Customer Reviews for Jeff Key Motors
(U-Haul Neighborhood Dealer)

210 reviews

2889 US Hwy 431 N   Anniston, AL 36206

(256) 403-5461

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur: 9 am - 2 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed

Services at this Location:

Contact Us

(256) 403-5461

2889 US Hwy 431 N
Anniston, AL 36206

Services at this Location:

Location Hours

  • Mon-Wed: 9 am - 4 pm
  • Thur: 9 am - 2 pm
  • Fri: 9 am - 4 pm
  • Sat: 9 am - 1 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Customer did not leave a comment.

Felicia P. 
Rating:
5.0

Keep up the good work

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

excellent service, quick and easy! equipment in excellent condition! 100% recommendable

Diego B. 
Rating:
4.0

NA

Jeffery H. 
Rating:
5.0

very friendly and helpful

Pat C. 
Rating:
5.0

Was very satisfied with the service will use again in the near future

Roderick H. 
Rating:
5.0

100% recommendable!! fast and dynamic attention!!

Diego B. 
Rating:
4.0

Everything was just fine need no improvement to me I would use tis service again

Suzan J. 
Rating:
3.0

Customer did not leave a comment.

Glenn M. 
Rating:
5.0

Customer did not leave a comment.

Hailey S. 
Rating:
4.0

Customer did not leave a comment.

Bennie M. 
Rating:
5.0

I have no complaints about my pick up location (Jeff Key Motors) and my drop off location (Secondhand Sam's). However, this was my first time renting from Uhaul and will be my last. This experience has been terrible. When I first scheduled the truck rental, I chose a different location in Anniston. I was later told that location didn't have the truck I needed so my pick up location was changed to Carter's Hardware in Munford, AL, which was out of the way for me. Uhaul said they would cover the mileage on the truck, however I was still out my personal gas money. When I arrived at Carter's Hardware, (on time), I was told the truck was not there. The man that worked at the store said the truck was there the day before but uhaul rented it out that evening. He said the truck was supposed to be returned that night prior but it wasn't. I had to call Uhaul and was directed to Jeff Key Motors to pick up a truck. Uhaul told me they didn't have a 15 ft available so I would have to get a 26ft but they would give it to me for the same price as the 15ft. I did not need or want a 26ft truck as that was entirely too big. Overall, I was out my own personal gas money for wasting my time and gas going out of my way to Carters Hardware only to have to go back to a different location. Also, because the truck I was given was larger, I was out alot more money on gas. I am supposed to be receiving a $50 refund for my trouble, however, $50 does not even begin to cover the cost of what money I lost with gas due to Uhauls error. I won't be using Uhaul again.

Haley W. 
Rating:
5.0

Customer did not leave a comment.

GARRY S. 
Rating:
5.0

excellent!!! 100% recommended!!

Diego B. 
Rating:
5.0

Customer did not leave a comment.

JADA G. 
Rating:
4.0

Thank you for being so nice & assisting!

JULIA S. 
Rating:
4.0

Customer did not leave a comment.

JAMES G. 
Rating:
5.0

Customer did not leave a comment.

Tony H. 
Rating:
5.0

Customer did not leave a comment.

Tim J. 
Rating:
5.0

Customer did not leave a comment.

Gary S. 
Rating:
5.0

Good overall experience.

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

CLARK C. 
Rating:
5.0

Nothing

DENNIS S. 
Rating:
5.0

Very helpful and kind. Professional very good experience. Thank you

Melva D J. 
Rating:
5.0

Customer did not leave a comment.

MARTI A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Thanks for helping us out.

JEFFREY K. 
Rating:
4.0

I paid cash yet they ran my card also. So they was paid twice. When I told them what happen they said it would take up to 0 days to go back on my card. This was a debit card so it took it out of my account going on 3 days now. Plain WRONG!!!!!!!!!!!!!!!!!!!!!

ROBERT S. 
Rating:
5.0

excellent agent !! 100% recommended

Diego B. 
Rating:
5.0

excellent agent !! fast attention !! very easy to communicate!! 100% recommendable!

Diego B. 
Rating:
5.0

Customer did not leave a comment.

DIEGO JOSE B. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Give your customer support personnel the ability to change the pick-up location. My pickup location has been incorrect twice in the last two months from the location I chose when I booked the moving van.

Mark Y. 
Rating:
5.0

Great reps for Uhaul! Would rent there each time I had a need for a uhaul!

Glen D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM H. 
Rating:
4.0

Customer did not leave a comment.

DIEGO JOSE B. 
Rating:
5.0

Owner of location was extremely nice. I would recommend this location to anyone. Great service!!!

THERESA C. 
Rating:
5.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
4.0

Make sure it's clean and serviceable. Mine had a bad roof leak. I had to fix it myself. But it's professionally repaired now.

TIMOTHY D. 
Rating:
3.0

location listed 24 hour returns, but when I went to return the trailer on Sunday night the lot was blocked and there was no place to drop off.

KEITH B. 
Rating:
5.0

Love these folks - looks like a great place to buy a car too !

WILLIAM H. 
Rating:
5.0

Very good experience overall.

Donald Y. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY P. 
Rating:
5.0

Customer did not leave a comment.

Jeffery T. 
Rating:
4.0

Customer did not leave a comment.

JIMMIE B. 
Rating:
5.0

Jeff was very friendly and helpful!

Glen D. 
Rating:
1.0

mileage was incorrect and Inwas over charged for 7 miles it was convient to get my furniture home but check in was horrible I turned it in the same night after hours and tdied to check it in online and it didn't go through until the day after the original 24 hour return

DENZELLA W. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM C. 
Rating:
5.0

Customer did not leave a comment.

PAMELA W. 
Rating:
3.0

They just need to make sure the customers clean out the trucks first, there was trash in mine but other than that it was great

Tiffany R. 
Rating:
5.0

They were very friendly very accommodating and we even bought a trailer from them

Preston H. 
Rating:
5.0

Customer did not leave a comment.

KRISTI C. 
Rating:
5.0

I was first sent to fix it up paint and body to get my truck, it wasn't ready and was blocked in by a trailer, this place looks like a dump, I canceled this order and went to Jeff key motors and rented a bigger truck than I needed but they were extremely helpful Customer service at u haul is terrible!!!!

THOMAS R. 
Rating:
5.0

Customer did not leave a comment.

TYSHEKIA H. 
Rating:
5.0

Customer did not leave a comment.

ARKETA W. 
Rating:
5.0

Pleasant, professional, and helpful. Would recommend.

EDWARD M. 
Rating:
5.0

Customer did not leave a comment.

wren G. 
Rating:
5.0

Customer did not leave a comment.

gary K. 
Rating:
5.0

Excellent Customer Service! Will definitely use them again...

Kiara C. 
Rating:
5.0

Customer did not leave a comment.

BARON R. 
Rating:
5.0

Customer did not leave a comment.

Tony D. 
Rating:
5.0

NA

Sharon B. 
Rating:
5.0

Nothing

Carlos J. 
Rating:
5.0

Customer did not leave a comment.

Beverly W. 
Rating:
3.0

Call before going to return. I had to wait till next day to return because they decided to close early. Reason given was one employee lives 2 hours away and wanted to get home before a possible storm.

Beverly W. 
Rating:
5.0

Customer did not leave a comment.

LESLIE C. 
Rating:
5.0

Friendly and prompt.

Rob R. 
Rating:
1.0

I was charged $100 for a UHUAL I did not rent because it was unavailable at the time of my reservation. It has been 3 days now and the district manager has yet to call me and my account has been overdrafted. I was also wrongfully charged around $65 dollars for the UHAUL I was finally able to rent and only went 7 miles on. This is unbelievable. I am looking forward to a refund and the $50 guaranteed for the reserved uhaul not being available when booked. Hopefully I will have the refunds before my rent is due tomorrow. I am a college student and can not believe this has happened for a simple $19 UHAUL that I needed for 2 hours.

NICHOLAS G. 
Rating:
5.0

Customer did not leave a comment.

Daniel C. 
Rating:
5.0

Service was fast and friendly. I would definitely recommend renting from Jeff Keys Motors.

Karima L. 
Rating:
5.0

Customer did not leave a comment.

Patrice H. 
Rating:
4.0

.Although I was told I would be given an extra day free of charge, it was not annotated on my paperwork and the drop off place charged me the extra days rental. I contacted U-Haul to dispute, who informed me they had reached out to Jeff Key Motors to verify the extra free day, with no response. So, I wasn't too happy with that. Make sure everything is annotated on your contract

Stacey N. 
Rating:
5.0

This was a secondary drop off point. The scheduled one was closed.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

DOLORS B. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Jeff and his wife were awesome. They made a way when I thought it wasn't one. Thanks you guys. Job well done

Takesha H. 
Rating:
5.0

Customer did not leave a comment.

Latifa E. 
Rating:
5.0

Customer did not leave a comment.

Akeva L. 
Rating:
5.0

Friendly and fast service...

Dewon L. 
Rating:
5.0

Customer did not leave a comment.

Andreka B. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

nada

Matthew N. 
Rating:
5.0

Staff were VERY friendly. Made the pick up/drop off quick & easy!!!

Derius S. 
Rating:
5.0

What more can I say?

Jim A. 
Rating:
5.0

The experience was awesome. My first time renting a Uhaul. I was very impressed with the staff and the service.

Jeanetta Y. 
Rating:
5.0

We got a great price here. It was suggested to us to return the truck to a location approximately 30 miles away from our end location to get a discount. We wanted the truck early and the manager/ owner opened early to accomodate us. He was awesome and helpful. Our truck was pratically new, with less than 8,000 miles on the clock. A great U-Haul location!

Rita A. 
Rating:
5.0

As iam new to this UHaul system and never pulled a dolly before, I was nervous about dropping off as I had no backing experience, i read where it advised not to do any backing , so as i arrived at the drop off it was hard to tell where to drop, then i noticed an employee who let me know where to drop, and knowing me i pulled up to far knowing I couldnt back up , the owner was there already assisting by taking off the dolly, he asked if I needed anything else or if he could help to let him know, I took my pictures and left, that was the easiest rental ever. I want to thank everyone for making my 1700 miles back home after 5mts a little more pleasant . Thank You Deborah Hendrix

Deborah H. 
Rating:
1.0

Owner was closed at 330 when he knew I was in the way there. Tank was not full of gas. Owner had lock box but did not give me combo. Awful experience and wasted two hours of my move tome.

Randal R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT S. 
Rating:
5.0

None great people

Lashundra J. 
Rating:
5.0

Customer did not leave a comment.

Tim S. 
Rating:
3.0

Customer did not leave a comment.

Summer P. 
Rating:
5.0

Customer did not leave a comment.

Jerrval L. 
Rating:
5.0

Customer did not leave a comment.

Kim R. 
Rating:
5.0

Customer did not leave a comment.

Don Y. 
Rating:
5.0

Customer did not leave a comment.

sherry P. 
Rating:
1.0

Make sure customers don't get charged for equipment they ordered online and never had at the store.

Amanda S. 
Rating:
5.0

All around great experience!! Would definitely recommend Jeff Key Motors.

Ronnie D. 
No reviews have been submitted for this location.

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