Customer Reviews for Johnsons Hardware
(U-Haul Neighborhood Dealer)

1,050 reviews

1250 N Leverett   Fayetteville, AR 72703

(479) 439-1745

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 11 am - 4:30 pm

Services at this Location:

Contact Us

(479) 439-1745

1250 N Leverett
Fayetteville, AR 72703

Services at this Location:

Location Hours

  • Mon-Fri: 7:30 am - 7 pm
  • Sat: 8 am - 4:30 pm
  • Sun: 11 am - 4:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

I had to waste my gas trying to return my trailer to 6 different location after driving 1100 miles. One man was extremely rude at compass in Orlando and could take the trailer but had not cash to return my deposit. His wife said they could do it then he said no and wouldn't even help me hook it back up to take to another location. It was incredible frustrating. I'll go with budget next time.

AMANDA D. 
Rating:
1.0

they charged me twice when I asked they said the first charge was like a deposit and it will be reverted but it wasn't !!

CLAUDIA A. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL S. 
Rating:
1.0

We reserved a truck and trailer well in advance. A couple days prior, we received a phone call to pick up at a different location between 4:00-4:30. We arrived a little after 4:00 and stood in line one hour to find out our truck was rented to someone else who walked in without a reservation. At least she was honest. After several phone calls and minutes, we were told to drive to a town 45 minutes away, pick up the truck, then drive back to this location to pick up the trailer. We arrive in Centerton and the guy argued that we weren't in the correct place even though we were at the exact address given by the other location. He then refuses to give us the truck. We call 1.800.gouhaul and that took the whole time spent driving back to this location. At this point we explain to the Springdale location that we didn't get a truck in Centerton. She starts calling around mentioning she can get a truck the next day, or Sunday. No. Keep in mind, we've now missed our daughter's moving away dinner (why we need the truck). Eventually, a truck is found in Fayetteville. We are sent to a sketchy part of town, have to look through all the trucks alone in the dark until we find the right one. Assumed the lockbox that was mentioned was on the truck. No. Did find the lockbox on the building. Now we get into the truck. Filthy with food in the floor and the gas tank isn't full. We get on the phone with ‘traffic' and they offer to give us the $50 reservation fee back. Well duh, we definitely didn't get our reserved truck. But what about the 3.5 hours we just wasted? What about the going away dinner for my daughter that we missed? What about the round trip to Centerton on my own gas where we we still had no truck? Well, the person on the phone from ‘traffic' said she's just the note taker and that management would call within 48 hours to come to an agreement on charges. It's been nearly 72 hours now and we've heard nothing.

RUSSELL C. 
Rating:
5.0

This is my favorite UHaul place.

SUSAN M. 
Rating:
1.0

Went to the location where we ordered the equipment online. It was closed, called the Uhaul help line and they sent us to a second location. They did not have what we needed. Went to a third location and picked up. Spent 2 hours on something that should have taken 15 minutes. The first location was minutes from my house.

BARRON S. 
Rating:
2.0

It doesn't look like your typical u-haul location.

MARK V. 
Rating:
5.0

Nothing! Great service

LISA O. 
Rating:
5.0

Everything was great

JARROD A. 
Rating:
5.0

Customer did not leave a comment.

KAYDEN W. 
Rating:
5.0

Customer did not leave a comment.

KELLY K. 
Rating:
1.0

Customer did not leave a comment.

Jamie D. 
Rating:
5.0

Customer did not leave a comment.

Andrea R. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
1.0

Make sure the uhaul has gas in it when a customer picks it up. And don't charge $200 more dollars than the quoted price! I feel robbed.

Wayne B. 
Rating:
5.0

Buy back unused boxes

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

KEVIN C. 
Rating:
5.0

Customer did not leave a comment.

Loomis A. 
Rating:
5.0

Easy drop off location.

JILL S. 
Rating:
5.0

They were super!

ROY P. 
Rating:
4.0

Customer did not leave a comment.

JASON D. 
Rating:
4.0

This place did not open until 11 AM and then I stood in line to get waited on. I should not have to pay for an extra day. It was returned as soon as the place opened, they were just real busy.

Paula P. 
Rating:
5.0

Customer did not leave a comment.

EDDIE S. 
Rating:
5.0

Customer did not leave a comment.

ANTON S. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
3.0

Steals your money 💲

MELISSA W. 
Rating:
5.0

Customer did not leave a comment.

DARRELL H. 
Rating:
3.0

Customer did not leave a comment.

RICHARD K. 
Rating:
3.0

It would be nice if I could get the equipment I requested and reserved. I feel like if I was able to reserve the truck and trailer, then It should be available. If it is not available, it should not let me reserve it.

Quintelle S. 
Rating:
5.0

Customer did not leave a comment.

Scott W. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN F. 
Rating:
4.0

Customer did not leave a comment.

MAURICE L. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY S. 
Rating:
4.0

The vehicle smelled like smoke and had ashes in it. The location forgot my utility dolly, appliance dolly and blankets. I had to go back and get them. Also, the truck had almost no gas in it. It looked like an eighth of a tank but less than 5 miles from the location the gas light came on and I had to stop for gas.

Myles T. 
Rating:
5.0

I apologize for not knowing his name, but the man who helped us was wonderful and very helpful! If I need a U-haul again, I'd definitely use this location again!

Bryan H. 
Rating:
5.0

Customer did not leave a comment.

LARRY H. 
Rating:
4.0

Customer did not leave a comment.

Bradley F. 
Rating:
5.0

All was fine with location, service and equipment.

JERRY L. 
Rating:
5.0

Great service!!

NEILL H. 
Rating:
5.0

Customer did not leave a comment.

kelly D. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

THEODORE F. 
Rating:
5.0

Customer did not leave a comment.

EMILIANO G. 
Rating:
5.0

Customer did not leave a comment.

J A. 
Rating:
5.0

Customer did not leave a comment.

ELINETTE S. 
Rating:
5.0

The customer service from moment speaking on the phone to dropping off equipment was impeccable and I would give the 10 out of 5 stars

JENNIFER R. 
Rating:
5.0

On line pick up verbiage was way to much unless you didn't expect customers to read it

Robert M. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

JENNA C. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE G. 
Rating:
5.0

Customer did not leave a comment.

THEODORE F. 
Rating:
5.0

Customer did not leave a comment.

SANJUANITA L. 
Rating:
4.0

Customer did not leave a comment.

Tracie S. 
Rating:
5.0

Customer did not leave a comment.

CRISTIAN F. 
Rating:
5.0

Customer did not leave a comment.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

KAREN S. 
Rating:
1.0

I reserved my truck with no contact, but that did not happen I had to go in and they could not find the truck keys, 25 minutes later, they found the keys. It is now 2:55 and my appointment to pick up was 2:30. I now have my truck but will be late picking up Dryer. When I returned it at 4:25, which was 1 hour and thirty minutes but I was charged two full hours and nothing was said about them adjusting the time or an apology for my inconvenience. From now on I will have to go to another location and I am sure even with this review they still will not care.

Tracy H. 
Rating:
5.0

Everyone was kind and friendly. I wish we had more pick up trucks.

Virginia L. 
Rating:
5.0

Customer did not leave a comment.

J A. 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY P. 
Rating:
5.0

Customer did not leave a comment.

Joe M. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Customer did not leave a comment.

Josiah R. 
Rating:
4.0

Customer did not leave a comment.

Sharon R. 
Rating:
5.0

Customer service was incredible, we went back to purchase a toolbox and were able to meet the owner who helped us find what we needed, the young man at the checkout counter was also very nice and professional. The big bonus was meeting and playing with the 2 beautiful golden retrievers!

ZDENKA B. 
Rating:
4.0

I think that it's quite unfair that the citizen's money used to cover surcharges and rental itself takes up to 3 days to be redirected to owners account after full transaction has been completed. It didn't take up to 2 or 3 days for the funds to go POOF when it's pushed through the system on their benefit.

MandolIn H. 
Rating:
5.0

Professional, easy and relaxed environment. Item was ready when I arrived.

James W. 
Rating:
1.0

I was double charged for the rental and the business tried to contest the mistake they made. They would not refund the amount they erroneously charged me. I had to wait for a very long time to talk with a Uhaul representative to rectify the problem. Not the experience I have the time nor the inclination to repeat.

JUSTIN L. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER M. 
Rating:
5.0

Customer did not leave a comment.

JANIS-MARIE H. 
Rating:
5.0

Customer did not leave a comment.

LADONNA T. 
Rating:
5.0

Nothing. Everything as smooth and perfect and two guys that work there were extremely helpful! They deserve a raise!

ERIK V. 
Rating:
5.0

Employees were very knowledgeable and friendly.

Allen S. 
Rating:
5.0

Inside was clean. But on the outside the front had alot of bugs. But it wasn't really a big deal. Kind of expected when it comes to vehicles in general. Overall I was very pleased

GREGORY O. 
Rating:
5.0

Customer did not leave a comment.

Rena W. 
Rating:
5.0

Customer did not leave a comment.

JENNA C. 
Rating:
5.0

Customer did not leave a comment.

mojtaba A. 
Rating:
5.0

Great staff and very efficient.

Nanette G. 
Rating:
4.0

Salesperson was very helpful and friendly.

CASSANDRA B. 
Rating:
5.0

AMAZING CUSTOMER SERVICE!! Will definitely be back!

Leslie M. 
Rating:
4.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Friendly and helpful people

Alan B. 
Rating:
2.0

First of all, the wrong amount of gas was marked on my sheet, I mentioned that to which I was told sorry just bring it back with the same amount it has in it now, someone had smoked in h to s truck so it stunk, the tire pressure was low 25 pounds on the truck and I was told just put some air in it when you get where you're going. I rented a dolly that I didn't get. Was told the truck rent was $19.95, but was charged $63.95, then had a charge of $181, on my account on Monday and a $254 charge from uhaul as well. Called the store it was rented and was given a number to Uhaul. I have called every single day and been on the phone over an hour with no answer. So I was WAY OVERCHARGED FOR A TRUCK I HAD FOR 1 hour!!!! And can't get anyone to make anything right! I'm pissed and will be getting my money back one way or another.

Rhonda H. 
Rating:
5.0

Customer did not leave a comment.

Linda G. 
Rating:
5.0

Customer did not leave a comment.

DAVID T. 
Rating:
2.0

Customer did not leave a comment.

KRIPA N. 
Rating:
5.0

very helpful and friendly

Amy C. 
Rating:
5.0

Staff was great!

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Amillia O. 
Rating:
5.0

Very fast pick up and drop off!

MELISSA K. 
Rating:
3.0

Customer did not leave a comment.

Christopher L. 
Rating:
5.0

Excellent Service. Would receommend to anyone!

DONALD T. 
Rating:
4.0

The tow trailer was misaligned and did not allow me to pick up on first date. The did they correct thing and wouldn't send it out with me until they corrected it. Once I picked it up on my travel day they attached the car to it. Upon arrival in KY the strap on the front right tire was completely off and held on by the opposite side which was showing some stress due to increased demand on ig to hold vehicle.

Christopher H. 
Rating:
5.0

Customer did not leave a comment.

MADISON C. 
Rating:
5.0

Great customer service!

BERNARD Q. 
Rating:
2.0

Customer did not leave a comment.

Daniel V. 
Rating:
5.0

Customer did not leave a comment.

Amy R. 
Rating:
5.0

Customer did not leave a comment.

MARK J. 
Rating:
3.0

The gear box in the truck feels like it is about to go out

BURL W. 
No reviews have been submitted for this location.

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