Customer Reviews for Jason's Mart

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jason's Mart

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Todd B.
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The gas wasn't full and I disputed it and was offered compensation. I never got any compensation.

Terrance E.
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Good service

David T.
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Make sure that anyone representing uhaul be employed by u-haul and trained in customer service, and to accurately convey to the customer the final information regarding the turn in time, vs what he put into the computer.

James D.
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U Haul as a whole, need better communication between the locations. Stop over booking and being greedy. Your customers have time lines and businesses to run as well. So when you cost your customer unnecessary money. U haul should compensate. I will never use U haul again for my storage or truck rental needs again

DIANE D.
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Customer did not leave a comment.

SAMMIE H.
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Customer did not leave a comment.

Dawn C.
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Young man in the store was rude, not helpful, when I asked for a manager name and when he would be available the young man refused to give it to me. He yelled at me, called me names and hid in the back room to not help unhook trailer. He was talking on his cell phone and telling a friend that he was being smart ass to me.

Sharon N.
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When I went in to make the payment for the truck the person (man) behind the counter made me feel discriminated against. I was the only person in the store until a man walked in. The man behind the counter interrupted me speaking and told me that I needed to wait. He then began speaking with the man that came in and took care of his business. Then two more men walked in and I had to wait for the man behind the counter to take care of them too. I came back later and then there was a new person working and then for some odd reason the credit care machine wouldn't take my payment. I had my son with me so he had to pay for my truck. I feel that I was being treated so poorly simply because I was a woman.

Jeffery C.
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Customer did not leave a comment.

Samuel R.
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I reserved an appliance dolly and it was not available at this location. It was greatly needed. This company should have more accurate information regarding equipment availability.

Brian H.
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Customer did not leave a comment.

Thomas M.
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Customer did not leave a comment.

Nancy O.
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Customer did not leave a comment.

Louis S.
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Customer did not leave a comment.

Gary P.
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Very unhappy with the first place I booked, I called the sales manager and left a long message on his phone and he never called me back. The person at the first place did not know how to release the trailer I reserved at Blue Buildings. Saying our reservation was there but the trailer number was not reserved and he had two to hand out, so I called U haul and had to go elsewhere to get another trailer. So I want my 50 dollars guarantee promised if the location I reserved could not provide the trailer. which was the case.

Tasha A.
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Customer did not leave a comment.

Paul K.
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Jason's Mart provided absolutely no assistance. I had to figure out the trailer hitch and how to shorten the excessively long safety chains so they wouldn't drag. There was nobody to check proper function of lights so I could only check turn signals by myself. Trailer had a crack that leaked. Two different rated tires were mounted requiring 2 different pressures. Neither tire was within 10 psi of the correct pressures. One high and one low. Trailer was dirty inside. I reserved the trailer with a drop off location and it didn't show up on the contract. Jason's Mart personnel merely said there were several options in St. Augustine so that's why it only said St. Augustine. That proved a bad mistake. Always make sure the desired drop off location is listed on the contract if it matters. It mattered for me because I had coordinated commitments at that drop off location that went very badly when they would not take my trailer back at 3524 US 1 in St. Augustine. They would not take my trailer and sent me 45 minutes away to drop off. I made my drop off time by 5 minutes and it cost me 90 minutes of driving and gas and I missed my coordinated appointment. Later that same day I was at 3524 US 1 St. Augustine location to pickup someone returning a truck and witnessed someone else returning the same size trailer I had attempted to return earlier and was rejected. So, they had room, just not for me.

Corbin G.
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The equipment was clean. His store got broke into and they stole the exhaust systems off the trucks which is in no way uhaul or this locations fault. Just made the day a lot longer

Thomas R.
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I end up using 162 Wilkesboro Blvd, Lenoir NC because U-Haul failed to have the 26 foot truck available in Morganton NC as per our contact agreement. This coast me an extra hour of labor that i was paying for. 3 worker x 20.00 per hour. THANK YOU U-HAUL.

Meghan C.
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The location is very busy and sometime hard to get help because they are helping with a lot of other people, but that was right at the after work rush, so to be expected. The only other thing, when I called in to extend my reservation, they only mentioned paying the truck fee again, not the insurance and utility rentals too. Maybe a little clarity to the customers would be a good thing.

Dennis B.
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Customer did not leave a comment.

carole H.
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Customer did not leave a comment.

Russel A.
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Gas is not accurate and I don't have time to complain about it. I already waste half an hour to get the keys.

Roman R.
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Don't recommend a 6 hour rental and then charge an entire day when it's an hour late. Also process took 30 min to retrieve but time still started at scheduled time.

Jasmin C.
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Great customer service. The lady assisted me with everything I needed and any questions I had. Such a great experience dropping the uhaul off. I was expecting it to me difficult but the online process and taking pictures of the vehicle and location was easy through the guided online process. Such a great experience. I once long ago (2013) rented a uhaul from a different location and as always I take a pic of the odometer before and after I finish and they added 40 miles to it. My husband had just died and I did not have it in me to even go talk to the shady uhaul vendor. During this process there was no way anything can be altered. I felt safe and comfortable with the process in this experience. Great job for both locations pickup and drop off. Thank you so much. Because of this great experience I will recommend both locations to anyone who needs a moving van.

CHRISTOPHER P.
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I thank its sad i got charged weekend rate when i returned the truck friday at lunch time.. Also truck was dirty inside.

Charles H.
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Customer did not leave a comment.

William V.
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Fast friendly service

Joshua M.
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The brakes need to be checked on the equipment. I was very concerned going do the road. I also reserved two furniture dollies which I wasn't informed were unavailable until I arrived on the day of my reservation.

Billy C.
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I reserved a truck 3 days in advance at the HIckory NC location, when I arrived the app wouldn't let me check in, I went inside and they said they have no trucks available and that may reservation had never gotten a truck assigned to it. I asked how does this happen when my end showed I was confirmed. They found me a truck 30 mins away and I had to go get, they didn't not have all the things I orginally had reserved on my account, I turned the truck in and got charged for 49 miles which is because I had to go to a different location to get my truck. Very frustrating expereince. Please feel free to call me and maybe refund the extra mileage I was charged and want to make sure I am not charged twice for the orginal reservation. 828-699-5379

Mark P.
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Nothing, rented a few times there.

Donna M.
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Customer did not leave a comment.

Ricky F.
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Michael C.
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Customer did not leave a comment.

Jacob L.
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Beverly H.
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jerome B.
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Owner spent too much time on phone letting customers wait.

carlos D.
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Customer did not leave a comment.

Timothy S.
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Did not have rental of hand trucks or furniture pads that were requested.

Michael M.
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Have someone walk out to the rental equipment, confirm steps necessary, go over condition of equipment, ask if help with labor is needed.

kelly O.
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The first place on my agreement was changed to Redline auto in Lenoir. I went to this location and the guy Jeff said he was running late and would be there 20 minutes late. The called after 15 minutes and told me he did not have the trailer I requested. He then told me to go to Jason's mart above. Jason's Matt was good, Redline Auto had me sitting around waiting for nothing. The lot only had two trucks, no trailers. He should have known this prior to my arrival.

Cheryl C.
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In my experience this wasnt the easiest move The truck was not a smooth ride and the 15 foot truck was very noisy. The hand truck was not available as ordered.

robert C.
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Customer did not leave a comment.

April E.
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,Nothing. Customer service was great!

JERRY R.
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Customer did not leave a comment.

Mark L.
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I reserved a truck in Hickory not Lenoir.

John E.
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Attendant seemed a bit confused by the process of checking in even though I did everything on line. Initially sent me to the wrong truck. I had reserved 12 blankets but she stated they had none and never do. However, got we through it pleasantly enough and I was on my way. BTW, This was not the original pickup location I chose online.

Jesse W.
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Nice folks. Easy access

Charles D.
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Customer did not leave a comment.

Ronald S.
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Customer did not leave a comment.

Daniel D.
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Friendly, fast, very convenient.. large parking lot to maneuver trailers.

CHERYL S.
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The service was excellent but the truck had some issues.

Chuck N.
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Customer did not leave a comment.

Jack F.
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Customer did not leave a comment.

john F.
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Manager of the store was very helpful.

VICTORIA W.
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I have rented U-Haul's several times over the years without incident or problem. Well this time the computer was down, the clerks were very busy so I was patient. I only had this vehicle for a few hours and after checking my bank statement I was charged twice. Clerks need a little more training and I NEED a REFUND!!! My #828.334.5900

lewis B.
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I tried to reserve a truck two times on Friday. When I went to pick up the truck on Saturday morning, I had no reservation.The staff was unprofessional, and the experience was unnerving. Will never return to this business even to buy a pack of gum.

Troy T.
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Customer did not leave a comment.

jean H.
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I was charged $10 for padding and dolly I did not rent nor ask for. Only rented and asked for truck. The man behind the counter said I needed to talk to the owner of the Uhaul part, Steve. Steve said he reimbursed the $10 but I do not have a receipt he said he emailed me. The gas level was wrong, therefore I put in more gas than was the beginning level and not reimbursed for that. I will not used this location again. I don't feel I need to check everything on the receipt to make sure I was charged correctly. Thank goodness I did.

Valerie C.
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Didn't like the upsell they did with my fiancé when I ran to the bathroom but otherwise good location. I'm glad I booked with Jason's the other location had no truck despite having reserved in advance. This store had plenty. Kinda wish the preauth on my card was released already though

John W.
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Dealer puts Uhaul last on hiss list to do. Operates a convince store and Uhaul customers have to wait. Gave NO help to support or load pads and Dollie with the rental.

Richard J.
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Customer did not leave a comment.

james L.
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Customer did not leave a comment.

sUSAN B.
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Customer did not leave a comment.

John H.
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You need to not charge the premium rate for drop off only to find out that you have to drop off in another city which is a lower rate but you are charged the higher rate. We paid more to drop off in Boone, NC but once we were there and paid the higher rate to drop off in Boone Uhaul instructed us to drive down the mountain to drop off in Lenoir, NC.

Gary S.
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Customer did not leave a comment.

Kermit S.
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Customer did not leave a comment.

RUSSELL S.
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The truck I rented needs attention

doris P.
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Customer did not leave a comment.

Joesph C.
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Customer did not leave a comment.

Ralph C.
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Customer did not leave a comment.

AMANDA B.
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Customer did not leave a comment.

Justin S.
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Customer did not leave a comment.

Forrest A.
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Customer did not leave a comment.

CURT G.
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Did not assist in trailer connection. When I asked if they could inspect to make sure the the connection was correct, I was told by the gentleman that he knew nothing about trailer hookups.

Tim V.
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I thought i was renting a truck in Boone, was not told i was picking up the truck in Lenoir until asking the question several times the day before. by the way if you don't return your truck to an authorized dealer they will not buy back the extras as they tell you they will. All-in-all u Haul's business model is pathetic, will never use them again.

Ralph C.
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Customer did not leave a comment.

Justin M.
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Customer did not leave a comment.

Justin M.
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Customer did not leave a comment.

Philip W.
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Customer did not leave a comment.

david L.
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Your daytime manager on the 1-800-go-U-Haul was the worst person I have ever dealt with. The person who helped me check out was fantastic and so helpful

neil P.
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Went to this location on 6-12-19 and reserved a 6x12 trailer for 6-13-19. went to pick up and it was not there. It had been rented out. Had to call uhaul rep. He found a trailer at landmark that was out of our way to our trip. We were at least 90min late to our appointment. Landmark self storage was nice to us and helpful.

Jesse W.
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great friendly service

Elaine Y.
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. My problem was with u-haul reservation. 1) I did not get the location requested. When I confirmed my reservation I was told a new location or no truck. 2.) I get to the New location ,which was totally in the opposite direction that I was going and they do not have the truck available that I reserved. 3) Also no furniture pads available that I ordered.4) I am finally given a larger truck which turned out to be too large for the area we were going. Overall I was very disappointed with u-haul. The clerks at this location apologized for everything. I do not blame them. U-haul did not follow thru with my reservation. My overall experience was unacceptable.

lana B.
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Customer did not leave a comment.

Norma B.
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Customer did not leave a comment.

monica W.
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Customer did not leave a comment.

david S.
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Customer did not leave a comment.

Ralph C.
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Customer did not leave a comment.

Duane M.
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Daniel D.
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Customer did not leave a comment.

Gray S.
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I had reserved the truck in Boone, but had to drive down the mountain to Lenoir to pick-up the truck. Then when I got to the pick-up location, it was understaffed, and I had to wait 15 minutes to even talk to anyone there. Overall, it took almost 2 extra hours to pick up the truck in Lenoir rather than getting it in Boone where I reserved it -- resulting in my missing an event later in the day. This is unprofessional and unacceptable. I will never rent from U-Haul again if I ever have another alternative. What can you do? Honor the reservation

Juliana T.
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I have put in a complaint to U-Haul because we cleaned out our unit and we turned it in and there was nothing said about an additional charge except for the day extra we had the U-Haul... Later we found out we were charge for cleaning! This is definitely an unfair charge!

beverly M.
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Dana, at the Jason Mart location, was very patient and helpful. My original moving plans had fallen through with another moving company. Dana was able to provide a truck for me in split second notice. I really appreciated that and the way she handled everything with calmness and patience.

Tammy A.
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Customer did not leave a comment.

Jeremy H.
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The agent was not aware of the option to self-check in on my phone. I completed the entire check-in process, including processing payment on my debit card and the money showing deducted on my bank account. Since the agent did not have to process anything on her side in this type of transaction it confused her so she reversed my transaction and reprocessed it causing a second payment of $187.59 to be debited from my bank account. Now I do not have enough in my account for the house payment which was due that evening. I did my part correctly but due to improperly trained agents I am now late and having to pay late percentages. Very unssatisfied and disappointed. For a transaction that I should have only been inside the store for a couple minutes to get the key, I was in the store waiting on the agent to make several calls to managers to figure out what she needed to do for almost an hour...52 total minutes!!! Unacceptable!!

billy P.
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Customer did not leave a comment.

regina B.
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Customer did not leave a comment.

Arnold C.
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Customer did not leave a comment.

ernest R.
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Employees were able to help

No reviews have been submitted for this location.

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