Customer Reviews for J&J Mini Storage LLC
(U-Haul Neighborhood Dealer)

39 reviews

11809 Valley Ave E   Puyallup, WA 98372

(253) 693-2017

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(253) 693-2017

11809 Valley Ave E
Puyallup, WA 98372

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Everthing, was good customer service

LORENZO H. 
Rating:
5.0

Customer did not leave a comment.

ZENIA JOSEFINA M. 
Rating:
3.0

Just a drop off. Nobody there to meet me (after hours). Poor signage. I hope I left it in the correct location.

JAMES R. 
Rating:
5.0

The improvement is not at J&J. I drove to this place because I could find it and they answer the phone. Since I was not moving anywhere and only needed a pickup for a few hours, I could not penetrate your 800 system phone tree. But for J&J, I would have found a competitor. Their service was superb and I have already recommended them to a handyman who pickup is always full of tools. The cost was very reasonable, the truck clean and well equipped, and the help was was exactly what I needed. One remark. The Chevy pickup was great but I was not tall enough to drive iot safely. I put a few pads on the seat. That could help some o9ld folks like me.

ELI B. 
Rating:
5.0

Very good price, convenient location but just won’t work for us due to our working hours. Thanks a lot..!!

Carlos C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carl H. 
Rating:
5.0

Customer did not leave a comment.

GLEN R. 
Rating:
5.0

Customer did not leave a comment.

FELICIA B. 
Rating:
5.0

Everything was great ,excellent ,we are happy !

GRADOMIR B. 
Rating:
4.0

I was very pleased

Helen A. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

Customer did not leave a comment.

DAVID F. 
Rating:
5.0

Check in was quick and easy. Staff was friendly and knowledgeable. Return was easy. Vehicle worked great. I would definitely use this location again for uhaul needs.

BRANDON RAY L. 
Rating:
1.0

This place was extremely unprofessional, the uhaul definitely needed some engine maintenance as it was making awful mechanical noises that it shouldn't have been. The staff wasn't wearing Masks and had no covid precautions. The office was really dirty and grimy and had an unclean smell. They couldn't figure out which van to give us and there was a lot of miscommunication. I would never go back here.

KENNETH C. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER A C. 
Rating:
5.0

I had a great experience! He was very experienced and explained my options well. I will recommend this place again.

Brandon B. 
Rating:
5.0

This is my best experience so far with uhaul. Amazing customer service 👏 👌

JEAN PIERRE K. 
Rating:
5.0

Customer did not leave a comment.

THOMAS EVAN M. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS JAMES P. 
Rating:
5.0

The guy was very nice

IRENE L. 
Rating:
5.0

The gentleman working the front desk was friendly and knowledgeable, best u-haul location I've visited.

PATRICK H. 
Rating:
5.0

Optimum customer service and friendly.

LATRICE M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
5.0

I was very happy with the service! I have already recommended.

JUDY JANE C. 
Rating:
1.0

J&J was great, but scheduling with uhaul was a nightmare.

ZACHARY R. 
Rating:
5.0

The entire process was a breeze.

Elaine W. 
Rating:
5.0

The man was really nice and very helpful !!

KATHARINE J. 
Rating:
5.0

My truck was ready, clean, and waiting - the cost was reasonable, and I was quite satisfied with the experience.

RALPH B. 
Rating:
5.0

The only issue, and that was brought to my attention before I took it, was that the sticky ignition. Otherwise it was a pleasure.

JANINE M. 
Rating:
4.0

Customer did not leave a comment.

Anna M. 
Rating:
5.0

The manager was amazing! Super friendly and accommodating. Explained everything well and how to operate and xare for vehicles. I can't say enougg nice sfuff. He was akso wodning gis butt off landscaping. The office is well kept. The front is homwy and inviting.

ANGELA MARIE R. 
Rating:
5.0

Courteous and professional

SELESTEEN J. 
Rating:
5.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

RONDA P. 
Rating:
5.0

The customer service was excellent. I don't remember the guys name that works there but he was very nice, answered all my questions, made sure I understood how to drive the truck...more specifically explained this button you had to press when u 1st start the truck and that it was gas and not deisel. He was in no way condescending, which is a huge deal to me. I've experienced being talked down to and appreciated that he didn't. I would definitely recommend this place and would rent a uhaul truck again from here.

Wendy W. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
4.0

Eric is a great effecient individule

RALPH B. 
Rating:
3.0

Customer did not leave a comment.

CHARLES RAY N. 
Rating:
3.0

Eric was very efficient and friendly to work with.

Sandra H. 
No reviews have been submitted for this location.

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