Tiffany bent over backwards to accommodate me when my pick up time went from 6 am to 4pm! The app wouldn't let me check my truck in due to IT maintenance on uhaul mainframe. No improvement needed other than I needed to read my contract. I didn't realize I didn't have to fill the whole gas tank up vs what I used but corporate gave me a credit! Tiffany at pick up even stayed 2 hours later for me to pick up. Best customer service ever at at George SC!â¤ï¸Thank you Tiffany for your abounding kindness and helpâ¤ï¸â¤ï¸â¤ï¸
Victoria A.
Customer Reviews for J&M Motor Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I called J and M motors to ask about a rental, they told me I needed to reserve the equipment online. I found the latest pickup was 3:45 pm and reserved a trailer, moving blankets and bought the Uhaul insurance. I arrived at J and M motors at 3:30 and had to wait outside of their locked office until 4:25 when the renting employee showed up. When I arrived at the location to load up the trailer, I discovered that they had only put 8 moving blankets in the trailer, and four of them were wet and dirty.
JOHN S.Improve office and outside parking, a lot of junk vehicles
Robert J.Clean the windows and assure customers the inside has been cleaned and sanitized. We should not had to scrub the windows inside and out, I don't think they had been cleaned in 1 year. The interior was disgusting- had to clean all that too.
Denise S.Store operator tried to make me pay an additional $30 for an extra day. I had already paid in full for 2 days and dropped the unit off on time. I disconnected the trailer and left.
JOEY W.The place looked like a run down junk yard...nobody on sight to even speak with...
Catherine W.Everything is good
ned B.Small truck rental. Local in St George 161.00 for two days. Thought that was quite high. Wasn't full of gas either
Kevin B.The people at this location was very friendly and knowledgeable. I'm a bit judgmental so I knew what to look for. I used to be a U-Haul employee for over 16 years.
Tracey P.The font on the contract prints too small. drop off INSTRUCTIONS should be Larger letters-IF I MUST CALL YOU DURING BUSINESS HOURS, WHEN I ARRIVE AT MY DESTINATION...I was not dropping your equipment in the middle of the night at an unknown destination, so brought it closer to my home... IT WAS RENTED for 3 days. You got in back in less than 24 hours. She wouldnt even take advantage of that, just wanted to charge us. (Since the drop off is another location.) The local "owner" in Saint George, SC told my husband she would charge him to accept the trailer. no thanks. He drove it home. Had to CALL you again.. I SAT ON HOLD AGAIN just to confirm the drop off location..so SHE WOULD ACCEPT THE TRAILER without a charge. Then we drove BACK to the UHAUL DEALER in St. George, SC. Like she couldnt have done that THE FIRST TIME he came to drop it off?..I told her the drop off CANT BE WRONG if it was NOT DESIGNATED. Stuff like this makes one try another company next time- ALMOST 2 HOURS ON THE PHONE and 2 TRIPS TO DROP IT OFF -2 DAYS EARLY.
DEBORAH P.Very friendly and helped me without any wait time at all.
Malcolm B.They were open but never answered door. Very seedy place... Never again
Loretta G.The first place 1 800 U-Haul reserve the trailer for me at the guy didn't want to give me the trailer he must rented a lot for local use tried to convince me that the van that I was hauling towing I wouldn't fit on the trailer but in fact it would ended up getting the exact same trailer at J&m and they were wonderful staff was great you guys need to talk to that other company trailers for rent give it up what kind of computer system it'll tell you which one I reserved it at first and I'm not talkin about J & m they were fine
robert D.All went well
Mike J.Unfortunately the vehicle was not clean in the inside and there was a problem with the vehicle. It was extremely loud, only to find out later that the catalytic converter has been stolen. The location was extremely helpful with the rental process. Just wish they had a smaller rental vehicle. The 19.99 verses the 39.99.
Annette M.Just 15 mins from the house! Although the dolly wasn't available, the trailer was ready when I arrived!! Great customer service!!
David S.J'avais une location pour 9hres le vendredi 29 nov.. 9hr10 personne sur place ai attendu jusqu'à 9hr40 toujours personne essayé de rejoindre le préposé au tél. aucune réponse. Je suis allé chez Cusack (autre représentant) pas de 4X8 en stock. La préposé essaie de rejoindre le premier représentant, pas de réponse. Elle contact U-Haul, qui eux aussi essaie de rejoindre le représentant, toujours pas réponse. Elle me trouve un autre trailer à +- 20 milles de ma position. Quand je repasse devant J&M Motor Sales vers 11h45, le représentant est là . Je lui dit que j'avais une location pour 9hres. On dirait dit que cela lui passait 20 pi. par dessus la tête (espèce d'imbécile). Suis parti de là 11hr30 soit 2h30 en retard. En plus, à ma réservation, on m'a dit que je pouvais laissé le trailer soit Québec ou Lévis. Le mardi 3 déc. vers 9h30, une proposé au traffic m'appelle pour me dire de laisser le trailer à Québec et non Lévis (cerise sur le sundae) sinon j'aurais des frais supplémentaires et bien là , elle a entendu le diable au téléphone et m'a raccroché la ligne au nez. C'est ça U-Haul. Le trailer a été laissé à Lévis et plus jamais je ferai affaire avec U-Haul.
denis L.I was not walked out to the vehicle to see if there was any damage prior to me taking possession. Also wasnt shown the fuel level and later realized that the paperwork left in the vehicle was didderent than the fuel gauges. Be cautious when picking up a rental from here.
Colondia L.The store smells like feet and sour fish. The truck was terrible, dirty still had old subway trash in it. This place needs to be checked.
Douglas F.If you're just dropping off a truck this location is very convenient. However there is no one there typically during open hours. But they are very responsive when you call the cellphone number posted on their window. The office phone voice mail stays full.
Priscilla S.They were an hour late opening their store. Had to sit in the parking lot and wait on them to show up.
Donna S.had to take the truck to another town after o was told ii could leave it in the town I moved to then was charged more after I was told I would not be changed more not happy at all
robin W.I was not happy that the rate charged was for a 4 day period, and no refund for returning after just 2 days. I would think there would be a daily rate charged versus a 4 day rate with no allowance for less time needed.
Pat K.The owner was very personable
JODY J.Hours were wrong. The place was not open when I was scheduled to pick up my trailer. When I called the number on the door, the person who answered was pretty rude and sounded frustrated that I was calling. Finally got my trailer about 45 minutes later. My boyfriend and I were not happy with this place at all.
Elize M.The service of the girl who attended us at the premises, is an excellent person, very kind, very professional, helped us with the vehicle that we really need to not spend so much money. I am much more than grateful for the service of her personally, and I help her with the man who accompanied her to install the trailer towing car to reach the state of Florida. They need more people like them in their premises so that they never get a bad reputation anywhere in the United States of America. Do not name, but I want her to be able to read and I am eternally grateful ...
minguel R.No problems and nothing needed imorvement.
Phillip R.That guys is very nice and gentelman 100% co-operations. Because we are newly so we don't know how to unfix. I am thanks full to him.
HEMANT P.They were great here even stayed late to wait for me to arrive from tire repair center where I was trying to rent from originally but there truck was in disrepair wouldn't start and there mechanic wasn't smart enough to be able to start it very dissatisfied with that location
LUCAS S.We missed picking up our uhaul in orangeburg, sc because they closed at noon on saturdays. I called uhaul and they let us pick up in St. George thankfully!
Paige C.Everything went smooth and the process was pretty simple. He informed us of all the important information regarding drop off.
Steven J.Nothing, great experience.
MALCOLM B.A printer in the office would be helpful. A paved lot would help. People were very nice. Tried to help.
HENRY F.Original pick-up time had to be pushed back because u-haul was not showing reserves
Stephanie T.good experience
HUGH C.The lady there was very help in getting the trailer i wanted & curious.
charles W.