Customer Reviews for James Convenience
(U-Haul Neighborhood Dealer)

61 reviews

2363 Taunton Rd E Unit 2   Hampton, ON L0B1J0

(905) 263-4653

Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(905) 263-4653

2363 Taunton Rd E Unit 2
Hampton, ON L0B1J0

Services at this Location:

Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

Unfortunately we booked a 20' truck but at the last minute we were advised only a 17' was available. We had to move our 3 bedroom home by using a friends trailer and making multiple trips because not everything fit into the truck.

Paul D. 
Rating:
3.0

Customer did not leave a comment.

Jullian R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

The steering wheel of the vehicle shakes violently when the brakes are applied. Vehicle needs maintenance.

SAMMY H D. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
5.0

Nothing, great service

NICHOLAS A H. 
Rating:
5.0

Customer did not leave a comment.

Shota Z. 
Rating:
4.0

Customer did not leave a comment.

ATHLONEA W. 
Rating:
5.0

Do the same what you did for me

CARLOS P. 
Rating:
5.0

Customer did not leave a comment.

BRENT B F. 
Rating:
3.0

First I booked a truck almost a month a head of time then at the last min I have to pick up the truck super far from my house got stuck with a massive truck which is not what I wanted I ordered a 20 for a 26 and then I was suppose to have 24 hours with the truck so from 6-6 but then somehow that changed to 5 I didn't get to rerun it till just after 6 and then I lost money because I was late eventho I was suppose to have it till 5 I lost 70 bucks because of that. I am honestly not happy

ADAM JOHN A. 
Rating:
5.0

Folks were very helpful, thank-you!

Mary H. 
Rating:
5.0

Folks were very helpful, thank-you!

Mary H. 
Rating:
1.0

I called by phone to make my reservation. I was to pick up at 9am a 15 ft truck. When I arrived I was told uhaul had sent me an emails and attempted to call me on the 28th... I didn't not receive either. I was told my pick up was now north oshawa. When arriving north oshawa told me my reservation was for 6pm.. 🤷🏻‍♀️.. they sent me back to Hampton to pick up a 10 ft truck which I only had for 5 hours. I would appreciate a discount or a full refund for all of the errors made on behalf of uhaul.

PATRICIAA M. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

BRENT ALEXANDER M. 
Rating:
4.0

Gentleman who serviced me was very helpful, and took extra care to provide me with a sanitized / clean vehicle.

John R. 
Rating:
2.0

It's in a convenience store, no resources, slow, and there's a much better location 20 mins down the road in Oshawa. I didn't pick this location, U-Haul decided to send me there instead of move a trailer 20 minutes down the road for me to pick up.

Anthony M. 
Rating:
2.0

Pick up location was not anywhere near to any major city nor had items that were need for hitch on car. There was lots of miscommunication about address that resulted in overall 2 hours late start to journey. The discount of $30 should be more based on pick up location and pickup location not having Accessory items Needed for car resulting in having to drive to another location to purchase.

HANIFO'NIEL M. 
Rating:
4.0

Educate workers on the drop-off regulations. One person says one thing.. the next person says another. No one really seemed to know the rules about how to return the equipment. Because of this.. I was forced to pay for an extra day that I didn't even need to do.. other than this.. it was great! Thanks again

JAYE R W S. 
Rating:
1.0

There was NO sanitation process followed. I had the unfortunate experience of finding someone else's garbage under the seat. This is completely unacceptable especially given Covid! I also called in to your customer service department on July 25, the moment after I dropped the truck off. I was told I would have a response to my concerns 24-72 hours. I have still received zero resolution to this very serious complaint.

MELISSA ANN M. 
Rating:
5.0

Oshawa location on Taunton is terrible. They booked my trailer and when I got there they said that it's not a guarantee well then why did you make a reservation with me. Two other people in line when I was there had the same issue they reserved a truck and trailer and it wasn't there when they went to pick it up. How can U-Haul do this to people it's an important time when moving getting everyone together it's essential that the reservation is not just giving away to the next customer who walks in the door. Not the first time with the Oshawa North location. I was happy they were able to find me a trailer in Hampton but I was not satisfied that I had to drive another 20 minutes and it was a smaller trailer than I had previously requested and reserved

MICHAEL ELLIOTT B. 
Rating:
4.0

Customer did not leave a comment.

Glenn S. 
Rating:
5.0

Thank you very much Very nice guy All the best

ISSA B. 
Rating:
5.0

Courteous service, on time, efficient, trailer worked great.

JOHN M M. 
Rating:
5.0

Quick and friendly service. Very impressed!

Andrew B. 
Rating:
4.0

Customer did not leave a comment.

Joanne H. 
Rating:
5.0

Customer did not leave a comment.

Clarence T. 
Rating:
5.0

Customer did not leave a comment.

MICHAELA L. 
Rating:
1.0

The service was crappy and agent talking down at me. Gas was returned exactly the point I picked up from but agent was very rude. Explained that the agent I met when I picked up the truck never went out to verify with me the level of gas. Insisted that I go and add more gas which I did and I saw it as an extortion. Will never rent from them again. Paid almost $181 for rental of 6 hours. NEVER RENT FROM THEM AGAIN.

CHIGBO O. 
Rating:
5.0

Excellent equipment and customer service as usual.

Shaun N. 
Rating:
5.0

Great customer service, fast in and out. Very happy.

Shaun N. 
Rating:
4.0

I have moved many times and never have I worked with such nice and accommodating people. They made everything so easy and were so pleasant to deal with. I would definately recommend and go here myself again.

Summer M. 
Rating:
5.0

The guy at the location is very nice,wish him good luck

Hardeep G. 
Rating:
5.0

Nothing. Keep up the great work

Jeremy B. 
Rating:
5.0

Customer did not leave a comment.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Bernard R. 
Rating:
4.0

Customer did not leave a comment.

Corey C. 
Rating:
4.0

Customer did not leave a comment.

HARDEEP G. 
Rating:
3.0

Why was I charged for using a credit card and there is a gas station near the location but is closed all the time so you have to use more gas to fill up the use of gas that you used. So your paying more.

James P. 
Rating:
3.0

I rented a trailer. It was still littered with gravel and stone from the last person that rented it.

Dietmar R. 
Rating:
1.0

I want the rest of my bill that you charged me I paid 190.40 down and had to pay another 225 and I put in 29.00 gas do I wNt a copy of it now If I do not get that copy I will then go to the paper and show how I got ripped off and that will not go well for you as people will see how I got ripped off yet he said he would send me copy but I do not have it yet

Mark B. 
Rating:
3.0

Customer did not leave a comment.

kyle C. 
Rating:
4.0

The computer at the site was very slow. The gentleman was very helpful and kind. When you had offered me the deal of $99 you had said double the KM which you had said 250km you would give me. The man at store said it was only 200 which to get from here to Brighton was over 100 km so I would drop off in Brighton if I have to pay extra km. I left message on the 1 800 number and told them this, but have not heard back from them.

Dale C. 
Rating:
5.0

Customer did not leave a comment.

Heather S. 
Rating:
3.0

Customer did not leave a comment.

Ignazio N. 
Rating:
5.0

Keep up the good work. Always a pleasure to deal with

helen M. 
Rating:
1.0

Customer did not leave a comment.

Shelley A. 
Rating:
5.0

Whole experience was great.

randall S. 
Rating:
3.0

Please make sure the equipment is cleaned out. That's my only concern.

Brad K. 
Rating:
4.0

We had one tiny issue that was out of their hands, super friendly staff.

Michelle L. 
Rating:
3.0

I had to remove snow from truck, with my own snow brush, before getting under way. I believe it did not have snow tires, and had some difficulty getting around. I was charged a cleaning fee which I feel wasn't warranted. The agent/representative was very pleasant and efficient.

Denise B. 
Rating:
3.0

Showed up to pickup the vehicle & it was covered with ice & snow. Tire sensor reading showing that rear tire was low on air. Gas level was showing a reading below full that made it difficult to return the vehcile with the same level so I filled the tank beyond what was indicated but received no credit for filling the tank to full. Staff was very nice but did not seem to have a clear understanding of what is involved with renting a vehicle. I also did not receive a printed receipt of the transaction, which is normally the procedure.

allan K. 
Rating:
4.0

Add more vehicles to location.

duke S. 
Rating:
5.0

Friendly and efficient service.

Todd J. 
Rating:
5.0

Customer did not leave a comment.

Alex H. 
Rating:
5.0

It was a great experience. The gentleman was very friendly and the whole thing went smoothly

Charity W. 
Rating:
5.0

Pickup times were confused but I think this was due to new ownership recently taking over the location and opening times changing. They still were great and honored the early pickup as booked. Opened early to meet me personally.

Nathan B. 
Rating:
4.0

Some glitches with the smart phone rental, but friendly service.

Steve R. 
No reviews have been submitted for this location.

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