Vendor was sexist, wouldn't answer my questions for transfer of reservations and payment. Took multiple people in front of my on checkout line. I was unable to check in due to transfer and he kept repeatedly telling me to check in online which I was unethical to horrible experience I would never go there again or recommend anyoneKimberly M.
Customer Reviews for Joywill LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JESSYE B.
Mixed information about add ons available, truck poorly maintained, several waning lights on, wind leak noise very loud, overall very poor vehicle.STEPHEN K.
Customer did not leave a comment.TIFFANY P.
Joy has handled all of my requests in renting many times from her. She is a true team player and U Haul should be proud of her service!ROCCO G.
Dont over charge peopleGARDENIA R.
SCAM!!!! The woman behind the counter did not know what she was doing. She would not tell me the charges, very basic 4 hour rental, less than 25 miles driven, returned with more gas than we left with and a hand truck. She told me I would receive a receipt in 25 minutes by Email. I never got one. I was over charged. I called the business to ask what the charges are for a screening recording answers. I left my name, my call was never taken. I tried repeatedly, never got thru. I HAVE BEEN RIPPED OFF. SCAM..... STAY AWAYRonald Z.
When I went to get my truck the lady in the gas station was not wearing a mask and told me to tell my gf to leave the building, then when I went to get my truck there was a van in front of it and the lady made me move the van to get my truck. And when I returned the truck the man who took my keys was also not wearing a mask. This is the first and last time I will be renting a truck from uhaulRICARDO L.
You need larger modern vans like a Sprinter. The old style have limited capacity.CYRIL H.
Social distancing and mask wearing not enforced, small office with no ventilation made me very nervous even though I was wearing a mask, a customer came in without a mask, and nothing was said by the owners to have him mask-up or step outside. The truck I rented had a broken passenger-side armrest and door latch, making it difficult to close the door without slamming it. I do not recommend this business, and will not use them again.Fred R.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Timothy L.
I clearly requested to drop off the truck in 20273 Fl-7, Boca Raton Fl 33498 and somebody changed it to Delray. This caused me a delay of 30 mins plus refill the tank. Also originally I was going to pay $127 and then it changed to $152. Not sure why the change and when I tried to call nobody was available. Very disappointing.Jorge G.
Fantastic service. Rental was hassle free. Returning the vehicle was even quicker.Francisco T.
Quick service and nice.ALLEN C.
Customer did not leave a comment.george M.
The staff was excellent everything was ready when I arrived. The only hold up was how difficult the mobile app pick up was. Really need to make it easier on customers. Next time won't use the mobile pickup. Will be using this location again.Tonya F.
Customer did not leave a comment.BONNIEE B.
my charge was double charge. when i called to set up reservations my card was charge. What the hell.Chelle G.
Overall a good experience. A little difficulty checking in due to some technical issues but overall a good experience. I would recommend this location.Allen C.
This place is a disgrace. I made a reservation # 21144455 for a 4 hour rental 730 -1130 for Nov 30, 2020. I picked up the vehicle at 804 pm and returned it a 1126 pm the same day. This place fraudulently backed up my pickup time on my receipt to 704 pm instead of 804pm. My drop off was also listed as 616 am the next day instead of 1126 pm the same night as pickup. I was charged 2 days for 4 hour rental. The clerk was very rude. I spoke to the manager Joyce Rodriguez who said she had customers and would call me back which she never did. I called again and they have a Smart Block on their business phone and no one picked up. I am disputing this charge. The reservation also stated 34.95 due at pickup but they billed my credit card $99.00 at pickup. Real desperate scammers. I am going to report this place if this is not resolved satisfactorily.Laurel W.
This has been the worst u-haul rental i have ever experienced. I was overcharged for multiple items. The first was safe move, i declined coverage but was charged 28 dollars. I had a problem with the lift gate, after we filled the truck the door was stuck in a locked position. When i called joywill i was told that this has happend in the past. That would of been nice to know before using the truck. I was also charged for a dolly i didn't even use. It was held in the front of the truck with a single rusty screw and a broken zip-tie. The wrecker service came out in about an hour and was able to repair the stuck door. Uhaul was accomodating and allowed me the lost time for the stuck door. When i read my contract online joywill charged me for 2 days when i was granted the extra time. I was however able to contact customer service and was helped by a friendly customer service rep and she helped me straighten out the extra charges. This place couldn't even print out a contract or advise you on what they would be charging you, save yourself time and money by avoiding this locationMichael S.
Customer did not leave a comment.STEVEN S.
Charged me extra on gas when we clearly put gas in and they said they would return $21.Nancy L.
Customer did not leave a comment.STEVEN S.
The vehicle was excellent, very clean and well maintained. However we received neither the dolly nor the pads. It was however all in all a very good experience.harry F.
JOYCE WAS THE ANGEL THAT I NEEDED. She was very compassionate and I am MOST APPRECIATIVE!!! Sincerely, Trishpatricia C.
This is the second time I have rented from this location. Each time I have been charged a "cleaning fee" when the vehicle was returned. The first time this occurred, the vehicle that was returned was pristine. On my challenge, the cleaning fee was removed. THIS time, there were trace amounts of light colored sand on the inside, and the vehicle was not washed. No worries, as I only needed to move two couches from one location to another. After the return, however, I again received a "cleaning fee", and when I called the location was told that the sand was from me. The vendor location falsely insisted that they had used a blower to blow out the interior of the van -- simply a lie. I WILL NEVER RENT FROM THIS LOCATION AGAIN AND WOULD STRONGLY URGE YOU TO AVOID RENTING FROM THIS PARTICULAR VENDOR.RAUL G.
Everything was good until I got a charge for 5 dollars of dolly and 5 dollars of blanket I never asked for it and I never used anyone it the guy asked me if I needed it and I specifically told him multiple times that NO I have my own and that all I need is the uhaul that I'm renting I don't need nothing else and it is not acceptable that I'm getting these extra charges not acceptableVictor H.
Have the person providing the keys to the vehicle let the recipient know they will be getting an email to verify the condition of the vehicle. I didn't see the email until several hours after picking up the van and the link was no longer active.Andrew B.
The representative inside was not very friendly. When I finally got the truck, the cargo bay had not been swept. I was also charged for safe move which I declined at the time of making the reservation.David Z.
Customer did not leave a comment.Ceaser L.
Worst service I ever experienced. Charged for things I did not use and overcharged for gas. When I called to dispute, owner was extremely rude and just talked over me. I would NEVER use this location and maybe even uhaul ever again.Marc M.
Customer did not leave a comment.Saint armand J.
Customer did not leave a comment.Anuj S.
Excellent customer service.joyce R.
You have an unauthorized charge to my account. I caught one after receiving invoice, I called Corporate and now you've taken more out than you should have. I gave you a 2nd chance by using you again. A few months ago there were roaches in the truck, I complained and did not give you a bad review. Now, you've stolen from me a second time on 1 invoice, after I complained about the same invoice. THIS IS UNACCEPTABLE and I WILL TELL OTHERS NOT TO USE THIS LOCATION. NOW, FIX THIS!!!!!! I want my money back in my account NOW!Bernadette K.
Customer did not leave a comment.Monte K.
Customer did not leave a comment.Ernesto R.
The equipment was fine. The customer service was terrible. I rented a truck with a utility dolly as I was moving my daughter out of her apartment and into another apartment. Both apartments were on the third floor without elevators so I needed a larger dolly as I had a smaller dolly personally. Drove down from Melbourne to Delray Beach and when I picked up the truck I was informed they do not rent out utility dollies The individual asked if I wanted a smaller dolly. I explain to her that I had my own dolly in Melbourneï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ and that I did not have a choice as I needed a dolly I did not feel like I should have to pay for the smaller dolly. The individual was very dismissive and basically said either pay for the dolly or you're not getting one. Customer service was horrible.ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼ï¿¼Brian M.
Customer did not leave a comment.Lyric B.
Customer did not leave a comment.Julio D.
Hard to find. Didn't think it would be at a gas station bc was looking for the nameolivia S.
I wouldn't recommend this location to anyone. Very unprofessional and rude, the attendant wasn't even wearing a mask.shane B.
Excessive charge. Been asking for a refund for weeks and they still are charging me. Call me management 2157561394Samantha D.
The service was great! They made it convenient to pick up the truck and when the move went a little longer than expected, it was not an issue. We were also not charged extra. Thank you!patrick H.
Customer did not leave a comment.Denise B.
Salesperson did not come out to see initial gas gauge. When I returned the truck was grossly overcharged. When I called to dispute the charges she said first charge was deleted when it was not. I had to call the toll free number for UHaul yo correct. Will never rent here again. Dishonest . Will rip you offGregory C.
Customer did not leave a comment.Linda M.
lazy never looked to check my mileage on the truck of for any damage nothing !! i got charged for additional 112 miles that i did not doJUAN M.
One person mini-mart, gas station and u-haul location. Fine for a small town or isolated location but not for a major metropolitan area with U-haul businesses every couple miles. No extra quilts (your high profit margin product) no document printing available at this location. If I had not had a smart phone I would not been able to able to pick-up the truck.Mark P.
William was fantastic so helpful and kind will always recommend just because of himRachel F.
I brought home roaches from your van... I'm torn as to how to rate. There's no way for you to know there were roaches, if the prvious user infected the vehicle. However, I did not have roaches at my previous home nor were there roaches where I moved to. I moved in 2 weeks ago without my things, to check things out. I never saw a bug, the house is spotless...no issues. The night I unloaded the van, roaches appeared. I actually captured two, on napkins, to show your facility. When I turned in van the next morning, I shared what happened and the attendant refused to look at the critters. I did call customer service and uploaded pictures. Now I'm responsible for taking care of the ones I didn't see... I did not meet them in my new place, nor did they come from my previous place. This is not cool nor fair to me. I did not ask for this added expense, due to someone elses filth. I'm not happy or pleased by this experience. So, how would you rate you, if you were me and be fair?Bernadette K.
Customer did not leave a comment.Stuart B.
Manager was very unaccommodating and dismissive. Nonchalant with my return and over charged me for mileage and time. Would not recommend AT ALL!Briana N. M.
Customer did not leave a comment.Adrian J.
I proposed that i would need the truck for 3 hours when in fact i used it for closer to 4 hours because things took longer than i anticipated and because of that i was changed $59.95 which is $30 more than the rental itself which was $29.95.. Not only that, i mistakenly left a single, small metal rod about 5 feet long that weighted maybe 2 pounds and was charged an additional $25 for a cleaning fee,. Im VERY unsatisfied with how this was handled and requested a refund on the $59.95 which i was declined. I would never recommend using Uhaul from this provider.Romina C.
The truck I had was dirty . The brakes where bad and the right front wheel hub was making noise. I told the person at the uhaul/gas store and she was not to concerned about it. Also I couldn't get a paper receipt that I needed to send in to het paid for using a uhaul. I'm a mover and we use uhaul a lot. This one was a bad location for meBen K.
Grace period should be offeredTomoko N.
Customer did not leave a comment.Notherson E.
Charged me twice and still waiting for refund.Carlos F.
Good jobCarlos B.
Was confused that the rental was only for 4 hours, and since I was an hour late, I was billed for a second day. That was not explained to me when booking, or at the time of pick up. Very disappointed with that situations.Michael K.
Excellent place in n out .joyce R.
Your agent was very good, compared to the other 2 I tried that U-Hauls in the arealouis P.
It was a good experience and convenient. Thank youdonelan V.
Manager of the locationwas a dickPhillip A.
manual window opener knob on drivers side missingPATRICK G.
excellent customer service. i have used Joywill twice in recent months and will use them again. Pleasant and fair customer service will make me a frequent purchaser of gasoline from them as well.James L.
Customer did not leave a comment.Stephen R.
Very unfriendly. No information was given. I still don't understand how my bill went from the quoted $48 to $112. Would've went else where that included boxes for that price. Very disappointed.Ashlee P.
Customer did not leave a comment.Robert G.
Customer did not leave a comment.Danielle M.
Fast and easy to check-in and out. Used the mobile option, and collected the keys from the attendant inside. No issues, I would use this location again.Samantha D.
Customer did not leave a comment.Debra B.
Customer did not leave a comment.Helen H.
Have an alternate method for the photograph upload. If you don't have a working cellphone - like me - then the process is very trying.Frank S.
Stop using that location as your repVINCENT S.
Check in was the issue. Took me 45 minutes to check in to rent an E150. I was only customer there. After about 20 minutes of trying to upload pics of my driver's license we tried to do it on my phone. That didn't work for some reason. Spent 10 minutes on hold with U haul. Finally the manager got someone on the phone from U haul and they guided him through the process.Jeffrey E.
Very displeased with the service offered here. very confusing and the owner was not helpful and didn't know what was going on. after i returned the UHAUL, he charged me for 2 days which was double the price i was suppose to pay. IF YOU NEED A TRUCK GO TO THE ACTUALLY UHAUL NOT THIS PLACE. Will Not be using UHAUL again... VERY inconvenient experience!Chad C.
Customer did not leave a comment.John R.
Gas station attendant was extremely rude. At one point told me to stop talking to him. I was friendly the entire time even though his extremely rude behavior.Idrissa A.
Customer did not leave a comment.Camille C.
Customer did not leave a comment.Dimitrios K.
Customer did not leave a comment.listiel R.
Very confusing process, and the employee was critical and impatient with us. Not a good experience.Jordan M.
Definitely make sure you inspect vehicle before and after. Take pictures and videos because owner doesn't walk and inspect with you.David S.
Bad Customer servicehumberto N.
Very easy to reserve. Van was ready when I arrived. Return and final bill all as expected. I definitely recommend this location!Samantha S.
Paid for a 2 wheel hand truck never got. Quoted price for 1 way trip drop off at destination in port Charlotte110.00 + 7.00 (hand truck) + 14.00 (insurance) total $131.00. was told truck had full tank of gas it did not we had to tank up before we left or we would have run out before we even got to the load destination. They scam u plus make u wait while they tend the other customers for gas, coffee,cigs,scratch offs etc.steven S.
Customer did not leave a comment.rosema J.
The person who rented a 10' cube van to me told me to take it anywhere else, don't bring it back; I took it to another location. The man in charge said if I leave the van with him there'd be a $100 fee for change of rental location. That was wrong! I returned it to the first place and turned it in. Very confusing. Cost me more miles. Bad!steven L.
I was over charged. There was 3 transactions in one day of monies taking off my card. When I returned the uhaul it was a 4th transaction. I would like too speak to someone concerning this matter.Tameka J.
Have the truck full of gas for the renter. I took it out at 1/2 and when I returned it, I put gasoline in and turned the electricity on in the truck the needle barely moved. I kept putting gasoline in the truck. I ended up filling it to 3/4. I got cheated...JAY P.
Location was perfect and vehicle was well maintain. I will recommend this location to all the people i know.tracy S.
Difficulty communicating change of pick up to people on site.Edward G.
explain the charges to customer before they are due, the lady explained to me it was going to be 145, my cc was charged 89.00 more after I returned the vehicle, I asked why all that I got was a bad look and no explanation, I called later then she told me to look on line fore my billmarcia C.
Locations main business is a gas station. Only 1 person working. Only allows 1 person inside store at a time and it was cold outside. She was so busy I wasn't shown anything about the truck. Trucks were parked so close together I had a difficult time getting into truck. Had to wait 20 minutes when returning truck for same employee to check out truck because we wanted to be sure correct mileage was recorded.Michael C.
The service was the worst I've ever experienced and I am 64 years old. The owner was completely in different to any of my needs or anything else for that matter. He was rude condescending, arrogant and out right insulting. I will drive further away or use some other company for my next rental.Bruce D.
The gentleman who did the paper work was excellent. I really enjoyed working with him. I will definitely do. Business with him again.yvette W.