Customer Reviews for John Fayard Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of John Fayard Self Storage LLC

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David B. on

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Great customer service amd very friendly people

Ray T. on

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Mary kept calling my daughter at work wanting to know when we were coming to get the truck. When she said we would be there nlt 530 she berated her stating she could have rented this truck 2 or 3x if she knew we were not coming until then. When I got there another lady helped me . I was given a form and told to go inspect the truck and bring the form back in. I came back in and told her the truck was filthy, her response was " yea it is our local truck do you want to cancel? " I took my key and went back to the truck but decided the inside of the windshield was so nasty I could not see out to drive. I went back in and asked for some windex and a towel to clean the windshield. The lady came out and wiped the windshield for me. She told me it is always filthy but they were down a person. When I returned the truck MAry went to inspect the truck. She had the nerve to inspect the windshield to make sure it was clean . I will never rent from them again and will tell all the same.

angela B. on

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Ok.. They need alittle more knowledge about paymenta that are accepted....i had to drive 20 miles homea ans gwt another card because the lady didnt know yall took paypal... 2bd of all i interrupted their lunch so they seemed. Mad the older lady even told me to go to a different location...she made me feel like my money waant good enough becauae thwir computer system waa slow i have been getting uhuala alot lately and this one has to be one of the worse one of the ladies told me that ahe hates uhual...then why do u offer servixe at ur location if u hate ur job dont make people feel like crap... I. Was alrwady having a bad day and she made it worse u dont know wat someone is going through and u make it worse...i work at customer service for the last 17 yr of my life and ahe doesnt have it... Then they rook dorever ro xheck in my truck that was beought to them over night ..they would though i stole it if i didnt call the 1800 number a few time.... If u need more about this horrible experience feel free to contact me...

Charles L. on

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Screwed us over on gas. We put more in than when we went out and they said no. That is a lie.

Valerie C. on

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Because I was on a deadline with those helping moving, I accepted a truck that had just been returned. I told them that I needed it ASAP, and would clean it myself. The women were very thorough in explaining the charges, and when I returned it without refilling, again due to time constraints on my part, they reminded me of how much it was going to cost me. But I just didn't have time to fill up. I would highly recommend this location.

Marci C. on

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Eric A. on

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Amijune C. on

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VEDRIANNE H. on

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Megan W. on

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The truck was faulty did not drive right had a hard time shifting. The truck itself was a mess and filthy. Customer service was horrible. Did self check in to avoid having to wait. Still waited with no other customers made me recheck in everything did 2 holds on my credit card. She called to ask me to bring the truck in early. When I check it notated issues I had with the truck and ask to speak to a uhual rep about it and for a discount for coming back early and she refused. So I did mobile check in. Was charged more than I was supposed to. Will not being using uhual again

DAVID J. on

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sharuthai R. on

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Truck was dirty and the checkin customer service was horrible and MS regional office Christal was very unprofessional. Worst experience ever with getting locked out of truck for over 3 hours and being only 2 minutes away from where i picked up and no one there was able to help and didn't even act concern and said had no spare key to just open door. What a business. Poor Customer Service and all the ladies in the location was rude and showed prejudice actions and have on recorder and pull there cameras. SEE FOR YOURSELF.

Charlene M. on

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Everything is great!!!

Sonja S. on

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Josh N. on

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Joyce H. on

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Maudie B. on

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Jason S. on

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Shareld N. on

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Tracy C. on

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Very friendly and helpful staff.

LYNN C. on

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Very nice ladies who waited on me...friendly and professional.

Brandi V. on

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Ed S. on

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John M. on

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Sandra D. on

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John Fayard Self Storage was absolutely wonderful. The process was smooth and fast. I wouldn't change a thing there. The only thing I didn't really like was the fueling process. It would be better for the customer if you had everyone fuel the truck up to full before they turned it in. I was given a mark of fill up to make sure the tank was I think 15/16th's full which is very hard to gauge. Of course I filled it up all the way which cost me extra. The process would be more fair to just have everyone fill up when finished. Thanks!

Amy K. on

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Frank F. on

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I had requested this location and didn't notice that when I picked up the U-Haul the drop off location had change. So I went to the location I had located on my request and found out I was at the wrong location. The ladies called the other location and ask if it was okay to drop off my truck at there location, the other location said it was okay. Very nice people to work with. Thank You

Ross L. on

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nothing the lady was awesome that took care of our needs

stacey O. on

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James R. on

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Jeff C. on

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