Customer did not leave a comment.Lecriece T.
Customer Reviews for iStorage Lynchburg
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My pick up time for the truck was 9:30am. I got to the facility around 9:50 and checked in using the UHaul app. The truck had a word lock on the back, and the office was closed so I could not get the key. I waited until 10:15am, when the supervisor called and said that he had been on vacation and just noticed my reservation. He said that someone was coming to assist and would be there in 5 minutes. I waited 30 more minutes; no one came. I called the manager back. He said that he would check; another 10 minutes went by and he called to tell me that the employee had encountered traffic issues and would be there in 5 minutes. Another 20 minutes later, Eduardo appeared ( he was WONDERFUL!) Didn't have the combo to the word lock. He finally was able to get another truck for me. We finally left the facility with the truck just before noon. Although my experience was awful, I did get a $50 refund, and they changed my drop off time to match the actual pick up time. BTW, we never got the dolly or mats that we had requested. These were refunded too.Ruth R.
Customer did not leave a comment.JOHN M.