Customer Reviews for Johns Auto
(U-Haul Neighborhood Dealer)

141 reviews

255 E Pike St   Morrow, OH 45152

(513) 899-2415

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(513) 899-2415

255 E Pike St
Morrow, OH 45152

Services at this Location:

Location Hours

  • Mon-Fri: 8:30 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kenneth K. 
Rating:
5.0

Customer did not leave a comment.

Dawn F. 
Rating:
2.0

Customer did not leave a comment.

Timothy H. 
Rating:
5.0

Customer did not leave a comment.

TARA C. 
Rating:
5.0

Customer did not leave a comment.

CONNOR C. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Good people, good service and dependable. I would recommend.

michael F. 
Rating:
2.0

Location is far remote and its really shady. Store is closed on Saturday and no instructions on where to park.

PRAKASH P. 
Rating:
1.0

My pickup location was supposed to be Franklin, OH. I was sent 25 miles away to pick up the truck in Morrow, OH

Brian B. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

KATHIE S. 
Rating:
5.0

The gentleman who helped me was very professional and courteous. I was in and out in ten minutes.

Michael W. 
Rating:
4.0

The truck was like a sauna... we could feel heat on our legs and feet... the heat was off. We had to turn air on. But other than that, the truck ran great.

Theresa A. 
Rating:
4.0

I have not received a final invoice by email. Please send to kennethahay@yahoo.com or kkdeta@yahoo.com. Thank you

KENNETH H. 
Rating:
3.0

Customer did not leave a comment.

richard H. 
Rating:
5.0

Customer did not leave a comment.

Tracy S. 
Rating:
5.0

Customer did not leave a comment.

Christina N. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

crissi H. 
Rating:
5.0

Nothing Johns took care of all my needs, quick and easy.

Mike K. 
Rating:
5.0

Customer did not leave a comment.

Jason K. 
Rating:
5.0

I like doing business with small local businesses. This location went out of their way to take care of me !

Stephen J. 
Rating:
4.0

Customer did not leave a comment.

DAVE N. 
Rating:
2.0

Customer did not leave a comment.

Patrick J. 
Rating:
4.0

Customer did not leave a comment.

Roseann L. 
Rating:
5.0

Customer did not leave a comment.

Donna K. 
Rating:
5.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Customer did not leave a comment.

Troy T. 
Rating:
5.0

This location is outstanding! I booked the 20' truck online at another location with the $50 reservation guarantee. I was called at 4:30PM pn Thursday for my 9AM Saturday rental and was informed I needed to pick up at Johns auto which is out of the way adding about 20 miles round trip drive. I asked to speak to the manager but he was gone for the day and would call me Friday morning. He never called I had to call back at 3PM. The Cincy Uhaul manager was rude offered no compensation or for the extra miles or the $50 guarantee. no explanation of how this happened was offered, he was a complete A-hole and hung up on me. when arriving at Johns auto the gentleman offered to lower the rate and reduced my millage rate! to compensate for the inconvenience i was cause due to the main cincy office obvious screw up in scheduling. I question why this individual is still employed by U-hual corporate he lacks any customer service skills, with him being a manager i wonder how he treats his employees after how i was treated.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Lee D. 
Rating:
4.0

Customer did not leave a comment.

John L. 
Rating:
5.0

Customer did not leave a comment.

Mary C. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
3.0

I did not have my adapter or the electrical connection with me and the agent loaned me an adapter at no cost. It was appreciated

joseph B. 
Rating:
5.0

Very friendly and helpful!!

Jim D. 
Rating:
4.0

Customer did not leave a comment.

Ken U. 
Rating:
5.0

Josh made the process very smooth and easy!!

Mike S. 
Rating:
4.0

Customer did not leave a comment.

Erika L. 
Rating:
5.0

Customer did not leave a comment.

Doug H. 
Rating:
4.0

I had to have roadside assistance replace one badly corroded and out of balance wheel prior to even leaving on my trip. At least one of the other wheels was also way out of balance, and another wheel was mis-matched (different offset). The wheel imbalance has been a chronic issue on your trailers in my experience.

Raymond C. 
Rating:
5.0

Johns auto has some great people.

Joshua B. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

Donna C. 
Rating:
2.0

The gentlemen who was writing up the paperwork was rude and unfriendly.

Jason D. 
Rating:
5.0

Customer did not leave a comment.

Christian Arata A. 
Rating:
5.0

Customer did not leave a comment.

Jay B. 
Rating:
5.0

Great service.this is also an auto repair shop. John answered all our questions,even question we had about our car while we were there. very knowledgeable !!

KEN M. 
Rating:
5.0

We had an awesome experience on the loading end and the receiving end. Could not complain about anything.

David T. 
Rating:
4.0

Customer did not leave a comment.

jerome L. 
Rating:
2.0

The manager was busy doing multiple things at the same time. He asked me to run and grab the mileage off the truck. The service was quick but just seemed unorganized.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

JIM S. 
Rating:
5.0

Josh met me on a Saturday after hours to set up the pick up and even backed it out of a tight spot. 10 ft van was clean and responsive.

tom Y. 
Rating:
5.0

No improvement needed. Agents at three different locations assisted us with getting the right truck on short notice. Well done!

ERIC S. 
Rating:
5.0

Original email had me picking up truck at different location/city. The person at the location was of no help. Just kept telling me no I was wrong and he had to 15 foot trucks. No attempt on his part was offered. Not a great representative of your company

Edward S. 
Rating:
5.0

Customer did not leave a comment.

Dennis G. 
Rating:
1.0

I felt like the truck was going to break down at any moment definitely did not feel safe

JESSICA S. 
Rating:
5.0

Customer did not leave a comment.

Debra G. 
Rating:
5.0

Customer did not leave a comment.

chris H. 
Rating:
5.0

Customer did not leave a comment.

Samuel F. 
Rating:
4.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

We had just finished moving and we were a day ahead of schedule. We were worried of the location and times so we called and the person who answered was very kind and explained where the drop box was. Easy to get in and out with the uhaul. I definitely recommend the location !

Jacob O. 
Rating:
5.0

Customer did not leave a comment.

timothy M. 
Rating:
5.0

Very helpful on short notice.

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

Britt G. 
Rating:
1.0

When I booked I was told I would be picking up in blanchester the cit was morrow as I arrived they were not ready it took around 20 min to get the uhaul. Also I returned the unit early and with more fuel than expected also didn't use nearly the mileage and was charged almost the same as I was quoted. Then I git an email saying I never returned the unit and uhaul has to call come to find out they never checked the unit in. Thankfully I am familiar with vehicles and was able to swap the driver and passenger wiper blades or I would have never made it. This entire deal put me behind schedule and cost me extra money.

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Joseph W. 
Rating:
5.0

Really really appreciate John It was very nice working with him!!!

Ray B. 
Rating:
5.0

Great Customer service.good bunch of guys.very friendly.they go out of there way to accommodate.

daryl H. 
Rating:
5.0

Customer did not leave a comment.

Tom H. 
Rating:
5.0

Wonderful service. Van was ready to go. Clean and road well.

MELANIE O. 
Rating:
5.0

Nice van.. did not like that we drove 100 less Miles Than estimated yet the cost was the estimated price.

mary H. 
Rating:
5.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

Blaine H. 
Rating:
5.0

My truck, pulling a U-HAUL trailer, broke down on a major interstate. A local dealer was quick to the scene to pull the trailer, no charge, to a secure location while my truck was repaired. Excellent roadside assistance!!

Barry R. 
Rating:
4.0

The tru k was low on oil and had a miss in the engine

Kathy R. 
Rating:
5.0

Customer did not leave a comment.

stephen A. 
Rating:
5.0

They accepted the trailer, gave me paperwork and wish me the best. Great service.

andy M. 
Rating:
4.0

Customer did not leave a comment.

Paul B. 
Rating:
4.0

Customer did not leave a comment.

Aaron B. 
Rating:
5.0

The person that helped me was very helpful and worked through the process quickly. Great to work with.

John R. 
Rating:
5.0

Customer did not leave a comment.

Dawn M. 
Rating:
2.0

Not friendly at all, didn't make eye contact until it was time to sign papers. Didn't run return paperwork until after i received a call from truck recovery department. Not good!

RObert T. 
Rating:
5.0

I had no beef with this location but I did with the process. I had to bird dog the truck assignment and if I had not, I am pretty sure I would not have a truck. For instance, while finalizing my paperwork, another gentleman came in wanting to rent my truck. Apparently, they had already been sent to two other locations because their rental was not returned.

Melissa R. 
Rating:
5.0

Great professional

Howard H. 
Rating:
1.0

We were charged more than double what I was quoted online. When we came back to drop it off, we were under our projected miles, filled the tank to where it was supposed to be, dropped it off way before the scheduled time, and we were STILL charged $19 MORE when we arrived! It ended up being 3 times more than the original quote by the time we were done! I drove a Uhaul from NM to Ohio, and didn't pay that much. I'll never use your company again because of this!

Leslie G. 
Rating:
5.0

I Was treated with respect answered all my questions the equipment was in great shape which made the move very easy

Bob C. 
Rating:
5.0

Dropped off after hours then called the number to confirm with the dealer- smooth process would do again.

james B. 
Rating:
1.0

Stop letting that place get your trucks

DAKOTA H. 
Rating:
5.0

I'm impressed with the design of Uhaul trucks. They are so much easier to drive than years ago when I first rented one

nancy W. 
Rating:
5.0

Customer did not leave a comment.

Ryan D. 
Rating:
3.0

Customer did not leave a comment.

Thomas M. 
Rating:
1.0

Extremely rude and violent. Should loose his job. Even left me voicemails that are very rude cursing me out.

Zach B. 
Rating:
5.0

Customer did not leave a comment.

TANYA F. 
Rating:
5.0

Customer did not leave a comment.

SMITH T. 
Rating:
5.0

John was wonderful!! Very snowy, frigid day for our move but John had the truck heating up for us when we arrived so after checking in and signing a couple of papers we were off in a warm vehicle. Equipment was great and dropping it back off once we were done was super easy. Would definately recommend this location to my friends and family.

Amanda M. 
Rating:
5.0

THIS WAS VERY LAST MINUTE AND JOHN WAS VERY HELPFUL

dawnmarie M. 
Rating:
4.0

Customer did not leave a comment.

Lester B. 
Rating:
5.0

Plenty of room for returning the large vehicle

Ronald L. 
Rating:
5.0

Customer did not leave a comment.

Siobhan H. 
No reviews have been submitted for this location.

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