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Nelda A
Customer Reviews for James Snow Storage East
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
They did not show any respect both when pick up or dropping off. They over charged me. They added insurance coverage that I did not request it even without asking me. They did not seem to be want to work specially when dropping off the truck. He said put the key here and just leave. I asked for a receipt and how much I will pay and he refused to review anything with me and said we will email you.
MAHER AAll is already good. Thank you
shawn mThe location is very convenient, and they are friendly people. Even I had issue when I want to pick up the truck and issue with washer fluid pump, but they weee very helpful and quick to solve the issue. Thank you so much.
sami JPerfect
Jeremiah OTruck had no washer fluid. Even though I was told it did don't appreciate being lied to.
Martin BNeeds better customer service at the counter. Also, need to check if the truck interior is clean.
ARKADI AEasy to deal with and very friendly. Good experience over all.
John B🙏👏👍
Seyed MGood service Kind people I always recommend people to get a truck from here because it is more reliable, profitable and they do their best to make you feel comfortable and satisfied with the service. The kind manager is getting along with everyone. Thanks, Mo #. 1000
MOHAMMAD SThe customer should told ahead there were a few prior damages on the truck which has marked. It is given a better peace of mind to know they have taken care of.
PAUL CThe tires are completely inadequate for winter weather and the wiper fluid was also not suitable for freezing temperatures. This needs to be remedied to avoid unnecessary accidents. I felt unsafe driving I'm winter weather. Also, the seat is not close enough for shorter people. Most women or shorter men are unavailable to comfortably drive your trucks.
Heike GThe service was great and I was sure that the confirmation was right. Very professional and I will definitely come back if I need a car van again. Thank You and God Bless.
Kurt WVery good 👍
Seyed MAmazing service
ANTONIO I🙏🙋🏻♂️👍👏
Seyed MI booked a furniture dolly 1 week before our moving date just to make sure our moving is smooth and easy but when I got there to pick up the truck they said it's not available!!! Even they did not have blanket.
Farshid M🙏👍🙋🏻♂️
Seyed MGreat and well documented and communicated service. Very happy and will use again whenever needed.
HAMID MI opted-out for CDW online, got an estimate equipment contract already, but when i arrive to pick up, the guy created a new one and asked me twice do i have my own insurance, i said yes twice. So i thought he was confirming about my opt out. But when i got the billed a day later, ive noticed he opted me back in. Then why ask me twice do i have my own insurance? Very sneaky and dishonest company. Will not recommend to anyone. Will warn ppl to stay away from Uhaul.
Dan CThe whole process was super easy and fast
ALI G👍🙏🙋🏻♂️
Seyed MGreat Customer Service.. Well received
Alexander MThis dealer has exceptional customer service. Always a pleasure doing business with them..
JEFFRESON JRamesh the sales man was very helpful! There was not enough dollies.
Milad MRamesh and Varun are great. Perfect service and excellent truck. Smooth move.
ALEXANDAR KVery good and knowledgeable people
KAZEM TVery pleased with the service. Staff were friendly. I was unaware of $99/150km rate for vehicle and appreciated that it was applied in my situation.
GIULIO T👍👏
Seyed MNamber 1👍🙏👏
Seyed MEverything was great. The only issue was the truck was loud, it sounded like there was an exhaust leak.
Rick LThe van smelt of farm animals, and had obvious signs of one (hair, dirt, scratches). I was surprised as the van only had around 2000 kms. I took photos and emailed the location just after picking it up
Taylor KI returned the trailer 1 day before du. The person at the counter stated verbally that should get a credit, however only registered return the next day.. still battling my refund. Such a waste of time Don't trust verbal confirmations from these folks
Oleksandr AThis place was good. There are some others which are terrible.
Peter KDrop off using the app after-hours was straight forward.
NATHAN SAmazing service from staff
Nazanin ZGreat location and staff ... never disappointed, everything top notch .. thanks
Spyridon CVery good 👍
Seyed MStaff are very helpful. Thanks.
EMAD EVery good
Ngoc PThe gentleman at the desk has no people skills especially when it come to women, our truck we were told is somewhere out the parking lot in the middle numbers are in the window and back of the truck (our truck was near the road) nowhere near the middle We owned a business with cube van so we are quite familiar this truck had no turning radius around corners or tight spaces We had another move two days later and decided to use another company
Kent D👍🙋🏻♂️🙏
Seyed MThanks
Nematollah MGreat services!
Joan LThe door was really hard to close.
Jaycob SI had reservation at 8:30am. But my truck wasn't ready yet and when I talked to costumer service, they told me that there is a tech issue that my reservation is not available until 9:00am when the office opens. I booked 4 workers and had to pay them extra 30 mintues for doing nothing. Also, previous driver(costumer) left their belongings to the truck. Office and costumer service line kept calling me while I am doing my moving.
Hyeeun CVery friendly staff and very knowledgeable and professional I recommend everyone who is this are to go 360 Newkirk Rd, Richmond Hill
AMIR F