Customer Reviews for JT Enterprises
(U-Haul Neighborhood Dealer)

Rating:

1.0

This person was very slow and unprofessional. He was late and did not respect the customer’s time. After arriving late, he opened the office and it took almost 40 minutes just to install the U-Haul equipment. His behavior with customers was not good.

Rating:

1.0

I was mislead by the fuel reading on the truck rented. I put gas on the truck and the needle wouldn't go up, I kept putting gas and the gas needle still wouldn't go up. I ended up filling the tank and the gas needle still wouldn't go up. I drove back the truck to the place I rented and the gas needle slowly went up (after 30mins). I dont want to think that uhal is misleading customers into spending more money than they need to on gas. This was very frustrating experience and quite nerve-wracking. I need customer service to reimburse me for the unnecessary money I spent on gas. The truck was given to me with less than half of tank.

Rating:

1.0

I had a U-Haul self-pickup reservation scheduled for 9:00 AM through the app. When I arrived at the pickup location, the app began glitching and would not allow me to check in or access the truck. After contacting customer service, I was informed that I had to wait until 11:00 AM for the location to open because the size of the truck I reserved was not eligible for mobile pickup. I do not understand why U-Haul allowed me to schedule a self-pickup for 9:00 AM when the company already knew that this particular truck could not be picked up at that location at that time. I waited at the location for two hours until it opened. Once I was finally given the access code for the lockbox, the keys inside were for the wrong vehicle. I then spent nearly another hour on the phone with U-Haul customer service and the third-party location owner trying to locate the correct keys. Unfortunately, the keys could not be found, and I was ultimately sent to a different location to pick up the same truck. When I arrived at the second location, I was finally able to get the truck I had paid for, but they were out of the dolly that I had also paid for. The delays caused a major chain reaction. I had hired movers from 9:00 AM to 12:00 PM to help load the truck. Because I was unable to get the truck for the majority of that time, the movers essentially had to wait around for three hours and eventually left. I was then left to load the entire truck by myself, despite having already paid for professional help. Overall, my experience with U-Haul was extremely frustrating and far from the fast, convenient, and seamless experience I expected. What should have been a straightforward truck pickup turned into hours of waiting, multiple customer service calls, traveling between locations, missing equipment, and additional stress and expense. U-Haul needs to do a much better job of ensuring that reservations accurately reflect what is actually available and that customers are not left dealing with the consequences of issues that were outside of their control.

Rating:

5.0

Customer service is great

Rating:

3.0

I did not appreciate all the added charges (insurance) or forced choices (e.g. clean?) that would result in on the spot charges. The PSA is there is no such thing as a $20,95 a day truck. Mine was $117 + gas. What is the $10 rental tax?

Rating:

4.0

The back of the truck was not cleaned and there a lot of nails that we could have stepped on. Other than someone not sweeping the back the truck was well maintained.

Rating:

2.0

Unprofessional.

Rating:

1.0

Dirty No gas Homeless guy sleeping in cab No return calls from owner or corporate! Just all around horrible experience.Go to penske down the street next time!!!!

Rating:

1.0

Rude customer service

Rating:

3.0

Fix the app; it's terrible and doesn't work.

Rating:

5.0

Helpful and courteous!!

Rating:

1.0

The gas gauge was only 1/8 full when we received it but they insisted it was 1/4 and charged us for gas we didn't have or use. Absolutely would not recommend and cancelled subsequent reservations.

Rating:

5.0

Good service

Rating:

5.0

So far so good.

Rating:

5.0

I have used this location twice for my U-Haul rentals. All was well with this one rental until I received the digital receipt. I reserved a van for a 24-hour period at $19.99 plus $30 for insurance. I returned the van the same day, however, when I received my receipt I was charged $169. This is robbery and I will be visiting the location in-person to settle this discrepancy. I am not hopefully I will be successful but will certainly try.

Rating:

1.0

This location reminded me of a few places I've been in third-world countries. I would never want my wife or daughter to be there alone. While the gentleman who checked me out was helpful, the "staff" inside the facility did not present a professional appearance. The office was unkempt, if not disgusting.

Rating:

3.0

The signage of JT enterprise was not there however there was a U-Haul sign so it was a little confusing. The parking situation was also unclear.

Rating:

5.0

You guys a blessing I want to say thank you. I could’ve done it with out you guys

Rating:

1.0

The people in the office they’re ride they rest the van without gas they say they will give a credit nothing no good i told the guy i sur my own insurance they still charge me $30 so no good

Rating:

3.0

I don’t recommend U-Haul. This location was fine.

Rating:

3.0

I wouldn’t recommend U-Haul. This location was fine.

Rating:

5.0

The are professional they know what they do

Rating:

5.0

This equipment needed more maintenance.

Rating:

5.0

Great Job.

Rating:

3.0

Truck air conditioner did not work, visor was broken and blocked driver’s vision, and truck was low on gas at pickup. There are several better locations near by.

Rating:

1.0

Equipment was perfect. Service was terrible. Arrived for 1030 reservation to a line of 10 people and slow and rude workers. Plus the “system” was down and they were doing paper contracts.

Rating:

1.0

Employees are so rude at this location.

Rating:

5.0

Very friendly customer service

Rating:

4.0

vvv

Rating:

3.0

The place was a little hard to find because you had to go to the dead end of the street and back behind the building. Once we got there, everybody was great.

Rating:

1.0

There was trash inside the truck. And i was excessively charged.

Rating:

4.0

Great customer service. The person was very helpful and polite.

Rating:

4.0

It went very smoothly

Rating:

3.0

The vehicle worked well, but ran out of windshield wiper fluid the first time I cleaned the windshield. And, its not important but the front of the truck was covered in dead bugs - excessively. View photo of front if you want to confirm this.

Rating:

3.0

Location is a bit out of the way and industrial.

Rating:

2.0

There was broken glass and nails around the trailer. Not safe for vehicles. The attendant was helpful and nice enough.

Rating:

3.0

Nothing to add

Rating:

1.0

The right side mirror completely swung in the wind making it impossible to see out the right side and was very dangerous. We want money back.

Rating:

1.0

Unmanned location in bad section of town

Rating:

2.0

The scheduling of UHaul is very bad. The application is very bad. U-Haul corporate and DC metro area is very very bad.

Rating:

3.0

Je ne sais pas s'il y avait un soucis avec le système informatique ou non mais le commis à eu de la difficulté à le retour de la remorque dans le système. J'ai finalisé la location et fait le retour dans l'application U-Haul sur mon téléphone à la place et cela a fonctionné.

Rating:

2.0

T

Rating:

5.0

Excellent customer service

Rating:

1.0

The location needs lights! I’m shocked there hasn’t been some sort of incident with the woods and sketchy surroundings at night. Uber drivers also don’t want to pick up people from the location because it’s so out of the way

Rating:

1.0

Truck driver door would not close completely. I only received one furniture dolly despite paying for two.

Rating:

5.0

Deliver the vehicle 😆 Seriously, everything was good. The van was a smooth ride; very easy. The representative at the desk was very helpful.

Rating:

2.0

They had no parking to leave my car for at least half a day. Also I heard one of the employees offering a costumer there to park on his parking spot for $20 a day. When there wasn’t any parking to offer to the costumers. That was very shitty from the employee offering his parking spot to the costumer for $20 bucks. This place wasn’t friendly and very unprofessional. Don’t recommend this place to no one. Besides it is super expensive to rent a U-Haul truck there. The place look very shitty

Rating:

5.0

Good service and will recommend to others.

Rating:

2.0

Double charged me for a dolly I only used one and was charged for two.

Rating:

5.0

pickup and return process was quick and smooth. Would definitely use again.

Rating:

5.0

Perfect

Rating:

1.0

There was ice on top of the van that wasn't removed by staff prior to rental, the ice later came off on the interstate almost leading to an accident. Additionally, this location regularly does not adhere to their posted hours of operation. This was by far the most unprofessional and unpleasant experience that I've encountered in 30+ years of renting with uhaul.

Rating:

4.0

I dropped the truck off after hours and there was no lighting. Had trouble finding key drop box. Suggest a motion light

Rating:

2.0

If I was informed that remote checkout was required, I missed it. The back bumper as step is broken and dangerous. I fell, wasn’t hurt, because when I stepped back, it slants down immediately and down I went.

Rating:

5.0

Professional ser

Rating:

5.0

Jack was a very good rep for U Haul

Rating:

4.0

Professional