There was no marked location as to where to leave the truck. The key drop box was located on the outside of the building, but no place near the building to park the truck. It was after hours, so there was no one to ask.
KARA A
Customer Reviews for JDMK Properties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
SEE PREVIOUS SURVEY THAT WAS SUBMITTED 10/22/24
Tom MI made reservation way in advance. I got a month at one location then I go pick it up at another location knowing that I need that size of a truck to move my stuff and moving day so we had to go pick up the truck at this other location it’s out of my way And then when we got there the girl there was gonna leave at 10:30 in the morning. She’ll have her baby in the car in the parking lot and she was about to leave knowing these at the store closes at 1 PM on Friday if we didn’t get there at 10:30 they wouldn’t close and I would never had my truck for service. I will never have you guys again is if somebody had a reservation at one location you should make sure they have their truck at that location that for them to go pick it up at another location I don’t know what I would’ve done if we never went back early to get at the second location. I had reservations at the first location and i EXPECT TP TO PICK IT UP AT THAT LOCATION.. you’re NOT being fare to your customers who have to go OUT OF THEIR WAY TO PICK UP THEIR TRUCK.. I get it more money for you since you are going by the mileage… BAD FOR BUSINESS
SHERRY VVery helpful
Cathy SBest customer service I ever had
Anthony AAmazing!!!
Anthony ANo one is at the facility, even after calling several times throughout the day. I had to leave work early, go to the facility personally, to get a different number to call. After that, everything went smoothly. I would recommend this facility after I give them the correct number to contact
Carlos JHandled professionally. Everything went as planned.
Danny LIt a new owner of the business and he was very cordial and I arrived a little early and he was still able to get me on the road quickly!! Highly recommend them
Eric DI rent from Wauseon location. Excellent customer service! I’ve rented from several different uhaul places, this one is by far the best hands down! Very friendly & willing to go above and beyond for you!
Cynthia S