Customer Reviews for Johnsons Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Johnsons Hardware

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Devin G.
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Customer did not leave a comment.

Andrew P.
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Get more trucks

Robert S.
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MARIA W.
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Jacob L.
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mark W.
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Air conditioning didn't work on a 90° day Truck also drove horribly needs suspension work

Debra S.
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We got 6x12 enclosed trailer. Booking was a bit sticky as I was not told the differences between 1way or RT useage during the first inquiry call. Booking was make with mistake in price which I caught and recalled. VERY pleasant gal fixed it. Wasn't told we needed a jack if we were unhooking it. I'd even asked on both calls if there was any info I needed to be aware of. If I'd been doing the job alone, it would have been impossible for me to disconnect. Please tell people. I swept the trailer of light debris, otherwise it was clean. Pleasant guy checking us out, quick service, easy return. Would use this location again.

Colleen Q.
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Daniel T.
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Anthony M.
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James V.
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Best experience I've had with UHaul.

John L.
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Exceptional and courteous service

Sean F.
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Although we received our money back for the blankets we ordered, it was really frustrating that they were not available.

Jerry W.
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Na

Earl H.
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Nothing,, everything was excellent.

Earl H.
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Nothing, everything was excellent.

Karen R.
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Nicholas R.
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More units for selection.

Mike S.
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Elizabeth N.
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8 made my reservation in Saint Cloud, MN, and no one told me I might not be able to pick it up there. In the future, to better serve your customers, make their reservation at the location they request their reservation rather than making them drive 40 miles when there are trucks literally in the original location being refused to rent out for no reason. The issue with the reservation isn't the fault of the Zimmerman location, this is the fault of Uhaul corporate. However, the Zimmerman location told me I could pick up any time before 7pm, I got there before 6 pm, and they tried to turn me away because none of the employees could work the uhaul system. They brought in a manager from home to get me going after I told them I had confirmed the reservation twice over the phone, and I was moving 750 miles the next day, and I am 6 months pregnant. I should not have had to beg to be served. Once the manager arrived, everything went smoothly.

Natasha W.
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Steve T.
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Even though I was told to use mobile return for the vehicle they checked the vehicle in and there were no issues at all.

Charles W.
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Lisa E.
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Truck was dirty inside not wiped down or clean With current virus situation these should be very clean before someone else rents it. But ran great no issues mechanical wise

Jerry B.
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Nothing, everything went perfect!

Marcus H.
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Evan H.
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Hannah F.
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Ronald C.
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No improvements needed

SCOTT W.
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William T.
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Randal N.
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Roxanne V.
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Kent N.
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Everything went smoothly. The staff here has things figured out.

Dennis R.
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artem M.
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Thank you!

Una C.
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Kent N.
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The staff at Johnson's Hardware are very friendly and helpful. I frequent this store for many of my household needs.

Anthony L.
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Dominic Y.
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Great people!

Matthew B.
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The website was messed up so I couldn't return the truck after hours, I had to go in the next morning to do it. That needs improvement.

Craig R.
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The straps on the auto transport were in rough shape.

Paul B.
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Kim A.
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Pete R.
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Great

William T.
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carol A.
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Robert T.
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James D.
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david P.
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They were super friendly, even borrowed the light adaptor to me. Great customer service

william T.
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Benjamin N.
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Charles W.
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Scott S.
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The cup holder was all sticky, from a previous spill, otherwise truck was clean.

Mike G.
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Excellent Customer Service and Attention

Caroline and De J.
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Customer did not leave a comment.

Mike G.
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steve H.
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Dan A.
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I had what I needed, They knew what they were doing. He hooked me up and I was on my way!

Charles D.
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I had to drive an extra hour to get the uhaul but was compensated the extra mileage. The issue was that when I got there I couldn't use the app because the appointment had expired becaise of the extra drive time.

Larry K.
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Robert H.
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Some items were wet when we unloaded.

Ilya S.
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Lani P.
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I was supposed to drop off in Princeton on Saturday. Their hours were posted as 8-12 so I got there at 10:30 and they were closed. Please post the correct hours if you are not going to be there at that time.

tammie E.
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Kevin S.
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Problems starting truck.

john K.
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Richard H.
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In and out was very efficient, without a lot of paperwork. We were greeted immediately upon return of the trailer and drop off was literally a couple of minutes.

Wayne T.
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Service was great and staff was very friendly. Will do service with them again! Uhaul truck rental was a life saver for our move.

Stacey M.
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It is unfortunate that you have to go through hoops to pic the location for both pick up and drop off. Unfortunately, I. was ecpected to drive over 20 miles to get truck when my local hardware store was only 6 miles away. Lucklily they did a great job of helping me.

bonnie Q.
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I think we were over charged for the truck I think it should of been 39.95 plus miliage

travis B.
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You should have the trucks filled with gas instead of using fractions to fill up to. Its a waste of time trying to get exactly the amount. That's one reason I probably won't rent again. It's cheaper to rent a box truck from hertz or enterprise than your truck. Had I known that beforehand I would have went with them. I should have saved 75$ minimum

William C.
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Very helpful. Help me solve lighting issues, which turned out to be my truck. Very patient, thank you.

Dan B.
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Customer did not leave a comment.

Jacob B.
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dan B.
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The staff at Johnson's Hardware are very friendly and helpful. They made renting and returning the truck very easy. Thank you.

Kurt B.
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Very nice experience based on employee service.

John O.
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Kevin Johnson always goes above and beyond to assist. My lights were not working on the trailer so he got a tester and helped me change out fuses to get everything working properly. Thank you Kevin.

David S.
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Considerable driving distance from my home to pick up trailer. Several U Haul dealers much closer than this one.but didn't have the size trailer I secured.

jeffrey B.
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Jodi N.
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Amazing!!!!

brian M.
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Leslie V.
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Paul E.
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Joe was very helpful in making the reservation and helping to hitch/unhitched the trailer to/from my truck.

Timothy D.
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I didn't know they would help with unhooking the trailer, it took me a bit of time to do myself.

eric O.
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Dennis L.
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WILLARD S.
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Bradley S.
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Vicky A.
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Friendly!!!!!!

Heather H.
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RUTH C.
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MARK W.
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Glad my reservation was honored, there were others wanting it.

DAVID D.
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Nothing, wyatt, in Zimmerman was wonderful. Accommodating and conned for our experience. Loved working with him.

Brian O.
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Brad A.
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Erik H.
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Gentlemen that helped us was extremely friendly and hands on.

Mark M.
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Thanks much!

Terese K.
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Robert H.
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Nice family store with great employees!

No reviews have been submitted for this location.

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