The mobile app is one of the worst I have ever used! Every page tried to upsell and the opt out was very opaque. Getting the code to open the truck required a phone call. The truck was dropped in the agreed location, later when I attempted to â€œcheck inâ€ the return, the web app prevented me as I was no longer at the location.John B.
Customer Reviews for Jersey Shore Lawn & Land Maintenance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not very happy with Uhaul. Hope Uhaul makes good on discount.EDWARD C.
Customer did not leave a comment.scott D.
Customer did not leave a comment.Gavin M.
We were scheduled to pick up our Uhaul with the mobile pick up. Keys were in the vehicle however there were no instructions on the site nor in our emails. It was rather frustrating. After waiting on hold for 30 minutes we utilized the chat option and was able to be connected directly to a scheduling agent that was extremely helpful! Katelyn was her name and she was wonderful! The independent dealer did not schedule out pick with mobile and that was the issue. Thankfully it was resolved, just later than expected.Timothy O.
Customer did not leave a comment.RAUFHASSAN C.
Customer did not leave a comment.Keith K.
Customer did not leave a comment.Melissa M.
Was not able to get the lock on the door open to get the keys. Office help tried for 30 minutes and FINALLY got it open by shear chance. Check engine light came on just as I was leaving Roanok,VA. Stayed on for the entire trip.Jeff O.
Was not aware of my reservation. The discount I was promised never happened!THOMAS J.
Customer did not leave a comment.Tom G.
I got charged a extra day because they don't open till 10:30 am my drop off was at 10:00am And I did not know you had to go on the website they should have told me they don't open till 1030??James M.
Customer did not leave a comment.Michael S.
The online instructions for returning the truck have you put the keys in the drop box. When I returned the truck, the representative told me to put them in the cargo area where I found them on pick up. This discrepancy should be corrected and the correct process reflected in the instructions as well as with UHaul representatives.Steven K.
When I went to pick up the truck at the scheduled time I used my phone for pick up. Nobody was there to give me the key so I was unable to pick it up. I had to return the next morning at ten. They need a lock box of some sort for the keys. When I reserved, I chose the â€œautomated pick upâ€ option. I received a confirmation text and called the number but didn't get an answer and did not leave a message. That may have contributed to the problem.Franz B.
Customer did not leave a comment.Michael A.
The service was great! They went above & beyond to make my experience a great one. I would go back there anytime!Shaun R.
Customer did not leave a comment.misty D.
A good experience all around! The ladies in the office were helpful and professional. It was very convenient to have a Uhaul right in town to help move furniture around. No complaints :)Amber E.
We were in the office for 2 hours trying to get the computer work done. The 2 ladies in the office were having a terrible time trying to get it to work. We ended up being late to pick up the stuff we rented the van for. We could have been there and back in the time we spent in that office. It got so bad, my husband went on line looking for Ryder or Penskys or any other place we could rent the damn van. You can be sure we will never rent from Uhaul again. We were also charged for our estimated mileage and actual mileage was less and I have yet to see a credit return.Carol H.
When I showed up, the poor lady had no idea I was coming. She was very friendly and apologetic. When I reserved and paid for my U-Haul online days before, U-Haul never took my payment and never sent along the info. It took me 2 hours before I could drive away in my U-Haul. That's a bit much. I had to reschedule the movers and my realtor. It was a pain.Candi B.
Truck was dirty inside and out. People that rented it to had no clue what was going on it was on eye glass place very confused.Allan F.