Customer Reviews for IV Wireless Pensacola 6 LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of IV Wireless Pensacola 6 LLC

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dustin G. on

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Upon arrival at the UHAUL location, I was informed by the lady at the Boost mobile store attached to it, that nobody works the UHAUL desk and hasnt for a while. Even though online I selected counter check in. Luckily this lady was nice enough to jump on line and attempt to help me figure out how to check in. It took just over an hour to check in. The blankets and stuff I ordered and paid for were not available. This poor lady from boost mobile dug all through the UHAUL office trying to find me anything she could, with no luck. Then upon inspecting the truck, several of the tires were very low on air. It's okay though I spent MY MONEY airing them all up to make the truck safe to drive. Moving forward. Time to return the truck, i drop truck off, it NEVER gets checked in due to NOBODY working the UHAUL counter. I get email from UHAUL several days later stating i haven't return the truck and need to immediately. So I call customer service, customer service has NO idea what's going on but also agrees that I haven't returned the truck. The lady then says she will call to confirm if it is actually there. (Not sure who shes calling, nobody works there). Almost 2 weeks later I finally receive an email with my transaction receipt and confirmation of drop off. I will NEVER use the location on HWY 29 in Pensacola again, and will probably never use UHAUL again.

Troy J. on

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This facility had no idea how to do things and the truck was a mess and smelled like cigarette smoke

salim K. on

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beside Fathima every other thing was aweful.

Jack B. on

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Customer did not leave a comment.

bryan N. on

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Get people better train, on how to rent out trailers !....On return man showed up late, look like he had a hang over !...Not to friendly !

diane H. on

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Customer did not leave a comment.

MATTHEW C. on

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The gentleman who "checked me in" was playing his loud music on his phone during my entire visit to the cellular phone store / part time U-haul dealership. It was a distraction but manageable. Disturbingly had an odor of alcohol on his breath and something I'd call a blood blister inside the bend of the elbow. This is a common injury from illicit drug use but I did not witness any of that activity. He did not connect my trailer properly to my vehicle. The hand-wheel was not turned down enough so that the coupler was not fully engaged. The safety chains were wrapped to only one side. If I hit a big bump, the entire trailer would have come uncoupled. I re-did it after he left. He gave me no instructions on the trailer (commonly done at other U-haul locations). This entire event was a disaster waiting to happen.

Brittany M. on

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Make sure that employees know the rental process and the rental contract should be closed when the Uhaul is returned, not days later.

Laurie S. on

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Customer did not leave a comment.

bryan N. on

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Tiffany W. on

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James was my sales person & he was Awful. I have used uhaul service several time as recent as 2 months ago. I have never had an experience like this. Very poor customer service! James didn’t explain anything to me, didn’t do an truck inspection Nothing except ask for my money. When I call the next day for my refund he told me I still owed $23. I knew that was true. I asked him to email me a copy of the invoice & he said he couldn’t I had to come to the store to get it. I had to call the Area Supervisor. He checked the truck in emailed me a receipt & told me I had a refund of $37.99. James is not a good representative for uhaul if this is how he treats your customer.

Matthew P. on

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My turn in time was 4:45 pm 6/23/18 turned in trailer at 5:09pm and was charged for 3 days. Counter person said he was unsure about why the higher charge and I would need to contact UHaul. Waited on the phone for 16 minutes with no response. Hopefully someone will respond to this comment so the additional charges can be explained

patricia L. on

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Customer did not leave a comment.

DEBORAH P. on

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This location is ok if you don't mind the primary place of business is for a cell phone company.

Kathy P. on

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Thank you for the 24 hour return option, even if closed.

VINCENT D. on

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Customer did not leave a comment.

cody W. on

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Mike L. on

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MICHAEL L. on

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Cheaper...

Wendy B. on

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U-Haul trucks should be in the front so you can see them from the road

kEITH G. on

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When we arrived the person was very slow, didn't listen to what we had to say. The uhaul would not start, instead of waiting for who knows how long to jump start it we jump started the uhaul. We had to hook up our own tow dolly, the guy seemed spaced out, he did come outside and said we hooked it up wrong and corrected it. He should have gone over truck issues with us but he didn't. The little mirror on passenger side was broken when we picked it up. Once we got it to location the uahaul would not start again, had to call Roadside Assistance. They came and changed out the battery quickly. (very nice and friendly). After loading uhaul the oil light came on, had to call Roadside assistance again, the uhaul was 5 quarts low on OIL . the same person came that changed the battery, went and checked everything else to make sure we didn't have any other problems traveling. We have never had any issues with uhaul before but this put a lot of stress on us, being delayed in leaving when we wanted to. Roadside assistance could not find anyone to replace the mirror before we traveled it was Christmas weekend. This was the worst experience ever. This person shouldn't be running a uhaul service if he can't serve his patrons in a timely manner . He was very proficient in the wireless phone service he was running in between us. Maybe you could consider a reimbursement of some kind for the troubles we encountered? Thank you, sincerely Keith Gibson.

Justin B. on

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Customer did not leave a comment.

Roger C. on

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This is a small Boost Telephone Office. You had my one truck on location, and one trailer. Ordered 36 Pads, they had 6. We went to the Davis Avenue location for the balance (They are fantastic). This Pensacola location should be closed down, The two attendants were smoking in the inside of their building, I Am COPD, and on oxygen. Was greatly offended, Truck was absolutely empty of gasoline. Loved standing in the rain so I could get the truck home for the move. I reserved the truck at Davis Avenue and expected to be able to pick it up there. The Davis location was close to my home. Pensacola Avenue was not. The mirrors need to be adjusted, The manager said she didn't know how! Nuff said!

Matthew P. on

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joe M. on

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Alan W. on

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If I did not already know how to hook up a trailer I might have been lost. They did not come out of the building to assist in any way. Be more up front about charges!

JASON G. on

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CHARLES W. on

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Mac F. on

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Don't need any change

MIchael B. on

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I never leave negative feedback but the woman that dealt with us at this location caused us to wait over an hour even though I had already checked in online. Totally unorganized and incompetent. Also, the moving blankets we rented were damp. Not happy...

Jaimie D. on

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The lady knew absolutely nothing. It took an hour and a half to complete my already existing online reservation. She kept reading my debit card number to someone one the phone in front of people. She was 100% unprofessional and didn't know how to operate a computer as she clearly stated to us. I would never use this place again.

John K. on

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I had to unload a 6x12 trailer myself in a slopping parking lot. They did not have anything to block the wheels on the trailer so every time I lifted the tongue it wanted to roll into my tailgate.

JOHN R. on

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Fantastic!

shawn C. on

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After my drop off experience at this location I will never again use UHaul. I will never recommend using UHaul, especially not from the location I had to deal with when returning vehicle. (Which should have been the easiest part of rental).