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Stephanie M.
Customer Reviews for Jeff Key Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure it's clean and serviceable. Mine had a bad roof leak. I had to fix it myself. But it's professionally repaired now.
TIMOTHY D.location listed 24 hour returns, but when I went to return the trailer on Sunday night the lot was blocked and there was no place to drop off.
KEITH B.Love these folks - looks like a great place to buy a car too !
WILLIAM H.Very good experience overall.
Donald Y.Jeff was very friendly and helpful!
Glen D.mileage was incorrect and Inwas over charged for 7 miles it was convient to get my furniture home but check in was horrible I turned it in the same night after hours and tdied to check it in online and it didn't go through until the day after the original 24 hour return
DENZELLA W.They just need to make sure the customers clean out the trucks first, there was trash in mine but other than that it was great
Tiffany R.They were very friendly very accommodating and we even bought a trailer from them
Preston H.I was first sent to fix it up paint and body to get my truck, it wasn't ready and was blocked in by a trailer, this place looks like a dump, I canceled this order and went to Jeff key motors and rented a bigger truck than I needed but they were extremely helpful Customer service at u haul is terrible!!!!
THOMAS R.Pleasant, professional, and helpful. Would recommend.
EDWARD M.Excellent Customer Service! Will definitely use them again...
Kiara C.NA
Sharon B.Nothing
Carlos J.Call before going to return. I had to wait till next day to return because they decided to close early. Reason given was one employee lives 2 hours away and wanted to get home before a possible storm.
Beverly W.Friendly and prompt.
Rob R.I was charged $100 for a UHUAL I did not rent because it was unavailable at the time of my reservation. It has been 3 days now and the district manager has yet to call me and my account has been overdrafted. I was also wrongfully charged around $65 dollars for the UHAUL I was finally able to rent and only went 7 miles on. This is unbelievable. I am looking forward to a refund and the $50 guaranteed for the reserved uhaul not being available when booked. Hopefully I will have the refunds before my rent is due tomorrow. I am a college student and can not believe this has happened for a simple $19 UHAUL that I needed for 2 hours.
NICHOLAS G.Service was fast and friendly. I would definitely recommend renting from Jeff Keys Motors.
Karima L..Although I was told I would be given an extra day free of charge, it was not annotated on my paperwork and the drop off place charged me the extra days rental. I contacted U-Haul to dispute, who informed me they had reached out to Jeff Key Motors to verify the extra free day, with no response. So, I wasn't too happy with that. Make sure everything is annotated on your contract
Stacey N.This was a secondary drop off point. The scheduled one was closed.
Kenneth M.Jeff and his wife were awesome. They made a way when I thought it wasn't one. Thanks you guys. Job well done
Takesha H.Friendly and fast service...
Dewon L.nada
Matthew N.Staff were VERY friendly. Made the pick up/drop off quick & easy!!!
Derius S.What more can I say?
Jim A.The experience was awesome. My first time renting a Uhaul. I was very impressed with the staff and the service.
Jeanetta Y.We got a great price here. It was suggested to us to return the truck to a location approximately 30 miles away from our end location to get a discount. We wanted the truck early and the manager/ owner opened early to accomodate us. He was awesome and helpful. Our truck was pratically new, with less than 8,000 miles on the clock. A great U-Haul location!
Rita A.As iam new to this UHaul system and never pulled a dolly before, I was nervous about dropping off as I had no backing experience, i read where it advised not to do any backing , so as i arrived at the drop off it was hard to tell where to drop, then i noticed an employee who let me know where to drop, and knowing me i pulled up to far knowing I couldnt back up , the owner was there already assisting by taking off the dolly, he asked if I needed anything else or if he could help to let him know, I took my pictures and left, that was the easiest rental ever. I want to thank everyone for making my 1700 miles back home after 5mts a little more pleasant . Thank You Deborah Hendrix
Deborah H.Owner was closed at 330 when he knew I was in the way there. Tank was not full of gas. Owner had lock box but did not give me combo. Awful experience and wasted two hours of my move tome.
Randal R.None great people
Lashundra J.Make sure customers don't get charged for equipment they ordered online and never had at the store.
Amanda S.All around great experience!! Would definitely recommend Jeff Key Motors.
Ronnie D.Super friendly and the vibe was positive. I love being greeted with a smile and a hand shake.
Erika L.I was unable to make the reservation online so called U-Haul to reserve. It takes a long time to get a call through -- spent quite a while on hold. The agent told me I could make changes online, if needed, which didn't turn out to be the case. So I had to call again, long time on hold again, only to be told I'd have to speak with someone else, another long hold. Agents are good but it sure takes an investment of time to get one.
SHERRY K.overall it was a smooth transaction but the only thing I could say is having the equipment at the location you paid for the rental would have been nice. I had to travel about 7 miles further but not bad. Thanks
Jimmy V.They did not report that I turned in my uhaul rental the next day at the drop off location. So you made me feel like I did something wrong by calling me and saying I didn't turn it in. Thank you..
Bonnie S.I had a easy check in and out they was great I will be back and send all my people here
Octavier G.Owner was amazing. Very helpful
Jamie R.The person there did not know how to sign out the truck. Did not provide any information.
mary jane K.This guy was great, very friendly, made it very easy to rent the truck,if I ever have to rent again I will go back to this location and will tell ever one that needs to rent a truck to go there before going anywhere else,I had a great experience with this company.
Norman P.Great people to do business with!
jim A.The most professional and friendly real people I've ever rented a U-haul truck from and I've rented plenty from a lot of places ,these guys were great .Thanks Mr G
jimmy G.Make sure they check oil before leasing vehicle. I had to add 4 quarts
James H.Jeff was very accommodating. Great guy to work with! We would definitely drive to him for any future uhaul needs.
Vera A.Hassle free. Great pricing. Awesome equipment. Made my move EASY.
todd H.Probably the best uhaul location I have used.
Nathan B.Everything about this experience was excellent. The truck was available when I needed it and it was the perfect size for the job. The service was outstanding. The price was also very good. Thank you.
Randal K.Excellent customer service & an outstanding person to rent your u-haul..Jeff Key has a great attitide & his service was greatly appreciated..
Denetra G.Great service
BRYAN P.We had a heavy rainstorm and there was a leak at front of the cargo area on front top right area. ( The portion that sits over the cab.) It got a couple of boxes wet, but did not hurt anything. If it had been scrapbooks or photo albums, it could have been bad. But for us, it was not a problem.
Debbie R.