome at both pick-up and drop-off.Michael C.
Beth was amazing! very friendly and knowledgableBrad G.
The lady who rented me the truck couldn't get the printer to work. The truck needs shocks, at a minimum. It had been smoked in and smelled bad. Tow/haul nob in truck was broken and it was very difficult to distinguish between a 0 and an 8 on the odometer.DeNeen R.
Customer did not leave a comment.Daniel T.
The staff were the absolute best!!! Very professional and friendly. The only problem? The door to the van got stuck open and it was hell getting it back down. Actually cut myself getting the hook unstuck from under the frame of the door. After that, no worries. Just one of those crazy things that happen when you're moving...marcus R.
Excellent customer service!Renaldo B.
Customer did not leave a comment.Anshul A.