We had a very nice experience. Picking up and returning the truck was very quick and easy. That was super helpful on a stressful moving day!Ingrid L.
Customer Reviews for iStorage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Your trucks need to have a little more power!!!Valerie K.
Customer did not leave a comment.Juanita S.
They are rude and the lady was yelling at us and we will never rent from that location ever againLori E.
The attendant was unpleasant when a computer issue occurred . As I tried to help she kept explaining the issue saying she had to call meanwhile I tried helping by reviewing my emails etc. finally told her to call.Stephen F.
I talked with Mark he set up my reservation. He was very pleasant, professional and knowledgeable. I was dealing with moving furniture because of death of a very close love one and Mark really helped me. I am sooooo grateful.VERNELLDA B.
Excellent service and equipment. Friendly staff.James A.
Judy and her staff at iStorage are extremely helpful.Jennifer G.
Customer did not leave a comment.SUSAN W.
Mark is an outstanding customer service representative. He was informative, interested and very professional. Why doesn't the fleet have cruise control? Very strange..Philip S.
Would recommend this place for anyone looking to move in the Canton areaLaura M.
Customer did not leave a comment.Theresa S.
Customer did not leave a comment.Shacora G.
Mark was Great!!!Kristie L.
Staff here was very helpful and apologetic about the service we received at our pick up location. Offered to contact a supervisor and assist with correcting the credits that were miscalculated by the pick up location when our ordered items were not available. Very friendly and sincere in their efforts to resolve. Highly recommend.Kelly F.
Again, employee was NOT helpful at all. Are these people employed by U-haul or by the storage facilities? If they are employed by U-haul then both employees are "fails" in my opinion.Laurie E.
Customer did not leave a comment.Donna B.
Customer did not leave a comment.JACK B.
Customer did not leave a comment.dan H.
Customer did not leave a comment.ANS A.
Customer did not leave a comment.Tim T.
Customer did not leave a comment.Alison B.
Customer did not leave a comment.Brad N.
Nothing really. I was greeted and helped right away and very professionally. Good experience,and i'd recommend them to anyone needing help in renting trucks or trailers. Thank you.peter T.
Customer did not leave a comment.Robert B.
Customer did not leave a comment.Patrick O.
Customer did not leave a comment.george W.
The van only had 1/4 tank of gas which caused a bit of an issue having to stop and fill up. It would have been nice if it had been filled when I picked it up. I turned it in with 1/4 of a tank of gas so now the next customer will have the same issue I did.Buehlers G.
Customer did not leave a comment.Jennifer R.
Customer did not leave a comment.Kristie L.
My experience was awesome with this uhaul location. Judy was an absolute pleasure to be around. I had her when I picked up the uhaul and when I returned it. She was very pleasant, and well spoken. The every customer service place needs more people like Judy. I will definitely be returning to this location for all my uhaul needsRonna K.
That right front tire was low and I addressed the issue and nothing was done about it. Your system took forever to process my payment even though I registered everything online before hand. It wasn't the lady's fault that worked there. It's the company itself. What a joke. I won't be using Uhaul againSean R.
Customer did not leave a comment.Pamela S.
Mark was very professional, courteous and helpful. He made pick up a breeze. Thank you!!!Andrew B J.
A way to find out if a place has what you need without all the bull. A simple phone call to the location is all that's needed.Terry F.
Customer did not leave a comment.Kevin C.
Customer did not leave a comment.Scott S.
Customer did not leave a comment.Sandra C.
Customer did not leave a comment.Kathleen J.
the people u have working for you was lousywanda W.
I called to rent a car dolly from uhaul on Lincolnway in Massillon Ohio. They didn't have one so they scheduled me to pick one up from another location. I go to pick one it up from the location he told me, and they said I had to go to another location. I go to the next location and they tell me the car dolly is not rated for the car I am towing, despite giving them my information and what I was towing before I even made the reservation. The whole experience was one successive failure after another, and I wasted a lot of my time because those in charge of getting me a car dolly have failed somewhere along the way each time. After the lady makes some phone calls, she is told the dolly I reserved is one I can use to fit my vehicle. So I'm curious if anyone in this organizing actually has a clue as to what they're doing. Poor experience.WILLIAM B.
Long story short, I rented a 9ft van on Saturday March 17th from this location. I kept it approximately 4-4.5 hrs. I returned it after hours and so I proceeded to park the van and put the keys in the Dropbox positioned just outside of the business doors. It was broad daylight with cameras all around so I felt safe doing so. Fast forward to Monday March 19th, I received a call that morning from Judy, the representative at this storage location, asking me when was I going to retrn the van. I explained that it had been returned the same day and the keys had been placed inside of the Dropbox. From that point forward Judy spoke to me in a very rude and accusatory tone without first reviewing security cameras. I later found out that there are no security cameras facing the front parking lot. In the last week and a half the van was located in another city. Nobody bothered to call and and notify me. Judy or the business owner has not once reached out to me. This has been a horrible experience. Although the district manager Sarah Young has been very kind and helpful I will never ever do business with Uhaul again because of this particular location and representative Judy. I have never been treated so poorly in all of my life. I was left to defend myself in a situation where I was completely innocent of any wrong doing.Phyllis W.
Both associates that helped me were awesome. Thank you!!Jennifer S.
Customer did not leave a comment.
My online reservation did not give all my information to the representative who was trying to get me into my rental when I showed up. It was frustrating, but it came together in the end.Jim D.
Customer service was great.Charles D.
Customer did not leave a comment.Brad N.
The return time of 5:00 PM seems arbitrary. The gas tank was not full when I rented it. When I tried to fill it to the point it was when I received it, I ended up refilling it completely. The vans should not be rented out unless they are completely full of fuel.MICHAEL M.
When returning the vehicle Saturday at 12:30 the doors was locked and a will return sign on door saying 12:20 waited in the cold till 1:15 drove around back and rang a buzzer drove back around front and a blond women comes out and says can I help you we said yes we want to return this van she say well I'm on lunch I stated the door says will return at 12:20 and now it is 1:15 she says well it shouldn't have said that but I guess I can help you i was like we have to return the van by 1:30 or get charged for another day she was rude and unpleasant i wanted a paper copy receipt she said well you got an email it takes a while to print one out. Why is there only one person working that they have to close for lunch? Bow many people get charged for more than one day because no one is there when they are trying to return things this is not acceptable.candice S.
My recent prior experience was very good with a different clerk ( woman) however this time I dealt with a different clerk, Mark, who was not friendly, failed to provide sufficient detail( told me insurance was $10 and did not clarify that it was $10 per day) and initially when I did not think I had proof of my own insurance but found it, he told me he could not cancel the credit card transaction which I believe to be false since I am in the banking business and know about credit card processing! The truck was also given to me with mud in the grooves of the rubber mat thus had not been cleaned before providing. The clerk lacked personality and customer service skills!!!!Bill S.
Customer did not leave a comment.Bill S.
Tell renters in advance of pick up of truck that they will need name, policy number and phone number of insurance carrier if they choose to not buy the U-Haul company insurance. pain in the u-Know-what!Donald L H.
The van we rented had very low miles & the ride was more comfortable than we had expected. The seats had some dog hair on them but we're dog people so it wasn't a big deal. Judy & Mark were very helpful during the rental process by guiding us to the best price for what we needed. Other reviews made me nervous to use UHaul but we had a great experience.Rebecca D.
Paperwork took twice as long as it should have do to computer/ note pad issues. Check in took over 20 minutes, checkout took over 15 minutes.kent E.
Customer did not leave a comment.Susan S.
No only will I not recommend the location, I won't recommend uhaul at all.1 issue after another.Phyllis W.
I contacted this location at 4050 Whipple the morning of my pickup. I registered and booked online days before move day. I asked them if I send my husband to pick up the van will he need my credit card with him, as I would not be there to pick it up. I had already provided my card during the online registration process for express check in. Mark said no it will charge the card you used online. I said great! My husband gets there to pick it up and it did not go smooth or efficiently! They told him he needed my credit card to pay for the rental. He calls me from their office to tell me the news. I then spoke with the manager there (unsure of her name) she then takes my card payment over the phone and it will not allow the transaction over the phone because I was not a UHAUL customer! Really?? First of all I called to avoid this problem and who moves on a regular basis to BECOME a UHAUL customer? My husband then hands them his credit card for the rental. He leaves, he has a great experience w the vehicle. We then return it together, because I noticed they held the entire payment on my credit card that they couldn't accept the prior day!! The manager explains that's simply an online holding fee and once she finished up with the return transaction it would release the HOLD on my account! I knew this was not the case but I gave her the benefit of the doubt. Tonight I see that my credit card was fully charged along with my husbands credit card! Now I will have to take time to call, dispute, and WAIT another 5 days or better for my refund! I do not recommend express check in!!! Or, this uhaul location!Cheryl N.
Customer did not leave a comment.linda W.
The 15ft truck rental states it can fitis for up to a 2 bedroom apartment and I disagree. The truck was completely packed in and we couldn't fit everything. The truck really only fits a one bedroom.Monique B.
The experience could not have been better. Pleasant staff, beautifully clean environment and easily accessible location. Thanks U-Haul.ROGER D.
Customer did not leave a comment.MERRILL M.
Customer did not leave a comment.Booker R.
It was actually returned to istorage, Whipple ave (down the street). Judy was extremely helpful in transferring the order (was my mistake).Susan N.
Very efficient, friendly and customer friendly location. Easy in and out with no hassles. You would do well to have all of your locations be like this one.Donald H.
the van did really stink of cigarette smoke.Eugene D.
Customer did not leave a comment.edwin S.
Mark that checked me in was very accommodating as I had a problem the day before and he went out of his way to assist me.Raeann C.
Staff-Mark was wonderful, friendly, and helpful.Michelle S.
door window on driver side can not close completely, it is annoying when you drive for a long way, everything else is very goodqunjie F.
Need to know the availability of the truckSobowale A.
Customer did not leave a comment.LARRY T.
It was Well, Maintaned, and the sales Person was real Helpful. And I would Definitely recommend to all of my friends and family members. I will be back to see her again.Lou C.
Service was great. Will rent from there again.JIMMY J.
Customer did not leave a comment.Mike D.
Customer did not leave a comment.Micheal M.
Customer did not leave a comment.rose M.
Customer did not leave a comment.James R.
The drop off location was a storage facility and the person on duty was hesitant to receive the trailer. He said they only accepted trucks and trailers from people renting storage space. after checking the computer and calling a nearby U-Haul location he accepted the trailer.Melvin W.
Customer service were not very helpful, I was late on my appointment, because their internet was down and they tried to send me somewhere else to picking up a vehicle. U-Haul prices were outrages for renting a van for 5 hours $151 .. WOW! I will never rent againAbedullah A.
I rented a car dolly, which was in good shape overall... however the clamp tie downs were extremely corroded with salt that they were very difficult to adjust and work.Nick B.
Perfect Rental ExperienceAlexis V.
Customer did not leave a comment.JEFF S.
Incredible service, Judy was awesome!ANDREW T.
The lady at the front desk was very professional and very nice. She gave me all the answers to any questions I hadALEDRIA H.
Customer did not leave a comment.KEN D.
Real handy for me as to where I liveRICHARD J.
Lady was very rude and when I got into the uhual the ash tray was full of cigarette butts and smelled like smoke which was not good because my son and I are allergic to smoke. This was the only truck they had and had no choice but to use. Not a good experience at all.FLOYD H.
Customer did not leave a comment.CHRISTINE C.
Customer did not leave a comment.JOSEPH Y.
Simple, easy, and a great price for the cargo van.Joseph H.
Customer did not leave a comment.BARRY W.
Customer did not leave a comment.DOUGLAS P.
I was a little late getting to office. But, the systems were down. So, it took almost 45 mins to an hour before I got the truck rental.Tanya B.
The 1800 number is horrible its false advertising miscommunication ...etc I will NEVER go thru that number to rent a truck again in store onlyKAMILLE W.
Customer did not leave a comment.DAVID V.
The rental staff was unfamiliar with the rental trailer and the software used to check it out. The rental process took too long. In addition, neither the rental staff or the website I made the reservation on knew the size ball needed for the trailer hitch.Anthony S.
Stephanie and Judy were amazing and even helped me back up my truck to hook up the UHaul.. They are great! Will definitly be back!JOSHUA W.
Customer did not leave a comment.BRENDA W.
Nothing... They were friendly and helpful!! GOOD JOB!!WILLIAM T.
David Lewis in Canton, Ohio helped me with the hookup. He was very helpful and interested in getting me properly hookup with the trailer. I would say he is what all employers would want in an employee.THOMAS T.