Customer Reviews for Jericho Outdoors
(U-Haul Neighborhood Dealer)

241 reviews

232 Jericho Rd   Berlin, NH 03570

(603) 326-4376

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(603) 326-4376

232 Jericho Rd
Berlin, NH 03570

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
4.0

Customer did not leave a comment.

Colleen C. 
Rating:
5.0

The whole process was so seamless from Start to finish. All of our questions were answered and the whole experience was great!

Kayla S. 
Rating:
5.0

Customer did not leave a comment.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Jesse H. 
Rating:
5.0

Customer did not leave a comment.

Evan R. 
Rating:
5.0

Customer did not leave a comment.

ARMAND P. 
Rating:
5.0

My friend might be using soon. Was very convenient to move my son into his first home. Ty

Renee C. 
Rating:
5.0

Excellent service

Roger B. 
Rating:
5.0

Customer did not leave a comment.

Ron V. 
Rating:
5.0

Customer did not leave a comment.

Carlene B. 
Rating:
5.0

Customer did not leave a comment.

Joshua J. 
Rating:
5.0

I noticed that the upper railing on the passenger side was loose from the wall of the van near the rear. Other than that everything was just fine.

Martha A. 
Rating:
3.0

Truck smelled of cigarette smoke. Had to drive with windows open.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Garrett B. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

A little old dried-up coffee in the cup holder but other than that everything went perfect. And that's actually nothing to complain about. It was just a comment

PAUL M. 
Rating:
5.0

Customer did not leave a comment.

Gary B. 
Rating:
4.0

Customer did not leave a comment.

David U. 
Rating:
5.0

Customer did not leave a comment.

Rita M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence B. 
Rating:
3.0

Closed, just dropped off unit

WAYNE A. 
Rating:
5.0

Customer did not leave a comment.

JOAN D. 
Rating:
4.0

Very far out of town. Employees a little rude

Joshua G. 
Rating:
3.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

The trailer that I rented drew my battery down to 10%. After having my battery and charging system checked out, and the are good, it was determined to be the trailer. Hopefully you can find the problem and get it fixed, luckily I had my jump pack with me that day.

KENNETH C. 
Rating:
5.0

Requested a local pickup. I received a location one hour away. Because of UHaul's inability to secure a transport close to my address, I have to rate the overall experience a "C". Otherwise, it would be an "A"

Brian M. 
Rating:
5.0

Customer did not leave a comment.

DURWARD R. 
Rating:
5.0

Night time drop off, so couldn't see how clean and inviting the place was. Staff was friendly and responsive when I called to ask how to handle the night time drop off.

RICHARD H. 
Rating:
4.0

Air conditioner was not working.

Rafael C. 
Rating:
5.0

I was stuck 300mi from home with a broken down motorcycle on a Sunday. After an hour on the phone trying to locate a truck I got connected to a central dispatch for U-Haul. Trish & Ann were great !! I'm not a cell phone or computer geek but they worked it through for me. After about a half hour with them I had my truck !! Thanks so much for your on line - cell phone rental system.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Customer did not leave a comment.

Howard C. 
Rating:
5.0

The pick up location was changed at the last minute causing me to have to drive almost two hours each way.

joe B. 
Rating:
5.0

Nothing, everything went as planned.

Dean P. 
Rating:
5.0

Why wasn't I asked to rate my experience from a week earlier. That one was disastrous. On July 13th I had to pick up the trailer an hour away in Littleton. The equipment was broken. Rear door stuck open. I wasted a day and a tank of gas. Couldn't reach a human being on the phone, seriously unnerving. Then no contact from U-Haul afterwards. I would return to the Jericho Outdoors location again. They were very helpful.

Joseph C. 
Rating:
5.0

Very helpful

Roland B. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Donna C. 
Rating:
5.0

Easy drop off. Plenty of parking room.

Joseph C. 
Rating:
5.0

Was great for it was only 5 miles to the drop off lication

LILLIAN G. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

Customer did not leave a comment.

Alexander B. 
Rating:
5.0

Customer did not leave a comment.

Marylou B. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Great Job! Very happy with the service and the folks that checked me in.

Stephen Y. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
1.0

Started on hold with the main U-Haul number two days in a row for a total of close to an hour with no answer.(5/6/2021) Called local U-Haul numbers and the only trailer available was in Berlin NH so I drove there to pick it up after speaking with the guy at the desk. Was at the location for close to an hour because of the hoops that need to be jumped through to rent a car dolly... The man behind the counter attempted to do the rental forms on the computer 3 times and each time it was rejected so he finally called customer service for assistance. They were able to process the forms and I was able to rent the U-Haul.. I used it and returned the trailer the same day, probably 2-3 hours later, went into the store and talked to the guy behind the counter who said I was all set. Fast forward two days to today (5/8/2021) I was called by U-Haul telling me that the trailer was late for return, saying it was supposed to be returned yesterday (5/7/2021) and asked when I was going to return it. I told them that I returned it the same day I rented it and she said alright she will call the Berlin store to confirm. About 20 minutes later I received an email and text for returning the trailer and asking for a review.... There needs to be better communication between locations, more streamlined process for renting a simple piece of equipment, less hoops to jump through and finally more equipment available so people don't have to drive so far to rent things.

Garrett S. 
Rating:
4.0

I

Teri S. 
Rating:
5.0

Better info on email return policy

Lawrence B. 
Rating:
5.0

Brian super greatest me with a smile he was very kind and curtious same thing again when I dropped off the equipment

STEPHEN T. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
1.0

Be in time

Denise D. 
Rating:
5.0

Customer did not leave a comment.

HOWARD C. 
Rating:
5.0

Previous customer lost the key and I had to wait almost an hour to get the key

Angelia C. 
Rating:
5.0

Customer did not leave a comment.

Harlan A. 
Rating:
5.0

Nothing I was very happy with my service. From the time I walked in and when I brought it back luc dube did a excellent job

Stephen T. 
Rating:
2.0

We we're charged more than the U-haul representative quoted us, by over fifty dollars. The equipment was full of trash and brambles, and I had to sweep it out myself when I arrived at the storage unit, before I could load my items. We were also charged for fuel, even though the equipment was returned with the required amount of gasoline, as informed by the store representative we received the equipment from.

Bryan P. 
Rating:
4.0

Customer did not leave a comment.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

mark T. 
Rating:
3.0

Location was ok for drop off, but was not a full service location so I would not recommend for Pick up

ANDREW T. 
Rating:
5.0

Better shocks on the 26' truck

gary B. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very convenient location and clean, good service....

PAUL H. 
Rating:
5.0

Customer did not leave a comment.

Garth W. 
Rating:
5.0

I was very happy with the service. Thank you so much Luc. Customer service is the best!

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Colm D. 
Rating:
5.0

Customer did not leave a comment.

Gary Y. 
Rating:
5.0

Customer did not leave a comment.

Zachary H. 
Rating:
1.0

I had to take the trailer off my self and was charged an extra day but I wasn't late I was there & taking to trailer off my vehicle.

aysia W. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Diane G. 
Rating:
5.0

Nothing the guys were friendly an very helpful even though it's aways from my house I will go there to deal with them very professional

anthony D. 
Rating:
5.0

Customer did not leave a comment.

Kelly I. 
Rating:
5.0

Customer did not leave a comment.

Theodore M. 
Rating:
5.0

Customer did not leave a comment.

Paula C. 
Rating:
5.0

Easy to drop of easy to pick up thank u

Melody E. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

Customer did not leave a comment.

Brian G. 
Rating:
4.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

Phil B. 
Rating:
4.0

Customer did not leave a comment.

Claude D. 
Rating:
5.0

Customer did not leave a comment.

Joyce M. 
Rating:
5.0

Customer did not leave a comment.

Keith L. 
Rating:
5.0

Great no problems

Allen G. 
Rating:
5.0

Very friendly people at Jericho outdoors

Kim W. 
Rating:
3.0

I paid for a dolly and there wasn't one in the truck. The shop was closed so I had to get a dolly at my destination's Uhaul location.

Andrea M. 
Rating:
5.0

trailer jack to help load and unload

Gregory O. 
Rating:
5.0

Nothing I can think of, staff was courteous and professional. Even scraped the snow off the truck roof. Completely satisfied.

Joshua V. 
Rating:
5.0

Those guys are top notch. Excellent service and follow protocol to the letter! Outstanding!!!

Joshua K. 
Rating:
4.0

Customer did not leave a comment.

George L. 
Rating:
2.0

Customer did not leave a comment.

KARMEN A. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

WAYNE M. 
Rating:
5.0

Friendly service

James B. 
Rating:
3.0

Customer did not leave a comment.

David M. 
Rating:
4.0

Unit was dropped off after hours Can give a fair assessment

MIKE F. 
Rating:
5.0

Customer did not leave a comment.

Rita C. 
Rating:
3.0

Customer did not leave a comment.

denise H. 
Rating:
3.0

There was no dolly, which I paid for. Also, only had the truck for 16 hours and paid for a day rental... had to rush to get it back and did the best I could. Was supposed to be back by 10 pm and I dropped it off at 1130.

Roger G. 
No reviews have been submitted for this location.

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