Customer Reviews for James Convenience
(U-Haul Neighborhood Dealer)

117 reviews

2363 Taunton Rd E Unit 2   Hampton, ON L0B1J0

(905) 263-4653

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(905) 263-4653

2363 Taunton Rd E Unit 2
Hampton, ON L0B1J0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Karen R. 
Rating:
3.0

Our experience with the maintenance of the truck dictates my lack of recommendation, not my experience with this location.

Elizabeth T. 
Rating:
4.0

Customer did not leave a comment.

nina C. 
Rating:
3.0

Make the key drop-off location clearer (big sign…)

Hadi J. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
3.0

I was charged for the travel blankets and I did not receive them. They were not stowed in the cab of the truck. Not pleased

Mike N. 
Rating:
3.0

The instructions on how to get the keys and what to do exactly wasn't very clear at first.

Zackary D. 
Rating:
3.0

Customer did not leave a comment.

Graham H. 
Rating:
1.0

The owner started to take my info to get the van and stopped in the middle to help another customer who came into buy lottery tickets. I thought this was so odd and had to wait 5 minutes while he stopped helping me to help them? He was working with me on a transaction and stopped in the middle of it. The van was filthy and smelled rotten. I had to clean it before I could use it but the smell remained. It was foul. Never again. Thanks

Marva W. 
Rating:
3.0

I was surprised at the final bill. I was led to believe the rate was $19.95 but I was charged $109. Unsure what the extra cost was a result of but it was not jade clear ahead of time. Very disappointed and I hope it can be rectified.

Bruce C. 
Rating:
5.0

Vehicle was clean and ready Check in and check out was great

Donald M. 
Rating:
3.0

I booked online and paid online. Once arrived to pickup trailer, it took 15 mins of the retailer having to do stuff on a computer and cell phone to be able to get going. And then The return was a long drawn out process of back and forth on the phone and computer. Just seems unnecessarily complicated.

Lucas C. 
Rating:
5.0

Customer did not leave a comment.

zoltan M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
3.0

Great service

ANNIBALE T. 
Rating:
3.0

I live in whitby - this location is 25 minutes away - surely your system can locate a dealer closer to my location - I needed to drop off at destination - London on and this service was not available

alan H. 
Rating:
5.0

Customer did not leave a comment.

PETERVAN H. 
Rating:
5.0

Customer did not leave a comment.

PETER L. 
Rating:
3.0

One of the tires was very low. Had to go to a gas station and fill up the tire. Before going to the apartment for the move.

ADRIAN G. 
Rating:
5.0

Customer did not leave a comment.

BRIAN E. 
Rating:
2.0

The wiper was low, so the van was not maintained like it should be

Kathleen P. 
Rating:
1.0

Ignored me when he came out for another return. Left me waiting in the cold and returned to his convenience store. Had to fight for him to remove the trailer Was mad that I couldn't back up with a trailer on TERRIBLE SERVICE

Terry P. 
Rating:
2.0

Worst rental experience ever. It's December in Ontario Canada, there was NO windshield washer fluid in van. It was so dangerous and unsafe to be driving that we had to turn around and return before able to complete our mission. Then the location we rented from couldn't even fix the situation just gave us the customer service number to call. Unacceptable.

RENEE F V. 
Rating:
1.0

I reserved a truck 2+ weeks before my scheduled move. However, I was notified less then 24 hours before that a truck was not available on the day and time I requested, and that the location for pick up changed as well (farther away). What an inconvenience!

JASON R T. 
Rating:
5.0

Went fine!

ADRIAN G. 
Rating:
3.0

This location would be rated much higher if there was lighting around the U-Haul vehicles that were being picked-up. It was extremely dark and I had to use a flashlight to take walk around the vehicle. Had I known that the area would not be lit, I might have taken someone else with me for pick-up.

STACEYR C. 
Rating:
3.0

Customer did not leave a comment.

PAUL H A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM T. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER P L. 
Rating:
5.0

All great Thanks

JOHN M. 
Rating:
1.0

Customer did not leave a comment.

ADAMJONATHAN B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

LISA H. 
Rating:
2.0

The mirrors could not be adjusted and the bracket for the sun shield on the drivers side was broken. I had to manufacture a bracket to hold the shield in place. The printer was not working and I still do not have a copy of my contract and the representative was non apologetic and sarcastic. If the move was not an emergency I would not have accepted the unit

CASSIE H. 
Rating:
1.0

I wasn't able to use the trailer because my UTV didn't fit, so I went back to return but didn't have anything to replace so they send me to another location which I got the right size trailer. Sadly they don't want to refund me anything on the incorrect size trailer even just a partial amount. So disappointed

FELIX MARTINJOJO U. 
Rating:
5.0

Customer did not leave a comment.

KEVIN S R. 
Rating:
4.0

Customer did not leave a comment.

STACEYR C. 
Rating:
5.0

Great guy who runs the James Convenience /U Haul shop. Very helpful

Ardy S. 
Rating:
1.0

Every single interaction with Uhaul over the years has been horrible. This most recent took the prize for most awful customer service I've ever witnessed or been subjected to. I had to drive hours out of my way do to Uhaul not having trucks available despite me booking it weeks in advance. This ended up costing me $300 and an extra 2.5 hours of driving for a simple one day move.

ERIC N. 
Rating:
3.0

Customer did not leave a comment.

CURTIS D. 
Rating:
4.0

the clerk was friendly and helpful

Sandie M. 
Rating:
3.0

I will not be booking another truck through uhaul. I booked my truck on July 1st with a pick up time of 7am with mobile pick up and i was notified less than 24hrs before my moving day (July 30th) that I could not pick it up until 10am. How is that acceptable. I not only got 12hrs notice but UHAUL had ample time to tell me about the change as well as i had to shift all my moving help and was delayed by three hours on my moving day. Just unacceptable. I tried calling in to look for an explanation and I was on the phone for 2hrs.... horrible customer service. I will not book and will not recommend uhaul.

Stephanie K. 
Rating:
5.0

Customer did not leave a comment.

AVI G. 
Rating:
3.0

The representative was good but left us to wait 20 minutes while he helped another customer to fix trailer lights. He was very pleasant and helpful when he returned.

Deborah E. 
Rating:
5.0

Customer did not leave a comment.

JANINE M B. 
Rating:
5.0

Not much that they can prove on maybe a sign so people know where to sign in.

jennifer C. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
3.0

Very unhappy with booking process from uhaul, not this location. I would appreciate a call to discuss my concerns. 289-385-2380

NELSON J G. 
Rating:
5.0

Customer did not leave a comment.

Scott B. 
Rating:
4.0

Customer did not leave a comment.

JOYE S. 
Rating:
4.0

This location should also stock car dollies. We needed a car dolly but ended up having to rent a car hauler because that is all this location had.

DARYL S. 
Rating:
2.0

Bricks and wood scraps on the trailer, no hitch pin, one of the straps was broken and useable to secure the car. The site rep was very disrespectful. I will continue to use Uhaul, but not from this location.

DAVID A W. 
Rating:
5.0

all good very professional and courteous service

Rick D. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

SIVASAYANTH K. 
Rating:
5.0

Customer did not leave a comment.

George L. 
Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Unfortunately we booked a 20' truck but at the last minute we were advised only a 17' was available. We had to move our 3 bedroom home by using a friends trailer and making multiple trips because not everything fit into the truck.

Paul D. 
Rating:
3.0

Customer did not leave a comment.

Jullian R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

The steering wheel of the vehicle shakes violently when the brakes are applied. Vehicle needs maintenance.

SAMMY H D. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing, great service

NICHOLAS A H. 
Rating:
5.0

Customer did not leave a comment.

Shota Z. 
Rating:
4.0

Customer did not leave a comment.

ATHLONEA W. 
Rating:
5.0

Do the same what you did for me

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

BRENT B F. 
Rating:
3.0

First I booked a truck almost a month a head of time then at the last min I have to pick up the truck super far from my house got stuck with a massive truck which is not what I wanted I ordered a 20 for a 26 and then I was suppose to have 24 hours with the truck so from 6-6 but then somehow that changed to 5 I didn't get to rerun it till just after 6 and then I lost money because I was late eventho I was suppose to have it till 5 I lost 70 bucks because of that. I am honestly not happy

ADAM JOHN A. 
Rating:
5.0

Folks were very helpful, thank-you!

Mary H. 
Rating:
5.0

Folks were very helpful, thank-you!

Mary H. 
Rating:
1.0

I called by phone to make my reservation. I was to pick up at 9am a 15 ft truck. When I arrived I was told uhaul had sent me an emails and attempted to call me on the 28th... I didn't not receive either. I was told my pick up was now north oshawa. When arriving north oshawa told me my reservation was for 6pm.. 🤷🏻‍♀️.. they sent me back to Hampton to pick up a 10 ft truck which I only had for 5 hours. I would appreciate a discount or a full refund for all of the errors made on behalf of uhaul.

PATRICIAA M. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

BRENT ALEXANDER M. 
Rating:
4.0

Gentleman who serviced me was very helpful, and took extra care to provide me with a sanitized / clean vehicle.

John R. 
Rating:
2.0

It's in a convenience store, no resources, slow, and there's a much better location 20 mins down the road in Oshawa. I didn't pick this location, U-Haul decided to send me there instead of move a trailer 20 minutes down the road for me to pick up.

Anthony M. 
Rating:
2.0

Pick up location was not anywhere near to any major city nor had items that were need for hitch on car. There was lots of miscommunication about address that resulted in overall 2 hours late start to journey. The discount of $30 should be more based on pick up location and pickup location not having Accessory items Needed for car resulting in having to drive to another location to purchase.

HANIFO'NIEL M. 
Rating:
4.0

Educate workers on the drop-off regulations. One person says one thing.. the next person says another. No one really seemed to know the rules about how to return the equipment. Because of this.. I was forced to pay for an extra day that I didn't even need to do.. other than this.. it was great! Thanks again

JAYE R W S. 
Rating:
1.0

There was NO sanitation process followed. I had the unfortunate experience of finding someone else's garbage under the seat. This is completely unacceptable especially given Covid! I also called in to your customer service department on July 25, the moment after I dropped the truck off. I was told I would have a response to my concerns 24-72 hours. I have still received zero resolution to this very serious complaint.

MELISSA ANN M. 
Rating:
5.0

Oshawa location on Taunton is terrible. They booked my trailer and when I got there they said that it's not a guarantee well then why did you make a reservation with me. Two other people in line when I was there had the same issue they reserved a truck and trailer and it wasn't there when they went to pick it up. How can U-Haul do this to people it's an important time when moving getting everyone together it's essential that the reservation is not just giving away to the next customer who walks in the door. Not the first time with the Oshawa North location. I was happy they were able to find me a trailer in Hampton but I was not satisfied that I had to drive another 20 minutes and it was a smaller trailer than I had previously requested and reserved

MICHAEL ELLIOTT B. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Thank you very much Very nice guy All the best

ISSA B. 
Rating:
5.0

Courteous service, on time, efficient, trailer worked great.

JOHN M M. 
Rating:
5.0

Quick and friendly service. Very impressed!

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA L. 
Rating:
1.0

The service was crappy and agent talking down at me. Gas was returned exactly the point I picked up from but agent was very rude. Explained that the agent I met when I picked up the truck never went out to verify with me the level of gas. Insisted that I go and add more gas which I did and I saw it as an extortion. Will never rent from them again. Paid almost $181 for rental of 6 hours. NEVER RENT FROM THEM AGAIN.

CHIGBO O. 
Rating:
5.0

Excellent equipment and customer service as usual.

Shaun N. 
Rating:
5.0

Great customer service, fast in and out. Very happy.

Shaun N. 
Rating:
4.0

I have moved many times and never have I worked with such nice and accommodating people. They made everything so easy and were so pleasant to deal with. I would definately recommend and go here myself again.

Summer M. 
Rating:
5.0

The guy at the location is very nice,wish him good luck

Hardeep G. 
Rating:
5.0

Nothing. Keep up the great work

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
4.0

Customer did not leave a comment.

Corey C. 
Rating:
4.0

Customer did not leave a comment.

HARDEEP G. 
Rating:
3.0

Why was I charged for using a credit card and there is a gas station near the location but is closed all the time so you have to use more gas to fill up the use of gas that you used. So your paying more.

James P. 
Rating:
3.0

I rented a trailer. It was still littered with gravel and stone from the last person that rented it.

Dietmar R. 
Rating:
1.0

I want the rest of my bill that you charged me I paid 190.40 down and had to pay another 225 and I put in 29.00 gas do I wNt a copy of it now If I do not get that copy I will then go to the paper and show how I got ripped off and that will not go well for you as people will see how I got ripped off yet he said he would send me copy but I do not have it yet

Mark B. 
No reviews have been submitted for this location.

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