Customer Reviews for J And S Convenience
(U-Haul Neighborhood Dealer)

Rating:

1.0

I would not use this location again, the truck was completely empty and I had to put gas in without knowing how much for the distances I was travelling. There was no directives, charts or reference to guide and calling to get direction was futile from the difficulties in trying to contact customer service. When the truck was returned the attendant at the store location knew nothing about reimbursement for the extra gas that was put in the truck.

Rating:

3.0

The truck I received was in terrible condition. It was extremely dirty inside, with dirt and dust all over the floor, seats, and dashboard. It looked like it hadn’t been cleaned before being rented out. The biggest issue was that the air conditioning wasn’t working at all. Driving in scorching heat without AC made the trip very uncomfortable and exhausting. A rental vehicle should be clean, safe, and properly maintained, and this truck failed to meet even the most basic expectations. Overall, this was the worst rental experience I’ve had. I expected a reliable and well-maintained vehicle from U-Haul, but instead received a dirty truck with a major mechanical issue. I hope U-Haul takes better care of its fleet and ensures vehicles are inspected and cleaned before being rented to customers.

Rating:

5.0

AC was inoperative in the truck

Rating:

5.0

Truck was extremely dirty and the air conditioning didn't work on a day with an extreme heat and air quality advisory in place. The two gentlemen at J&S variety were very friendly and professional.

Rating:

5.0

Very friendly and helpful gentleman

Rating:

3.0

When I went to pick up vehicle store clerk began asking me questions that I had just answered using the pre-registration online form then had issues w/applying my credit card to reservation after MC debit card was rejected delaying my departure by about 20 mins because he had to make 2-3 phone calls to have it corrected. When I returned my vehicle I put enough gas in it to fill it up to where it was at when I took it but there records showed differently and were going to charge me an additional $44. for gas. Luckily I had taken a pic of the odometer and gas guage before I left and after I returned and could show them it had as much gas in it as it did when I picked it up. I was also charged $16.00 for collision damage insurance that I didn't ask for but by this time was too tired & frustrated at this point to argue the charge.

Rating:

5.0

Excellent customer service

Rating:

4.0

Truck had a faulty battery, had to call roadside assistance.

Rating:

5.0

Excellent service

Rating:

5.0

E evehtkng was exelent

Rating:

5.0

Operator was well versed in everything, making pick up very easy!