Overall experience was good.Conrad J.
Customer Reviews for Johnnyboys Express
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service.HARVEY W.
Scheduled the auto transport trailer on 22 June and notified on 29 June at 9:30PM that my trailer was unavailable. Was told the closest was 2 hrs West when my travel was going South. Called the location (Smith Wrecker Service, Pageland, SC) and confirmed the trailer was there and it was reserved for me. Drove 2 hrs to Pageland, SC and made numerous attempts to contact the site with no luck. Arrived and received a text that the trailer was not there. Contacted U-haul and was directed back 2 hrs East of this location to get a trailer. Arrived at almost 8:30 PM and no one was tracking picking up the trailer. The owner contacted U-Haul and was directed to let me take it. Set us back a complete day on a trip across the country. Then was told the trailer was to be returned back to SC after arriving in NM. Contacted U-Haul and after 1.5 hrs on the phone finally received approval to return to the original scheduled drop location in NM. Will NEVER rent anything from U-Haul again. I will go buy a car trailer or use Penske or Budget despite the cost before ever using U-Haul.Kevin S.