We were given what appeared to be the oldest u-haul on the lot for a 27 hour drive and it ended up having a tire that was completely bulging on the verge of a blowout and the tire looked like it was literally disintegrating when we pulled over due to feeling like something wasn’t right. This u-haul was not maintained and definitely not safe to drive. We could’ve died driving with this u-haul with the condition it was in. We couldn’t even go 50 mph due to the whole truck and u-haul bouncing and shaking then ended up having to get the tire replaced in the middle of nowhere and then that still didn’t fix it because there were more problems than just the tires so we ended up having to unpack and reload our entire u-haul into a new one with just 2 of us because we didn’t have the help we had to load it initially. The roadside assistance couldn’t believe that is the u-haul we were given. Very traumatic experience!!!! Wouldn’t recommend this place to literally anyone, it cost us so much extra time and money due to this. So unprofessional!
peyton t
Customer Reviews for Jjh Enterprise Ltd
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Perfect in every way
ANDREW HMake sure you write down the kms when you first get it because they seem to get massively inflated when u drop it off
Michael PCustomer service was great and they informed me of issues neglected by the pickup location
Myles DMaria at the desk was absolutely amazing! She helped clarify and rectify problems with the pickup contract and went out of her way to make sure things were right on the phone before I dropped the trailer. This is exactly how customer service should work. I highly recommend this location!
Kristopher SRecording the odometer correctly for customer. I was not happy with the wrong number on my contract but luckily Uhaul customer support was able to clarify and helped me avoid the extra miles which I didn’t drive.
Minh HMarker light was out and they said it was fine, also wheel bearing ended up blowing on the trailer
Ethan MNo improvement needed. The staff was excellent. All equipment I got was in great shape hours good for drop off and deliver all around a great experience
Kevin ROwen at Jjh was great help parking the truck on return at a busy facility, get that guy a raise… Thanks again!
tyson sTires where bad, and blew out on the highway. Roadside was great and had tire replaced. Service technician said other tire was bad and past it's safety marker. Both tires where replaced. Whole day was ruined and lost our purchase and ended up going home with nothing but $200 in the hole. The dealer did not seam to care when my wife called. We could have had a serious accident. Told to complain to U-Haul. Very upsetting to both my wife and I, would like to be re-embursed for the trailer rental.
ADAM MThe blonde at the desk was very rude and dismissive.
Myra NIt was close to our area for drop 20 min away but we had trouble with cell service thankfully one of the three phones that were there were able to connect and the process went smoothly from there.overall our experience was great. Thank you PS we dropped off a trailer after hours on a Sunday
Wendy SGreat experience except staff didn't know there was a flat 4 point connector beside the round connector on the van and I didn't see it. I ended up purchasing the adaptor from them. Small oversight. Great experience no hassles clean truck the orderlyness of the paper work seemed to make my moving go quick clean up was easy return was easy.
Darcy NKeep giving great service!
Robert NVery cramped with rental cars from their separate business to return a trailer after hours, had to end up unhooking near a shop door and possibly being in the way when business opens. I can't speak to how helpful staff was as this was dropped off after hours.
Gareth BCookies or donuts never hurt.
Philip PVery friendly, helpful staff. Stayed late to accommodate our drop off. Thank you!
Marc RGreat experience!! The staff here is second to none!
ERIC LSuper friendly and helpful staff.
Tim DTrailer was missing. Blankets ordered were missing. Computer system was down and delayed pickup by over 2 hours
Warren FIt was good. The website is very hard to navigate. I can never book a rental through the web site. Reserving by phone with this location is easy.
Philippe CI would recommend them for tires and mechanic service. I wouldnt recommend u-haul to my worst enemy. U-haul has tanked in the past years.
John PAbsolutely
STEPHEN PUpon return the employee just asked us to back in trailer and unhook ourselves Trailer was on a hill and when I unhooked it rolled forward hard and despite efforts to hold the trailer it rolled forward and collided it with my tailgate and bumper When I complained to employee he said I should have blocked the wheels There was nothing to use and to be honest I didn’t think about it as I under estimated the weight of the trailer The employee dud not inspect trailer on return despite me saying the left light was not working at all Very un pleasant experience Kyle
Lyle HNothing. The reservation was easy and the staff were pleasant and helpful. We were in and out in 10 minutes.
Daniel TThe trailer was missing the safety chains, but the site added those on quickly.
Evelyn NRamp was jammed with rocks, had to use a machine to pull the ramp out to use it.
NORMAN CGreat service. Friendly staff
ERROLL KEquipment requested not available. Charged same price for a trailer smaller than reserved
TREVOR PMore parking spaces needed
STEVEN BWe were told to bring the haul into the trail drop which is an extra mileage and cost to us because there is no drop in our city, we also got charged for an added day but we were told to bring it in after the long weekend not happy with the extra charges. If we had not been advised to drop off after the long weekend we would not have taken an extra day, I also don't think customers should have to pay extra mileage if there is no drop in the city you move to.
STUART MGet your shit together it most stressful
CHUCK CGreat service and very friendly! Thank you!
Holly HNothing
DYLAN SThis place was also great, a busy auto service centre, with plenty of friendly staff and lots of room to park and unload the trailer, very good.
KEINAN CThe truck was cleanish, the cup holders and the seats had stuff on and in them but other then that it was easy to do the mobile pick up.
SACHA CPrompt service when I needed to rent equipment in a pinch. They had me processed and on my way with said equipment within 30mins. Also, pick/drop off was a cinch.
CARL HIt was way more money than I was under the impression that I’d have to pay. When I went online and they told me how much she was gonna be which was the flat rate for the truck and a dollar something a kilometre a mile.. when I was done with the truck they said I was over my mileage. That was never stated online, and they never told me that when I went to pick the truck up that I only was allowed to go so far before I got charged in an extra $190.. I was floored.. I will never rent one of your trucks again
Colleen DThe miles and kilometers were mixed up and I was charged over $9800, which is crazy. The error was eventually fixed, but it took the customer service agent calling and myself calling. The location parking lot is very crowded and difficult to park large uhauls in.
Brigitte LAll good.
DEANNA KHave a coffee or drink for me, ha ha funny but that would be awesome if they did !!!
CHRISTOPHER IVery professional staff and happy to help with operation of trailer unit. Would highly recommend and I have used multiple times in the past
PATRICIA DBetter U-Haul signage
BRANDON WThe pickup location was super helpful, fast, and I really like that you can call and get a human to talk to! Without having to go through the keypad.
MARIO DNothing to add, great experience. Thank you!
ASHLEY BTrailer was dirty. Hooked it up myself and disconnected. Computers were down when I arrived. Was no point in uploading info to pre check out. They could not access it.
Paul JAwesome service!!!
SARAH-KIM HThe mobile pick up was horrible. The process was so cumbersome. The app kept crashing, took forever, and was not easy to use. The location had minimal cell service and no access to internet so the process was extremely slow. It was confusing and I wish I would have known better how the process would work prior to going to pick up. Then when I finally got through the whole process, the code I was given did not unlock the lock on the truck. We tried several times, and there was no one around for help. One worker from the adjacent business was there and he called the owner of the location, who gave him the number of the lady who works at the office. Neither were ANY help. The worker from the adjacent business was more help than any of the UHaul workers. Thank goodness he was there. I had people waiting for me to help me move. They took time out of their weekends to help, and I was an hour late because of this online pick up experience. I won’t be using the mobile pick up ever again and I will not be recommending it to anyone. It made a stressful weekend of moving homes even more stressful and upsetting.
Emma KLonger / Saturday open hours in Trail
DETLEF BNothing
STEPHEN PChecking in/returning vehicles through the app needs to be improved if it is going to be an option at all locatoobs
Zak FPickup was an absolute disaster. I had no idea what to do- and then it wouldn’t scan the back of my license. Then I had to walk around searching for my vehicle. It was all very confusing. My pickup time was 9:30 and by the time I got help online, and then on a phone call.. I didn’t actually get it until 10:30. THEN the wheels were so bald and horrible- I got stuck with an EMPTY U-Haul in about 2” of snow. No traction WHATSOEVER!! I would not recommend - very unsafe. I ended up having to pay for a tow
Renae DCheck trucks for potential leaks.
DAVID MHave weekend hours.
Kristi Na little less paoerwork ?
JOHN MEquipment I had requested was not available
Kathleen BHaving fuel tanks at 5/8ths full seems like a money grab. I can imagine an employee siphoning off gas to 5/8ths. Other than that, an overall excellent experience.
LORI GThe picture of the serial number on the truck was unclear so it was difficult to figure out which truck I was renting
Rebecca S