Customer Reviews for Joel Auto

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Joel Auto

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DMITRY A.
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Customer did not leave a comment.

Clémence S.
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We arrived before 4pm, and we had to give our passeports, even tho we had our driving licenses. Maybe just write on the reservation email or on the website "please bring your passeports if you don't have a quebec driving license" ? We came back at 5pm with our passeports to see a closed renting place. The guy who's working alone, had to go somewhere to eat or whatever, we call him, he comes back at 5:20, we are running late to pick up that sofa, it's stressful. We finally get the keys to the van, we check the gas, it just above 1/2, we take it anyway, because we hare already 1h30 late. The rental guy didn't even talk about a gas station, so we drive and finally find one and pay $10 to bring back the gas as it was : just above 1/2. How surprised we were when we received the bill saying the guy had to flll the gas tank and we have to pay for 8kms ? Cool to show prices like $20 the hour and then put people in a very stressful position because the documents checking takes ages. So yeah, you think you'll pay for $25 of renting + gas for a 4km go and return trip, you end up pay almost $40. At that price we could've just hire a man with a van, and he wouldn't have being late.

Marianne V.
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We I picked up the truck, the windshield was cover with ice, I had to go back home to get a ice scrapper and brush, the the backdoor was also completely stuck in ice, wouldn't open, the knob wouldn't turn, it is the least to make sure that the truck is ready for use since we are moving and cannot waist time with stupidity like these. I'm very disappointed.

SAIFUL I.
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First of all, my appointment was at 11am but the store was closed. I waited few minutes then had to call to see if store will be open or not. In mean time the area was so much slippery and I felt down and got injured. I was not able to walk properly. When I told to the person that the place is slippery the response from the person was just be careful. I could sue the company for that. Then I filled more gas then it was in the truck but still i was charged for gas again. I am totally disappointed for the service I got. I will never rent again from this location and I will not recommend this location to anyone. I hope uhaul will compensate me for this. Also I have pictures of the gas indicator before and after. Thank you.

Marie-Perle P.
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The employee from Uhaul Laval told me to call at Joel Auto before dropping my truck, even though Joel Auto was closed. When I called, the man has been really rude with me. Telling me that people do not call closed place if it's not an emergency. I tried to explain that that's what the other place told me to do.

Magali B.
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I want to address a strong and very negative critic about the app: not friendly (same as the website and not an app), change the language during connection, difficult to find the ongoing reservation (need to scroll and not on the menu on the left), ... I understand why it is so low rated(1/5). Need a strong update as I'm not fluely english speaking. If you work in Quebec province, adjust your app. It will help your relations to french speaking customer for sure. Thank you

Yvon D.
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Aucun reproche à propos des personnes qui m'ont accueillies. Cependant, on m'a remis un contrat en anglais. Il semblait que c'était difficile de m'en remettre un en français à cause de la machine ... Les instructions dans les camions sont en anglais seulement. Problème!

Cyril T.
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Although I gave back the minivan before the next customer arrived, the agent charged me another full day for being 15min late. Face to face he told me it was okay then I got the bill later saying the opposite. If you look at the online reviews the agent always shows up late to open the shop. I had to swipe the floor in the minivan because of fries in it. As a customer, you are better dealing with self checking from U-Haul than with Joe who always tries to fit two customers rental in a day without being himself prompt on time. Bien que j'aie rendu le minivan avant l'arrivée du client suivant, l'agent m'a facturé une autre journée complète pour avoir eu 15 minutes de retard. Il m'a dit en face que ce n'était pas grave, puis j'ai reçu la facture plus tard qui disait le contraire. Si vous regardez les avis en ligne, l'agent arrive toujours en retard pour ouvrir le magasin. J'ai dû ballayer le sol dans le minivan à cause des restants de frites qu'il contenait. En tant que client, vous avez plus de facilité à vous occuper de l'auto-vérification de U-Haul qu'à Joe qui essaie toujours d avoir deux locations du meme vehicule dans la journée sans être lui-même ponctuel.

Christopher C.
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Customer did not leave a comment.

Jane C.
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The inside of cab was dirty (had to wipe down everything); also didn't get the full order of furniture pads we had ordered.

FLORENTJEANGUY M.
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Pros:Staff was helpful and explained the condition of the rental very professionally. Cons:Location should open at 10:30/11 am to avoid customer frustration.

Elyse T.
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I had difficulty with uploading pictures and when I tried to get assistance with the chat I had no answers.

Anastasia I.
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Customer did not leave a comment.

doris D.
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L'adresse (4880 )civique n'est pas très visible de la rue DecRouen. Faudrait bien mentionné :coin St-Clément.

MICHEL P.
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Customer did not leave a comment.

ANDRE L.
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Customer did not leave a comment.

MOHAMED B.
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bad service, the reception guy speaking with his friend , and i'm waiting him to finish his discusson for more than 20 minutes!!, i never recommend this pickup point

Giuseppe S.
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I returned my truck 2 hours after renting it, it was registered as returned the following day, I was charged 35$ extra for gas ( I gassed up, I have the bill to prove it and pictures) I had a 40$ coupon that wasn't applied and no one has contacted me yet to fix my invoice. Hopefully someone will see this and give me a call!

Evguenia K.
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Customer did not leave a comment.

MOHAMED B.
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I saw bad reviews, I don't want to go there, but I don't have a choice, the guy in the reception he is not happy to see me there and he doesn't want to work, he is speaking with his friend for more than 10 minutes and I'm waiting ! After continue speaking on the phone and I still waiting too!! too bad more than I expected!!

Kathryn B.
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Customer did not leave a comment.

Solange L.
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They couldn't not refund me even if I chose that option. Other than that they were nice.

Sacha B.
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Customer did not leave a comment.

gilles T.
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Très bon service.

JEREMY G.
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Worst Client service ever! Not prepared. Wait for nothing because they didnt want to do the papers ... Honestly, remove those guys from your pick up location.

CARLA V.
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J'ai apprécié la courtoisie des employés.

ALEXANDRE G.
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Customer did not leave a comment.

Keven F.
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My experience was awesome, clean truck, fast self-checkin. I waited about 5 minutes for the authorization (after uploaing the driver license) felt a little long, but totally understandable. It was great and I will recommend.

Philippe M.
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La personne que j'ai eu était vraiment désagréable et pas aimable du tout. Il est arrivé à 11h10 alors que j'ai loué mon camion à 11h. Au retour j'ai voulu mettre le camion à la même place que je l'avais pris il m'a incendié car il devait sortir une voiture choses que je ne savais pas je venais d'arriver. Vraiment cette personne est mal aimable

JOSE MIGUEL C.
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Customer did not leave a comment.

KALAICHELVAN K.
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Customer did not leave a comment.

Maxime L.
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Be able to rend for less than a day

GAETAN C.
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Continuez d'offrir cet excellent service!

martin F.
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Truck was clean inside but not on the outside, lots of bugs on the front and windshield. The stated business hours of this location start at 10 am and I arrived at 10:15 but the owner arrived at 10:40

JONATHAN N.
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Customer did not leave a comment.

Alexandre L.
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Open the shop on Time. Welcome customers correctly. Respect hygiene rules due to covid 19.

Javier J.
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Dirty place......that is all I have to say

PAUL L.
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Customer did not leave a comment.

Thomas M.
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We reserved the van to pick up at 9am, so arriving at the pick up location the van was there, all the doors unlocked. The small black box for picking up the keys was empty and the garage wasn't open until 10. We waited until that time and still no one, at this point we called the uhaul customer service and after being passed to multiple different people we were told that the person working at the garage was late today. When he finally arrived over 20min later he barely apologised and had obviously just woken up. He checked the van etc as it had been rented the previous day and then didn't seem very familiar with the process as it took at least 15min to get our rental contract (I had previously don't the check in online) and asked multiple questions about if we wanted the insurance etc even though it was already set up. All in all, a very disappointing experience as we had previously rented from uhaul and it had been fantastic. We will definitely not be going here again unfortunately.

stephanie S.
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Customer did not leave a comment.

nathalie B.
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Customer did not leave a comment.

Victor S.
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Customer did not leave a comment.

Joelle G.
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Customer did not leave a comment.

pascal R.
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Too much expansive !

Julia A.
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Customer did not leave a comment.

Gabriel Levesque G.
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I forgot a bag with Bluetooth head phones in the cab, they are really valuable to as it's a gift from my girlfriend. Can you help me recover the bag ?

Nayiri A.
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Customer did not leave a comment.

gray N.
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Proceduring not clear for returnig the truck by my self.

Jason R.
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I had to shovel out the truck when I got to the location. Please have the truck drive able when I arrive

mohamed ali B.
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Customer did not leave a comment.

Esther S.
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The location was not open when I got there at 10 am and I had to wait 24 minutes in the cold for someone to show up and open. Instead of apologizing for being late, the employee proceeded to swearing in French on the phone and being flustered. The pickup location itself was very unkempt and dirty. I picked this location for proximity to my house but in the future I will go to a stand alone haul

anne P.
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Customer did not leave a comment.

Elisabeth D.
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Customer did not leave a comment.

Pierre-Marc G.
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Customer did not leave a comment.

Yves G.
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Customer did not leave a comment.

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