When I went to pick up vehicle store clerk began asking me questions that I had just answered using the pre-registration online form then had issues w/applying my credit card to reservation after MC debit card was rejected delaying my departure by about 20 mins because he had to make 2-3 phone calls to have it corrected. When I returned my vehicle I put enough gas in it to fill it up to where it was at when I took it but there records showed differently and were going to charge me an additional $44. for gas. Luckily I had taken a pic of the odometer and gas guage before I left and after I returned and could show them it had as much gas in it as it did when I picked it up. I was also charged $16.00 for collision damage insurance that I didn't ask for but by this time was too tired & frustrated at this point to argue the charge.
Theresa H
Customer Reviews for J And S Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Jonny ATruck had a faulty battery, had to call roadside assistance.
JUAN GExcellent service
SLAVCHO VE evehtkng was exelent
DUSAN BOperator was well versed in everything, making pick up very easy!
ALLAN CEasy return.
Ashley S