Customer did not leave a comment.Deborah C.
Customer Reviews for JR's Auto Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The back gate was left open so there were some leaves in there but could be something you wanna close in the futureCassie C.
Customer did not leave a comment.Tyler O.
There great and so polite there.Beverly V.
Work on website interface, had real issues trying to update site following key drop off.Luke D.
My overall experience with this location was ok.. it is with U-Haul at Als Mart in San Marcos in which I take issue with. I originally had reserved 3 days and a pickup of a U-Haul truck at the Als Mart location. When I called to confirm my pick up the representative said that the individual who had our rental did not return it to the location so I was without my rental on the day I needed it the most. I was able to get another rental but at a later time and 30 minutes further than my intended location. I am unhappy for a few reasons. This location was further so I had to pay addition 0.99/mile than originally anticipated both to and from the location, PLUS returning the rental with half a tank of gas. I am asking that U-Haul apply a discount or partial refund for not sticking to the original order. It does not have to be a massive amount but some sort of refund for having to desperately travel 21 miles x2 when the expected mileage of 3.7 x2(U-haul to apt., apt to u-haul location). Best.Colrob H.
we dropped out truck off 2 hours prior to expected time. the office person was at lunch and we were told to drop the key and contract into the uhaul box, which we did. We called back 11/2 hours later and she was still not there but was assured everything was ok as we were getting ready to leave the town. 2 hours after that so 1 hour after expect time, i get an email billing me for another day as she put the return time of the truck the time she pulled the contract from the box. We never got a call or anything. Will never go back to this location.WILBERT W.
Customer did not leave a comment.MIKE C.
Both days no one from the location was there on siteMari S.
Uhaul is always good, this time around could not find a uhaul From San Antonio to Austin all sold out, an when I did find one not the right size, so I had to spend lots of money, an the moving experience was awful. The location that I picked up at would not even hook up the trailer to the uhaul an always at lunch.Romeo C.
Customer did not leave a comment.JODI C.
Customer did not leave a comment.RANDAL J M.
I had an issue with being charged too much, guy on the phone was rude and not helpfull at all, passed the buck onto uhaul corporate but refused to give their number.ANDREW EDWARD A.
The dropoff location tried as hard as they could to squeeze extra cash out of this situation (an auto glass and body shop, go figure), going as far as not checking the truck in until hours after I returned it so they could charge me for an extra day of use, which they did. They also claimed that the fully filled gas tank was at half, and charged me for extra miles driven, even though I had documentation to the contrary. They also said all the equipment was returned, which I never got to begin with; it's doubtful they even looked in the back of the truck. The manager of this racket then proceeds to push everything onto U-haul to rectify, so he's really making it a worse look for you all... Seems like an expensive business partner that you've probably had to overpay in the form of customer refunds when this kind of underhanded service has been performed previously. All in all, I spent several hours over two days in total getting all this straightened out, which was probably more time than the truck was in use. Suffice it to say I will be letting everyone I know that needs truck rental to entertain other options. This was a disaster all the way around, with 6 or 7 people not doing their job very well if at all. At least the truck didn't break down somewhere...Craig M.
The truck was filthy when I picked it up and the business seemed short staffed, although the gentleman who helped me was polite and I got the truck!Nicole S.
Customer did not leave a comment.Danny M.
My U-haul was not available. First...I rent The same week every year...a 26 foot truck...couldn't even rent one...so I had to get a 20foot Went to pick it up and it wasn't there!!! No truck!!!! I needed At least a 20 foot truck. I've never ever experienced this and the place I rented It from could've cared less and said I had to call uhaul. I called u-haul and was on HOLD for OVER 40 minutes and then they hung up. No call back nothing. Worst experience everCatherine R.
Customer did not leave a comment.ana G.
Your online system totally sucks. I went to pick truck up and your online could not find me even after I did your troubleshoot and allowed to be found. Luckily JR was at the location. He took care of situation. I prepaid $212.13 online -invoice #24858041 which you took out of my account on 4-2-2021. JR looked it up on his computer and as he was working on it everything on screen disappeared He had to start over with paper work generating invoice #91695911 and it would not let him finish without him running my debit card for $201.30 which you took out of my account on 4-3-2021. Now I have paid twice for the same truck and I fully expect a refund pretty quickly. Upon returning the truck your pice of crap online system again could not find me. JR went above and beyond to accommodate my needs but your system is indescribably idiotic and customer UNFRIENDLY. If I ever use u-haul again it will because of JR and not U-haul's system of double charging and online system completely useless. Please get back to me as soon as possible on when to expect getting one of my double billed charges back!!!! Thank youTerry V.
Customer did not leave a comment.Carmen D. L.
Customer did not leave a comment.Stephany B.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.Stephanie C.
Customer did not leave a comment.Chris S.
Awesome service. Thank you John.Marty M.
Customer did not leave a comment.June P.
Customer did not leave a comment.Denny H.
Everything was fine BUT the online reservation process was annoying/frustrating. I wanted to hire a trailer - not have every other service forced down my throat. It would have been nice to have it listed on the side and let me have a choice rather than force me to find my way through a maze with as many obstacles as can be thrown in my path. Very nearly lost me !William P.
Customer did not leave a comment.Shelly H.
The mobile app did not work well 2 hours to rent a truckJames D.
Have vehicle at the requested location. We received a call 10 minutes before closing which didnt give us a lot of options to look for a closer location to pick up rental in a different city.Jeffrey F.
Customer did not leave a comment.Benjamin W.
Customer did not leave a comment.Everett T.
Customer did not leave a comment.BARBARA A.
Customer did not leave a comment.Leslie N.
I Had trouble trying to call the location. When I got there the rep. said that the u-haul phone line was down. That was understandable after she said that. However I was a little annoyed about that. Not their fault though.michael C.
Customer did not leave a comment.LYDIA C.
Customer did not leave a comment.Claudia S.
Customer did not leave a comment.cathy M.
Customer did not leave a comment.Brian W.
I filled up the tank past where it was required and they still charged me a fuel charge. They didn't even tell me they were going to charge me so I left thinking everything was fine. The only way I noticed it was by looking at my credit card activity online. I am NOT happy with that. One good thing was that the return took less than 5 minutes so I was in and out.Esther S.
Customer did not leave a comment.Dwlfino S.
We waited 1 hour on the phone with customer service to get the lock box code (despite having done the online check-in prior). After 1 hour on the phone, we became aware that the location had not set up the particular truck we had rented for 24/7 pickup and were given a different truck. At the time to return the truck, we had additional charges for furniture pads that we did not receive upon rental, so we had to dispute the overall final charge. Luckily, we still met our goal of moving, but it's a miracle considering all the hurdles we had to jump to rent and return this truck. 10/10 would not recommend.Marcus S.
Customer did not leave a comment.Lori M.
When I picked up the trailer, the back door was opened and there was debris all inside the trailer, dirt and leaves. After signing my agreement letter and given my copy of it I was told where the trailer was parked and I had to life and install the trailer onto my truck hitch myself. The driver side lights on the trailer didn't work. Not the kind of service I have ever experienced from a Uhaul center.Steven L.
Have the equipment available that fits the customers need. I had to get a trailer that was bigger and more costly than I needed. There were trailers near, but could not be dropped off locally. Don't like having to pay for more for a lack of available requirement. Uhauls fault not the local agent..Ben P.
Customer did not leave a comment.MARK G.
Figure out a way to allow customers to complete their transactions picking up the trailers and trucks completely online. It would be simple to doGene P.
Pick up was perfect! Polite, helpfulMelvin C.
I reserved a utility dolly and an appliance dolly. The girl told me they didn't have an appliance dolly. I asked why I was allowed to reserve one (at least 2-3 weeks earlier) if they don't have them. Her reply â€œI don't know...I'm sorry.â€ She told me to look inside the truck and if there weren't any dollys to come back in and tell her and she'd find me some. In the end, her mgr looked in another truck and found an appliance one! I had called the day before to confirm my reservation and was told the trucks get sanitized between rentals. The truck cab had food particles and a q-tip in it so I reiterated I'd been told they are sanitized to which I was told by the man â€œWe try.â€ I said there's a difference between doing and trying and he explained they're out of Lysol spray. WTH?? They didn't walk me out to go over the truck- she told me to find it per the number on the key and take pictures if I saw anything wrong. HORRIBLE SERVICE. I will never rent there again!Karen T.
Customer did not leave a comment.Candido R.
I never received the tool I rented and I got charged for it and when I left and got to a gas station before I left town I noticed the oil life was real low I checked the oil and it wasn't even showing on the dip stick at all I had to add 2 quarts I tried to call Location and they would not answer the phone I called two days in a row and i still didn't get ahold of anyone.Ashley P.
Customer did not leave a comment.Gary C.
Place didn't have dolly we requested. Didn't tell us till we got there. Told us it would come off our card when we turned it inGinger J.
Customer did not leave a comment.Jeff S.
Customer did not leave a comment.Roy D.
Customer did not leave a comment.danny B.
If you had employees that knew there job in your call center it would have been great but your people tried to tell me to return the trailer to New Braunfels which was never told to me ever my contract said Lockhart they told me I could not drop it off there because they were not able to accept it for could not grt in the gate there is no gate your people need to know there JOB!!!!!! There is much more but I am tired of typing.Robert C.
Customer did not leave a comment.Daisy M.
Customer did not leave a comment.Aaron F.
Employee(only one) not on site for pick up, (had to wait 30 minutes past scheduled time), then not on site when bringing it back(another 20 minute wait). Also busy with another customer & said to leave the key & he would process it as received but didn't do that for 2 days. Had uhaul call me about it because it â€œwasn't returned as scheduledâ€. Uhaul had to actually reach out to actual owner of the business there to get it done. I will not be returning to this location for another rental, i would rather drive further and have it go as scheduled than deal with this placeTiffany S.
Customer did not leave a comment.Tiffany C.
Explain before a person reserves equipment if it is availed on location. I reserved the truck two,days ahead of time and even the person working there showed it to me and explained even when they would be closed it would be ready that Saturday. I checked the next day Friday at the same location the day before I picked it up and again the said they had the reservation and it would be a Available even when the place was closed. It wasn't and it took more then a hour to find another's. I will never use this type of service fro up haul again. Get you act together. I will tell others the same story. Don't use the app! It sucks!Gilbert G.
THANK YOU SO MUCH!!deana H.
Keep up the Good Work! Thanks for the support and help.RICARDO O.
Friendly and helpful at drop-off.Matthew C.
JR was really friendly and helpful.MARK M.
very great servicePAMELA B.
Customer did not leave a comment.Kody Z.
Customer did not leave a comment.JOE G.
Customer did not leave a comment.Randall J.
Customer did not leave a comment.Jackie B.
These guys go above and beyond to take care of their customers. Recommend them hands down over anyone else!Javier Q.
Customer did not leave a comment.Douglas C.
Someone should be on the premises for returns, I am sure someone is there to take the money. Got an answering machine when I called, sign on door saying, "out on a call". If my trailer had been any larger, I would not have been able to get it off my truck. Just not use to that kind of treatment, I have rented many trailers from Uhaul.Marilyn M.
Customer did not leave a comment.bruce D.
Customer did not leave a comment.dana Y.
Customer did not leave a comment.Leslie D.
Customer did not leave a comment.Andrew W.
Yard was confusing where too park and drop keys offdaniel B.
Super friendly and helpful girl that answered the phone. Thanks again y'all! Will definitely be back!MELISSA P.
Customer did not leave a comment.JACK P.
the young lady who helped me get the truck was Fabulous! very friendly and kind. Her name was Mikayla.Stephanie F.
I reserved a 10' truck on Monday July 22 (#93845121) one way from San Marcos Texas to Houston Texas for about $140+. Friday July 26 U-Haul called me that 10' is not available !!!! Why I don.t know I had confirmation. U-Haul offered a 26' truck instead of 10'; I said can not drive 26', finally U-Haul found a 15' truck in Lockhart Texas, with the same price and discount for extra millage from Lockhart to San Marcos, 11:00 AM. I entered the U-Haul office in Lockhart about 10:30. The U-Haul reception said they do not have 15' available; when I said I have reservation from a week ago, she said reservation with U-Haul does not guaranty that we have truck available, we are not U-Haul, we are family business here and we are U-Haul contractor. If you need a truck we have a 10' truck available. I said OK I want it. She said there are 2 10' trucks on the yard, one of them has battery problem and is in front of the other one; the maintenance has to fix it move it then the other good one will be available for you. I said lets do that. After about one hour she said it is ready, actually it was 15' truck not 10'. she said I have to pay $207, I asked why, my reservation was $140, she said we do not care for your reservation, this is our price here, if you don't want it we give it to someone else, I called several times to U-Haul, finally she changed all she said before and said I added $58 insurance to that, that's why it is $207. After about hour and half arguing finally I got the truck, I was late for the move the furniture. I used U-Haul week before that, from Austin Texas to Houston one way. it was excellent service; but this time the Lockhart office working on their own way. I do not reserve any truck from that location.MOHSeM R.
Customer did not leave a comment.Kenneth K.
Customer did not leave a comment.George L.
We had travel 1 hour out of our way from Childress, TX to Altus, OK to get a truck on short notice after my grandmother passed away. No one withing a 30 mile radius was open AND had the size truck we needed. We then had to load it, drive 7 hours then unload it in Lockhart, TX. We were 30 minutes late turning the truck in and we're then charged a whole extra day for those 30 minutes. That is ridiculous!! The lady in Altus, OK went out of her way to help us in our time of need and I feel like these guys in Lockhart, TX took advantage of us in our time of mourning. I will never do business with this place and would never think of recommending them to my worst enemy.Billy C.
My sister returned 26' truck early and refueled truck with more than double what she used to drive 35.8 miles. A truck which uhaul boasts gets 10 mpg. Yet I, her benefactor, was charged $50.63 for 13.5 gallons used plus a $30 fuel fee for not replacing the gas...which she did and has receipt. After contacting JR Auto, they told me to contact UHaul who told me to contact JR Auto. The problem here, is that the math is simple yet no one can or us willing to explain how a 35.8 mile trip burned 13.5 gallons. A 100 extra miles, NOT driven. â€œPlease Lucy, s'plain it to me?â€ Not only 100 miles obvious discrepancy, there was an additional 4.6 gallons above and beyond pick up fuel quantity, that's not even considered.Donna R B.
Customer did not leave a comment.Cruz R.
Customer did not leave a comment.Mary J.
Customer did not leave a comment.bing L.
I don't think I'll ever use uhaul again. It's been awful with them. In the end, I was told by one person over the phone to ask for her the day I showed up to drop it off. She was not there and she told me she would be. The people were looking at the wrong account telling us we owed them gas and money. We had to call the gentleman from the pick up location to confirm our account in the fact that we did not owe them anything. At the end when they finally took our keys, they told us we owed $900. When we paid $1500 when we picked it up. They didn't even close our account because they had no idea what they were doing. I had to call uhaul and get everything situated with them. We also picked up a share load transfer trailer as a favor for uhaul on our way back to town and got that turned in even though the employees had no idea about it. A week later I get an email saying we still owe money for going 175 miles over our original limit when we got the truck, our contract was solid before the lady contacted us to ask us to pick it up for them, so even though we went states over to pick something up for uhaul, they don't seem to care and just want money. Service has been awful and no one seems how to know to keep up with anything.Keyli W.
Customer did not leave a comment.Gary A.
Customer did not leave a comment.MARIA V.
I'm in your system. I rent the motorcycle trailer 4 or 5 times a year for several years. The bull I had to go through made me decide to go buy a trailer for myself. I had to hook up the trailer myself and check the lights. When I returned i had to unhook and go in and get my money from the deposit i was charged. They never even inspected the trailer.Thomas N.
Customer did not leave a comment.Roscoe H.
The people at that establishment were very helpful.jesse S.
It doesnt matter to me because i will never rent a uhaul again.juli C.
Customer did not leave a comment.Cody A.