The lady was super nice and very flexible! She was a true gem!Donny C.
Customer Reviews for J&J Motorsports LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
J&J SAVED THE DAY. I rented a 15' from Trailer Rental & Towing in Jasper, IN at Sermersheim Vending but they were closed. Two different U-Hauls stated they get alot of complaints by Semmersheim. They, of course, would not return calls, The INDIANAPOLIS dispatcher was more than rude. Threatened to cancel me out when asked if could get what a reserved (15') versus a 20'. Basically take what we give you or else! I reserved 6 weeks agoJeff H.
Customer did not leave a comment.Elizabeth S.
Customer did not leave a comment.KIMBERLY M.
Customer did not leave a comment.KYRA R.
Customer did not leave a comment.John D.
Customer did not leave a comment.Sylvester L.
6x12 trailer tongue should have a crank jack. It is too heavy to lift by hand.Lane W.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.cindy G.
So far what you do is great.Ruth was fantastic in being willing to help me on Christmas Eve. Most places were already closed.I will definitely recommend this location to anyone! Thanks!Quincy D.
Customer did not leave a comment.Menachem H.
Customer did not leave a comment.Jo F.
Customer did not leave a comment.CHAD C.
Customer did not leave a comment.Jason K.
Uhaul website showed haysville. It's actually over on kellerville road. Had to drive around for awhile to find it. Might review website and see if can make it more clear as to address.Timothy B.
Customer did not leave a comment.QUENTIN H.
J&J Motorsports took great care of us!Greg W.
Customer did not leave a comment.Juan M.
They where awesome, will definitely go back the next I need something.John J.
Customer did not leave a comment.mike E.
Customer did not leave a comment.BRANDY W.
Customer did not leave a comment.Douglas F.
100% i will recomen this locationEver S.
Customer did not leave a comment.BRADLEY B.
Customer did not leave a comment.DUSTIN R.
Customer did not leave a comment.Lynn K.
Other locations for drop off in my area are available 24 hours a day to drop off the trailer or truck. Not this one. I arrived at 4:00 a.m. to drop off the trailer because my contract said to drop off by 7:00 a.m. This lot didn't open until 10:00 am - very inconvenient.melvin M.
JD was very helpful and friendly. He even told me about purchasing a Sun Pass that is required when traveling on Florida Turnpikes.David T.
Customer did not leave a comment.Jill W.
Smooth transaction. Will rent here again!Patrick M.
No improvement needed. Staff friendly, knowledgeable, and prompt.Todd E B.
The truck cab had not been cleaned and was full of dog hair. The dolly that I had ordered was not available and it took more time than necessary to pick up. The owner was very kind and did go out of his way to try and accommodate however in the future I would choose a larger uHaul dealer to avoid the inconvenience.Kacie K.
Have truck to be ready to go at scheduled pickup time.Christopher D.
Very nice truck!PAT S.
Customer did not leave a comment.Steven B.
Personable staff and flexible hours and great service!MEREDICH C.
We dropped the trailer off in Jasper, IN on Sunday afternoon and the gentleman that unhitched was very professional, friendly and helpful. Would recommend this location also. Thanks Mary Sherfickmary S.
Customer did not leave a comment.Brian S.
Had to wait an hour for an employee to show up to release the truck. They didnt even "know" they had a reservation so no one qualified was at work. Ended up costing us an additional $100 in labor costs on top of the costs of this move.Ray A.
Customer did not leave a comment.Amber M.
Customer did not leave a comment.Charles G.
The place we rented our tow dolly from could barely operate the computer program, and ended up charging us twice. When we brought it to their attention they denied it even after being shown bank statements and text alerts.Caleb O.
Customer did not leave a comment.ANITA V.
needs new shocksTom B.
Customer did not leave a comment.Joshua B.
I rented a car transport, the tie straps should have some WD-40 sprayed on them, they were hard to use.JEANNA B.
Excellent experience!Robert B.
Great service.MATT S.
I only received one contract for the two trucks. Also, the one I did have did not have a drop off location. I had to then call UHaul AGAIN!!! to find out how to drop off this second truck. This was by far the WORST experience I have had moving, and I have moved every year since 2005. After sitting on hold again that Saturday, waiting for customer service to pick up, I was finally able to speak with Erica Peterson. She was very helpful when it came to filing my complaint about this experience. She said someone would get back to me on Monday. She filed two claims for me. The first claim was the refund of the insurance that I did not ask for that Angel put on the reservation. The second was for repayment of the movers and the second tank of gas. Angel called me on Monday and told me there was nothing she could do because she issued me the $50 credit already. Well that is for my inconvenience. Not for the $60 in gas, and $150 in movers that I lost out on. She said to email her the receipts for these and she would get back to me the next day. This was on June 25.... it is now July 3 and I have NOT heard back from ANYONE regarding my refund or an update on my claim. I HOPE THAT THIS CATCHES SOMEONES ATTENTION AND THEY RETURN MY CALL REGARDING THIS. I WILL BE REACHING OUT TO HIGHER UPS IF NEED BE.Julie R.
Customer did not leave a comment.Thomas G.
The location I picked up at did a fantastic job, but I am still upset that after asking a reservation at least one month in advance, with a U-Haul location in my town, I get a call the day before I am supposed to pick up telling me I have to go to a location over 1.5 hours away.Michael G.
Drop off location was about 20mi from my Delivery (and 12 miles from Jasper). Wasn't there any Uhaul dealer more centrally located in Jasper?John M.
Customer did not leave a comment.Melody S.
Very friendly and informative. I felt comfortable going into a place I'd never been. First time i have ever rented a U-haul. The paperwork was explained very well and I was given a good run through and even told how to save gas. Good experience.STACEY G.
Customer did not leave a comment.Barbara V.
Everything went very well. I appreciate the customer support and attention to details by J&J motorsportsROGER S.
Great friendly helpful service.Victor M.
Customer did not leave a comment.cindy M.
Customer did not leave a comment.bryan H.
Customer did not leave a comment.donald S.
Good job very professional thanks to the mechanic who safety checked all aspects of the hookup.Thomas G.
Customer did not leave a comment.Nathan G.
Customer did not leave a comment.Roy B.
We had to stop 20 mins into trip because brake lights & blinkers didn't work. Cost us 1 hr of travel time. When we got to final destination our king size mattress was soaked because there were holes in the gaskets on the door. 3days & still no word from claims. Also noticed outside back driver's side tire was bald.Tom N.
Customer did not leave a comment.Aaron C.
Customer service was great, I will definitely rent from there again. I was very pleased with the service. Thank You.Ron T.
Customer did not leave a comment.William G.
Customer did not leave a comment.Lawrence M.
Customer did not leave a comment.David H.
Customer did not leave a comment.STEVEN R.
Customer did not leave a comment.Tammy L.
Customer did not leave a comment.Joshua P.
Customer did not leave a comment.Brock D.
Customer did not leave a comment.DANIEL T.
Ruth was very nice and efficient.larry H.
I was charged for extra mileage even though I had to drive an hour and a half one way to pick up the truck even though I reserved it 10 miles from where I live.Joseph M.
Customer did not leave a comment.bob D.
Customer did not leave a comment.gene G.
Customer did not leave a comment.Joseph and Kathr C.
Customer did not leave a comment.Amy H.
Customer did not leave a comment.leslie W.
I returned the unit after they closed and there was no way to get the unit on their property because all entrances were blocked. Frustrating.John Y.
Customer did not leave a comment.Vincent D.
Customer did not leave a comment.Adam K.
Customer did not leave a comment.Victor M.
Had no problems I understood the terms. The lady taking my information helped me to find the best truck although I planned for smaller there was an oversight on the web I could not find that 10' trucks have no loading ramps so she helped me to get a truck to get the job done more efficiently. Very happy with the help she gave me. Thanks very much.Joe M.
Was no way to get uhaul vehicle into the lot after hours. If they have an after hours drop box then they should allow access to their property after hours as well. Had to park in empty lot next door. But thankfully everything worked out okjohn E.
Customer did not leave a comment.James S.
The lady that waited on me was VERY rude, we were doing the paperwork on the trailer, she got up and left the room for at least 10 minutes, never said anything, just left me standing there. I told her I booked the trailer online, and she got mad about that, and said you should call me, not Uhaul. She had nothing good to say about Uhaul, she complained about Uhaul the entire check out process. I don't think this is a person that should be representing Uhaul. The guy that worked there ( I assume it was the owner) was very helpful, but his wife was a handful.Donald Y.
Excellent Customer Services and Management.Fidel L.
Customer did not leave a comment.Richard S.
uhaul was dirty and didn't run very good??, but it did the job??david P.
Customer did not leave a comment.Caleb O.
Customer did not leave a comment.vance C.
Thank you, Lela WoodardLela W.
Customer did not leave a comment.Michael K.
Customer did not leave a comment.Trevor S.
Angela was very accommodating & pleasant. I would recommend this pick up/drop off location to anyone.Kelly W.