Customer Reviews for Joywill LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Joywill LLC

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Ashlee P. on

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Very unfriendly. No information was given. I still don’t understand how my bill went from the quoted $48 to $112. Would’ve went else where that included boxes for that price. Very disappointed.

Robert G. on

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Danielle M. on

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Samantha D. on

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Fast and easy to check-in and out. Used the mobile option, and collected the keys from the attendant inside. No issues, I would use this location again.

Debra B. on

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Helen H. on

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Frank S. on

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Have an alternate method for the photograph upload. If you don't have a working cellphone - like me - then the process is very trying.

VINCENT S. on

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Stop using that location as your rep

Jeffrey E. on

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Check in was the issue. Took me 45 minutes to check in to rent an E150. I was only customer there. After about 20 minutes of trying to upload pics of my driver's license we tried to do it on my phone. That didn't work for some reason. Spent 10 minutes on hold with U haul. Finally the manager got someone on the phone from U haul and they guided him through the process.

Chad C. on

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Very displeased with the service offered here. very confusing and the owner was not helpful and didn't know what was going on. after i returned the UHAUL, he charged me for 2 days which was double the price i was suppose to pay. IF YOU NEED A TRUCK GO TO THE ACTUALLY UHAUL NOT THIS PLACE. Will Not be using UHAUL again... VERY inconvenient experience!

John R. on

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Customer did not leave a comment.

Idrissa A. on

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Gas station attendant was extremely rude. At one point told me to stop talking to him. I was friendly the entire time even though his extremely rude behavior.

Camille C. on

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Dimitrios K. on

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listiel R. on

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Jordan M. on

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Very confusing process, and the employee was critical and impatient with us. Not a good experience.

David S. on

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Definitely make sure you inspect vehicle before and after. Take pictures and videos because owner doesn’t walk and inspect with you.

humberto N. on

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Bad Customer service

Samantha S. on

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Very easy to reserve. Van was ready when I arrived. Return and final bill all as expected. I definitely recommend this location!

steven S. on

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Paid for a 2 wheel hand truck never got. Quoted price for 1 way trip drop off at destination in port Charlotte110.00 + 7.00 (hand truck) + 14.00 (insurance) total $131.00. was told truck had full tank of gas it did not we had to tank up before we left or we would have run out before we even got to the load destination. They scam u plus make u wait while they tend the other customers for gas, coffee,cigs,scratch offs etc.

rosema J. on

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steven L. on

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The person who rented a 10' cube van to me told me to take it anywhere else, don't bring it back; I took it to another location. The man in charge said if I leave the van with him there'd be a $100 fee for change of rental location. That was wrong! I returned it to the first place and turned it in. Very confusing. Cost me more miles. Bad!

Tameka J. on

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I was over charged. There was 3 transactions in one day of monies taking off my card. When I returned the uhaul it was a 4th transaction. I would like too speak to someone concerning this matter.

JAY P. on

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Have the truck full of gas for the renter. I took it out at 1/2 and when I returned it, I put gasoline in and turned the electricity on in the truck the needle barely moved. I kept putting gasoline in the truck. I ended up filling it to 3/4. I got cheated...

tracy S. on

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Location was perfect and vehicle was well maintain. I will recommend this location to all the people i know.

Edward G. on

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Difficulty communicating change of pick up to people on site.

marcia C. on

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explain the charges to customer before they are due, the lady explained to me it was going to be 145, my cc was charged 89.00 more after I returned the vehicle, I asked why all that I got was a bad look and no explanation, I called later then she told me to look on line fore my bill

Michael C. on

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Locations main business is a gas station. Only 1 person working. Only allows 1 person inside store at a time and it was cold outside. She was so busy I wasn't shown anything about the truck. Trucks were parked so close together I had a difficult time getting into truck. Had to wait 20 minutes when returning truck for same employee to check out truck because we wanted to be sure correct mileage was recorded.

Bruce D. on

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The service was the worst I’ve ever experienced and I am 64 years old. The owner was completely in different to any of my needs or anything else for that matter. He was rude condescending, arrogant and out right insulting. I will drive further away or use some other company for my next rental.

yvette W. on

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The gentleman who did the paper work was excellent. I really enjoyed working with him. I will definitely do. Business with him again.

Keith C. on

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Poor customer service and equipment didn’t work. No contract no receipt. Never recommend this place to anyone.

Christian G. on

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Customer did not leave a comment.

JORGE M. on

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the person who attends has no education to deal with clients, 35 minutes I had to wait to be attended, every time another woman entered to make a purchase she left me waiting again, her attitude was not cordial at any time

renzo S. on

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Customer did not leave a comment.

Alyssa M. on

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Customer did not leave a comment.