Customer Reviews for Jeff Key Motors

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jeff Key Motors

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Jim A. on

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What more can I say?

Jeanetta Y. on

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The experience was awesome. My first time renting a Uhaul. I was very impressed with the staff and the service.

Rita A. on

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We got a great price here. It was suggested to us to return the truck to a location approximately 30 miles away from our end location to get a discount. We wanted the truck early and the manager/ owner opened early to accomodate us. He was awesome and helpful. Our truck was pratically new, with less than 8,000 miles on the clock. A great U-Haul location!

Deborah H. on

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As iam new to this UHaul system and never pulled a dolly before, I was nervous about dropping off as I had no backing experience, i read where it advised not to do any backing , so as i arrived at the drop off it was hard to tell where to drop, then i noticed an employee who let me know where to drop, and knowing me i pulled up to far knowing I couldnt back up , the owner was there already assisting by taking off the dolly, he asked if I needed anything else or if he could help to let him know, I took my pictures and left, that was the easiest rental ever. I want to thank everyone for making my 1700 miles back home after 5mts a little more pleasant . Thank You Deborah Hendrix

Randal R. on

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Owner was closed at 330 when he knew I was in the way there. Tank was not full of gas. Owner had lock box but did not give me combo. Awful experience and wasted two hours of my move tome.

ROBERT S. on

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Lashundra J. on

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None great people

Tim S. on

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Summer P. on

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Jerrval L. on

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Kim R. on

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Don Y. on

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sherry P. on

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Amanda S. on

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Make sure customers don’t get charged for equipment they ordered online and never had at the store.

Ronnie D. on

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All around great experience!! Would definitely recommend Jeff Key Motors.

ROBERT S. on

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Michael H. on

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Mike M. on

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Erika L. on

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Super friendly and the vibe was positive. I love being greeted with a smile and a hand shake.

SHERRY K. on

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I was unable to make the reservation online so called U-Haul to reserve. It takes a long time to get a call through -- spent quite a while on hold. The agent told me I could make changes online, if needed, which didn't turn out to be the case. So I had to call again, long time on hold again, only to be told I'd have to speak with someone else, another long hold. Agents are good but it sure takes an investment of time to get one.

Debra J. on

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Jimmy V. on

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overall it was a smooth transaction but the only thing I could say is having the equipment at the location you paid for the rental would have been nice. I had to travel about 7 miles further but not bad. Thanks

Bonnie S. on

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They did not report that I turned in my uhaul rental the next day at the drop off location. So you made me feel like I did something wrong by calling me and saying I didn't turn it in. Thank you..

Marylin F. on

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Octavier G. on

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I had a easy check in and out they was great I will be back and send all my people here

BRANDON S. on

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ralph M. on

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Jamie R. on

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Owner was amazing. Very helpful

loria Z. on

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mary jane K. on

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The person there did not know how to sign out the truck. Did not provide any information.

Norman P. on

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This guy was great, very friendly, made it very easy to rent the truck,if I ever have to rent again I will go back to this location and will tell ever one that needs to rent a truck to go there before going anywhere else,I had a great experience with this company.

Willie D. on

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Kayla W. on

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BARON R. on

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daniel P. on

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Lewis H. on

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kevin W. on

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BARON R. on

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jim A. on

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Great people to do business with!

Randy S. on

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Shiela L. on

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jimmy G. on

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The most professional and friendly real people I've ever rented a U-haul truck from and I've rented plenty from a lot of places ,these guys were great .Thanks Mr G

James H. on

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Make sure they check oil before leasing vehicle. I had to add 4 quarts

Vera A. on

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Jeff was very accommodating. Great guy to work with! We would definitely drive to him for any future uhaul needs.

todd H. on

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Hassle free. Great pricing. Awesome equipment. Made my move EASY.

SABRINA N. on

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Donald C. on

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Nathan B. on

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Probably the best uhaul location I have used.

Randal K. on

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Everything about this experience was excellent. The truck was available when I needed it and it was the perfect size for the job. The service was outstanding. The price was also very good. Thank you.

Denetra G. on

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Excellent customer service & an outstanding person to rent your u-haul..Jeff Key has a great attitide & his service was greatly appreciated..

BRYAN P. on

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Great service

Debbie R. on

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We had a heavy rainstorm and there was a leak at front of the cargo area on front top right area. ( The portion that sits over the cab.) It got a couple of boxes wet, but did not hurt anything. If it had been scrapbooks or photo albums, it could have been bad. But for us, it was not a problem.

doug S. on

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Mary D. on

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Sandra H. on

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Jeff was very helpful. He found the size truck I needed and it was ready for me the day I requested. I highly recommend Jeff for your U-Haul needs.

RODNEY H. on

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GARY W. on

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Tommy C. on

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JOHN H. on

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Mr. Key and staff was excellent, I will recommend everyone I can , great service , quality equipment and most of all a welcoming and friendly service Geat job mr key ??????????

Frank Y. on

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Chris M. on

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MARSHALL H. on

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Joe S. on

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BRIDGET C. on

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This was by far the best uhaul rental experience I've encountered and I currently have a storage unit in Stn Mountain, Ga but Jeff and his staff was exceptionally courteous and very helpful. I would highly recommend this facility. I've never met a facility that showed so much warmth but maintain a professional attitude. I rate the entire team 10+... Hard to find great customer service but I lucked up. Thanks Mr Jeff and staff.

JOSEPH P. on

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Niya B. on

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David H. on

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Kay C. on

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We will use them again :).

Harold R. on

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This is the second time I used this drop off location and have had to file a claim. I was once again charged additional charges that should not have been charged to me, and once again, costing me overdraft fees because I did not have this money in my account because I DO NOT OWE THIS MONEY. I file a claim this morning and I want my money refunded.

Robert M. on

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Good service.

Kay C. on

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If I could rate them with stars they would be a 5 ??????????

KAY C. on

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A friendly staff who is willing to always help.

DWAYNE R. on

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FRANK S. on

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Not his fault but my reservation was not there had to get a bigger van than I needed or wanted. This place was way out of my way, which added to my trip length which I was charged extra for.

Roger B. on

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We returned it after hours, but early the next morning they had our truck checked back in and our final receipt emailed to us. Great job!

brooks G. on

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Mark L. on

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reed C. on

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Very pleasant and helpfully!

Dianne C. on

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Very good experience. Very nice people. No problems, good customer service.

greg R. on

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Sharron S. on

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Excellent service

Diane D. on

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I had to cancel my first reservation from the location at 432 Battle St in Talladega AL because the guy there was a real jerk. It was a pleasure doing business with Jeff, I will NEVER rent a piece of equipment from your affiliate in Talladega...

ELISABETH C. on

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Abbey E. on

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Chris A. on

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Very fast and Easy process!! Highly Recommend

Denise W. on

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Excellent service and will choose this location again.

LISA D. on

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Can't imagine anything could be better. Jeff Key was friendly, professional and helpful.

Denise P. on

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MYRICK C. on

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Jeff is a awesome person to deal. His location is well maintained and he has great customer service. I will only do business with him.

Nathan W. on

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This particular truck has a transmission that is slipping. There were times that I couldn't get above 40 mph... Jeff Key is great. I would rent from him again!

Percina H. on

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KEITH M. on

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Nothing!! Great service from these guys!

LADREIKA L. on

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HOLLY B. on

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Nothing ..everything went smooth and hassle free.

DARRICK B. on

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the truck had a bad rear tire was not able to even get the job done,was scared to drive it.

BONITA P. on

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There wasn't any air conditioning. We were given a plain panel truck. Jeff was nice but we paid a pretty hefty price for what we got.

TUNISHIA M. on

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C'LYNDIA D. on

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I reserved my truck online but had to wait an hour when I got to the location because the person who was authorized to rent the truck out was gone to a football game. I didn't have any paperwork to sign nor did I see any.

JARELLE H. on

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Great service and wonderful people

KAREN C. on

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