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TERRI C
Customer Reviews for JDs Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Easy pick up and the business was very according to me
Ryan RThe trailer rental went well. The people at JDs were very friendly, helpful and efficient.
Paul HRevised my reservation to a location that was closed and does not rent U-Haul. JD's came through with a smaller trailer.
Mark RTrailer was waiting and ready for us upon arrival. We were running a little late, so we called and spoke to a very nice and helpful person who adjusted our pickup time. Great experience!
Jeannette Hexcellent customer service, would definitely use again
Michael KNo problems, very helpful.
John BGreat place to rent a great trailer that is heavy duty
Michael RI reserved a 5x8 enclosed trailer from Blue Ridge Tire and Brake in Jefferson, NC on April 15th for an April 23rd pick up. When I arrived to pick it up, the woman said they don't rent uhauls and suggested I was in the wrong place. I went to another Uhaul location at Express Auto Care less than a mile away. There, I spoke with Justin who confirmed that I did not have a reservation with his location. I called back to Blue Ridge and spoke with the same woman. I asked to speak with Chris (the name of the person I originally made my reservation). She confirmed he works there and then admitted that they no longer work with Uhaul. I asked when did this happen, and she said about a week ago. Fortunately, Justin at Express Auto Care, was able to accommodate my need for a trailer. He made a frustrating situation go away and was very nice.
michael gAwesome Service!
Joshua MDon’t allow for reservations of vehicles that will not be present. The staff at this location, and the location I was originally reserved to pick up from, were great. Went above to find similar equipment. I reserved a cargo van at one location, then had to go to another to get a 10ft box truck. I did not want a box truck, otherwise I would have reserved one. I took a day off work, and was left to the whims of U-Haul and things I had to get done. I was pleased with the staff, not with U-Haul or their scheduling system. U-Haul locations-Outstanding. U-Haul scheduling/tech/corporate- Lacking.
James MThe passenger side door catch was broken.
Charles BThe office was far from the lot with no signage, very hard to find. They provided no help or jack to remove the trailer from my truck.
jason p