Quick and easy, truck smelled of weed lol
MICHAEL P
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a really great experience renting a truck. The whole process was smooth and straightforward, and the customer service was excellent. Everything went exactly as expected, and I didn't run into any issues. Keep up the good work!
MARJANEH MThis location is great and I have no issue with this branch; unfortunately I don’t have the same feeling for the actual u-hall. I booked 26’ truck to make a single move; but they changed my booking for 20’ in last minute! Even they pay $50 credit and some other discounts; but we made 2 trips and that costed me over $300 for movers. I wasn’t a happy camper. I booked a big truck for reason and they messed it up.
BRIAN SBest U-Haul bar none wouldn’t go anywhere else if this one has what I need
Spyridon CSo far from where i live And i had to return the vehicle exactly at the pick up location or it would have been way more expensive
Erfan TVery good 👍
SEYED MThe best experince of renting U-Haul. I do recommend people to try it.
FARROKH TThe store was closed when I arrived around 3pm on Sunday April 26. Can't the Sunday hours be longer with a 4 or 5pm closing? Nice big spacious lot to park the truck was nice.
mark aIt took 30 minutes to get through the office and I walked up to the desk (no line-up). Big system problems, very slow so much so that my agent could not complete the rental agreement and had to ask some one else for assistance and that still took another 15 minutes. It would appear U-haul needs to increase their data center capacity especially during month end busy days.
Ernest dclose, organized
Mansour SBoth employees were extremely welcoming and polite
Mehrdad YEverything went smooth and easy!
Zurab CQuick and very easy to reserve.
Cyril CNothing
leslie sVery good service, very polite
ismail nExcellent always I am happy to go to this location. Facility and Traucks all well maintained and safe to drive with peace of mind, Moving :) thank you.
Legha NVery good experience. No hiden fee, smooth procedure.
HAIHAO LI rented a trailer and the locking mechanism for the tailgate was unacceptable and should not have gone out to the customer this way. The unit has had better days.
TOMMASO SBoth pick up and drop off locations were changed the day of the move. One should not be able to book, if everything is subject to change. I understand pickup changes, but telling me I can't drop off at the selected location the day of my one-way trip is not understandable. I paid much more for a one-way trip, and it ended up costing much more time and money.
AUSTIN WSteering wheel and inside the door handles should be dirt free for the next customer
ROUZBEH SEvery time I use the service in this location. I get more happy to use it and suggest it to friends.
LEGHA K👍👏
SEYED MRamesh and Martiya was so helpful. Made a best experience.
Varun VThe staff was helpful and made sure I had everything I needed and provided useful information.
CLEO WThe truck's brake was not working well. The gear box was also very rough.
RICHARD CEverything was great.
alan gFriendly and fast, easy to return the vehicle
MEHRDAD SNothing more
DJAFAR EGreat accommodation
Lainie AVery good
Seyed MAll good
MAHMOOD KThe tire pressure light was up and I told that it is sensor error! The tank was almost empty! I know that I need to refill, but don’t expect an empty tank upon pickup The food container of the last renter was under the passenger seat. Telling me that there is no regular inspection or checks in the cars! I need to say that the young gentleman at reception was very nice and cooperative. Give him 5 stars.
ALIREZA YThe truck wasn't dirty in the cabin but it was very dusty. Vacuuming would have been easy and quick to leave it. Nice and clean but the service at this place is really good and the location is very convenient and they can get you in and out very quickly. So it's only a small issue. No biggie
MIROSLAV STotally unbelievable! I reserved in person 2 days before. 1 HOUR BEFORE PICK UP I GOT A PHONE CALL THAT THEY HAD NO FIT TRAILER TO RENT! I had a person come from 100 km , another person set to do work the next day... something was worked out at the end, but a company of this size should be more on the ball... thanks anyway.
Ernie PI want to thank the guy who took my order and processed our truck rental over the phone. He was very good on the phone , very professional and clear/ precise and nice manners, polite. Pick up was also good and the return of the rental. No issues. I would definitely recommend this location. My husband and I are from out of town and appreciated the great customer service. Mr & Mrs. Dunn
Lisa DThe employee who calls himself V told me that i can not rent a trailer unless i have a credit card that I dont have and i explained to him that I alway rent it using my debit card he said he will this last time and not the next as if he makes the rules debit card is a legal way to pay even after i accepted being charged twice for the deposit i told him ill customer service and get the refund after i return the trailer i have a feeling he is just being lazy to have to refund the debt deposit
PEDRAM JEnsure the link works for the pictures to come through
Jim PI strongly recommend this location. The staff are very nice and friendly, and a staff member named Ramesh is very professional and helpful.
Hamid ZStaff are very supportive. Thank you.
EMAD EHappy with the service.
Chandralal GVery good 👍
Seyed M As always, I did experience an excellent and wonderful customer service with this location. I always recommend my friend to use this location. They are very friendly, reliable and helpful. Thank you so much keep it up
Legha NTks
Victor CIt was an easy and fast pick up, and staff was very helpful hooking up the trailer.
Dominic GThank you so much for the help.
Kichu KPerfect
Seyed MVery good 👍
Seyed MVery good 👍
Seyed MExcellent
Seyed MNo suggestions. Fast check in, guys hooked up the trailer for me and tested the electrical connection, got me on my way. Quick and very helpful
Kevin AU-haul web system was down and it took a long time to wait and finally decided to handle it manually to get me out the door but I had to leave my confidential credit card info with them which is a risk. I recommend making sure there is a secure manual backup in case this happens again. Or ensure web system is more resilient.
Mike LEveryone here is acting professionally, I didn't think something more different special here to figure out
YUSUFF RI don't enjoy having extra charges on my account. It's a sick thing that you guys continuously do. I will look for alternates to rent in the future and only use you guys as a last resort. How sad is that you guys are terrible at taking people's money that you shouldn't
ALLMESHA MNice place... nice people ro dwal with.... you pay only what you use.... no hidden unexpected cost.... 10/10 review...
Enrico IVery good
Seyed MVery understanding and accommodating. Great customer service.
Lisa ABright open location, mobile pick up was easy
Chun Y👍🙏
Seyed MCharged for gas even though we had customer service leave a note that the gas indication was 1/8th when we received the vehicle.
Mila KFriendly and knowledgeable staff with good service!
JOHN B