Customer did not leave a comment.SLOANE S.
Jordan Repair Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Stevie Z.
The hooks on the safety and brake chains need to be more open to enable hooking onto a 1/2â€ bar.Conrad G.
Old strip club. Like that it is close to home. Not sure why I drove by it on the way to pick up a dolly when there were two at this location, make it three after I dropped the one I used off. Need better asset tracking and put the customer in contact with units that are close byDaniel J.
Despite COVID protocols the agent was able to get me checked in and provide access to the tow dolly on a day when the store was not open. I couldn't ask for better and more intelligently applied service.Rich J.
This agent was good. Your corporate and dealer to dealer communications are terrible. I went too Prepper Joes here in Hayward first. He reserved a trailer for me for four days ahead indicating one in his lot. The day of pick up I got a call from the Trego dealer (by accident because she only calls to tell people the gps location is off) telling me I needed to pick it up there. That's over 20 miles farther away than Prepper Joes. He could have called or you could have emailed me much earlier about the changed pick up point. It's almost a 40 mile round trip and made me late for my drop off appointment for the trailer's contents. I will look much harder for a competitor next time I rent a trailer.Rich J.
Was very unhappy that we were charged for fuel ( when we returned with the proper amount ) and a cleaning fee for what i'm not sure as there was no explanation nor a response to my email inquiring about it.Elaine Z.
Customer did not leave a comment.DAVE P.
Customer did not leave a comment.Steven H.
Customer did not leave a comment.mike C.
Great customer service. They completed the rental even though they were supposed to be closed. Thank you.William H.
Customer did not leave a comment.MICHELE S.
I ordered a ramp trailer and a truck, from Prepper Joe's in Hayward, WI. We had a lot of loading to do from 2 different storage units plus some other errands to do while up in Hayward. Found out the day before we drove 600 miles that I was getting the truck from Jordan's and the trailer from Prepper Joe's. On top of that we had over 20 miles difference between the 2 places. We tried 3 times to call customer service for help, and had long wait times. Jordan's was closed so pretty much on our own until we were able to get a hold of customer service. It took us almost an hour to finally get the truck, then had to drive back to Hayward to get the trailer. So not happy with the extra running around on an already tight schedule. Truck doors did not seem to close tight so kept locked as I had my granddaughter in the front seat. I reported at drop off.Sandra H.
Customer did not leave a comment.Ronald D.
Customer did not leave a comment.Richard S.
Customer did not leave a comment.HEATHER H.
Just wanted to say Michelle was very helpful and made things run a lot smootherRyan P.
The inside needed to be clean better, both the trailer and cab. Other than that it was easy to drive.Amanda M.
Customer did not leave a comment.Jinger G.
Jordan Repair Service was excellent. They were friendly and efficient. I would gladly use them again the future.Michael S.
Will use them again!! Came in on there day off to make this happen for us Thanks again BruceBRUCE J.
Customer did not leave a comment.Crystal S.
Customer did not leave a comment.David K.
Our only issue was trying to do the remote check-in...couldn't switch drivers on the fly and couldn't complete the process remotely. We did get everything straightened out at the Duluth, MN site.Jonna M.
Customer did not leave a comment.Jeffrey G.
This comment has nothing to do with the uhaul place I went too. It has to do with the 1-800 number. First of all we have done business with you guys for awhile. And this is the third time that this has happened my husband called in made a reservation for 8 this morning. When he asked where the location was, the customer service person said I don't know I don't live out in Hayward. But the worse part of it all is when I went to put up the car trailer. You did not have my husband's information not even a reservation.I think it is only right that you give us a credit on our car. It took over an hour to get everything straightened out. And it was your fault not the place where we picked the trailer up. Please take care of this as soon as possible. And the last time we rented from you we picked up at Pepper Joe's and you had the wrong trailer. You never done that properly but made sure you got your money. So I think it is only fair to do something about this as well. Please feel free to contact me at 715-558-4113 or via email.Roseann C.