Customer Reviews for JT's Wheels N Deals Ltd
(U-Haul Neighborhood Dealer)

255 reviews

2012 N Charlotte St   Pottstown, PA 19464

(610) 323-8941

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 323-8941

2012 N Charlotte St
Pottstown, PA 19464

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I highly recommend checking in online. It makes the process so much easier for everybody. It took longer to hookup the trailer than it did to do the paperwork. JT's will be my go to U-haul dealer for any of my future rental needs.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
2.0

My experience was horrible and attempts to call customer service were unsuccessful due to long waits up to 90 minutes. I requested a call back and was called back but hung up on. My equipment wasn't working correctly and it required a call to roadside assistance. Overall my experience with renting a trailer was negative from beginning to end.

DESTINNE P. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

SUAMY M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

nothing - great experience! Thanks!

Paul M. 
Rating:
4.0

Customer did not leave a comment.

NATHAN A. 
Rating:
4.0

Easy

MUDASIR A. 
Rating:
4.0

pick-up was very easy and there were no issues

Bill H. 
Rating:
5.0

Excellent Customer Service!!!

MICHAEL M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

I can't think of anything else they could have done.

STEPHEN E. 
Rating:
5.0

I ordered furniture pads and they didn't have any

STEPHEN S. 
Rating:
5.0

Again easy drop off using the uhaul app.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
1.0

I was charged $40 for an extra day. I did NOT request an extra day & dropped off the truck the next day, per contract. When I initially rented the 1-way rental, U-Haul changed the original pick-up location & I was told that I had 15 additional miles & another day to drop off the truck. I used neither. Please send me a refund or adjust the charge(s) to my credit card, as I've already paid the bill before seeing the receipt. Thank you.

FRANCIS K. 
Rating:
5.0

Customer did not leave a comment.

Geoff S. 
Rating:
5.0

Tires were worn unevenly/poor shape. But they held.

CLAY R. 
Rating:
5.0

Customer did not leave a comment.

SAMANTHA W. 
Rating:
4.0

Customer did not leave a comment.

Brandon F. 
Rating:
5.0

Customer did not leave a comment.

Maureen M. 
Rating:
5.0

I am not sure if JT's had any control over this situation or not- the office staff was everything we could have asked for. However, we requested a 10' truck for the last leg of our move and were provided a 15' truck. While in some ways the additional space was helpful, we were unable to turn down and park on the street we lived on (a narrow, residential, Philadelphia street that we parked a 10' truck on the day before) and ended up having to carry our haul half a block to load it onto the truck, which slowed down the move significantly. Being charged for an additional day after having the move take longer because of something we did not request only added to the frustration.

Isaac W. 
Rating:
5.0

Customer did not leave a comment.

GEORGE D. 
Rating:
5.0

Customer did not leave a comment.

ALAN D. 
Rating:
5.0

Windshield wiper fluid

MANOEL M. 
Rating:
3.0

I didn't receive the dolly I ordered but was still charged for it

IVONIA E. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Customer did not leave a comment.

MARIACARMEN C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY C. 
Rating:
5.0

Customer did not leave a comment.

Brenda S. 
Rating:
5.0

The gentleman was very helpful pleasant and polite

Eliot S. 
Rating:
5.0

Everything was great

Jeffrey C. 
Rating:
2.0

Customer did not leave a comment.

Angel M. 
Rating:
5.0

Customer did not leave a comment.

janet F. 
Rating:
5.0

after my previous experience, this was like a different company. The truck was there, clean, and ready to go. The keys were in the lock box. Everything went smoothly except, once again, the app, my pickup failed at the last step, fortunately the folks at TJs were happy, and able, to get me on my way.

William T. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey C. 
Rating:
3.0

Customer did not leave a comment.

MICHAEL L. 
Rating:
5.0

Nice place. Thank You,

MATTHIAS L. 
Rating:
1.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW L. 
Rating:
4.0

Customer did not leave a comment.

Robert T. 
Rating:
4.0

My location was changed 3 times from my original booking and this resulted in confusion between sites and extra time, miles and phone calls. I was supposed to get 200 free miles and this did not seem to occur on my billing statement when I was charged. Also it was very difficult to get someone at the customer service number.

Joel A. 
Rating:
4.0

Customer did not leave a comment.

ANGEL C. 
Rating:
5.0

Customer did not leave a comment.

DAVID J. 
Rating:
4.0

This is the second time that we rented a UHaul at one location, received a reservation # and arrive to find no truck available. In this instance we were sent to another location not far away but the first time we were left high and dry. Your booking system is grossly flawed and leaves a customer in the lurch without a care. Having nothing to do with the kind people at this location, we will NEVER be renting from UHaul again.

Rocco B. 
Rating:
4.0

Transmission was sticky might need to check soona

JOHN M. 
Rating:
3.0

Customer did not leave a comment.

NANCI A. 
Rating:
4.0

Customer did not leave a comment.

HODA E. 
Rating:
5.0

Drop off could not have been easier....was the best....all I needed to do was to provide the key and he did the rest! Was even in earlier than hours on line stated!

GREGORY H. 
Rating:
5.0

I was a little frustrated with the drop off site being changed on me. The Uhaul representative that was helping me out initially provided a drop off very close by, but this was eventually moved to the Pottstown location which is less convenient. The remote dropoff was helpful.

Beat J. 
Rating:
4.0

The drop off process was very inconvenient. We were not informed that we would have to take pictures of the inside of the truck before completing the return process. We had already dropped the keys in the return slot before we finished filling out the return survey, so there was no way for us to take pictures of the inside of the truck. It would have bee nice if we had been informed of this step before we returned the keys.

Zachary T. 
Rating:
5.0

Customer did not leave a comment.

Nicole M. 
Rating:
4.0

Customer did not leave a comment.

Haitham A. 
Rating:
5.0

The friendly service was much appreciated.

Richard H. 
Rating:
5.0

Very friendly staff

Charles G. 
Rating:
5.0

Customer did not leave a comment.

CANDICE S. 
Rating:
5.0

The gentleman that helped me at JT's Wheel's was wonderful, quick and efficient! I highly recommend this place for u-haul rentals!

KELLY B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

JAMES M. 
Rating:
5.0

The location that I rented from was great. Now onto the negative part: WHY WOULD YOU SEND A EMAIL STATING "NOT RETURNED UHAUL EQUIPMENT" THE NEXT DAY TO THE CUSTOMER BEFORE YOU CONTACTED THE RENTAL LOCATION? You place un-needed worry and stress on the customer by having them wonder what happened to the equipment that they returned. This seems like a very very poor business model. Also I won't even get into how rude the customer service person was when I called to inquire about that email.

DALE G. 
Rating:
4.0

My original reservation was changed by you, to pick up at this location. This delayed our move by 2.5 hours, and added 3 hours to our already long day. I was not at all satisfied with this change, especially since I made my reservation a month in advance. In addition, this location had no supplies, so I had to pick up my moving pads at another location. Very time consuming and unsatisfactory!

ADELE G. 
Rating:
5.0

Customer did not leave a comment.

suamy M. 
Rating:
5.0

JUSTIN AND FRANK AT J.T.WHEELS "U-HAUL" DO A GREAT JOB! THIS WAS MY SECOND TIME RENTING "U-HAUL" EQUIPMENT FROM THEM. THEY DO A GREAT JOB AND HAVE GREAT SUPPORT TOO! BILL- POTTSTOWN, PA.

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Allen R. 
Rating:
5.0

Nothing

EARL M. 
Rating:
5.0

owner was there and very nice and friendly would rent there again if needed

Lorraine K. 
Rating:
5.0

Customer did not leave a comment.

LISA T. 
Rating:
3.0

The truck was extremely dirty inside and out. It smelled horrible and had gnats in it. The windows and windshield were filthy. There was several spots in the back that had some sort of dried liquid stuck to the mat. I told the gentleman at the location all of these things. He apologized and I appreciated that, but I will never use this location again. Really disappointed and disgusted

JAMES S. 
Rating:
5.0

Justin was grea!!!!!!t

david L. 
Rating:
5.0

Dropped the trailer off did not have interaction with anyone at this facility.

Chris C. 
Rating:
5.0

Very professional establishment.

Rosemarie B. 
Rating:
5.0

Customer did not leave a comment.

Bernard L. 
Rating:
5.0

Customer did not leave a comment.

TYRONE R. 
Rating:
5.0

Customer did not leave a comment.

BETTY B. 
Rating:
4.0

Give proper customer care service such as haw can one drop truck after closing hours

MUSHTAQ Q. 
Rating:
5.0

Justin was polite and knowledgeable from the first contact to finish. He made sure the process was smooth, the equipment was 100%, and addressed all questions. Highly recommend JT's Uhaul services to everyone!

Maxine W. 
Rating:
5.0

Customer did not leave a comment.

ERIC S. 
Rating:
5.0

I will avoid U-Haul in the future if I can. 15 min before my scheduled pick-up time in Limerick - I received a text that I had to pick up in Pottstown. Very poor management of resources by U-Haul and lack of consideration of customer need. I picked the day of move BASED ON LIMERICK van availability.

tHOMAS M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
4.0

It's not clear where to drop off the key at this location for off-hours return.

JOHN E. 
Rating:
3.0

Customer did not leave a comment.

GREGORY P. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

I'm not sure if the guy that help us knew the van was dirty. My husband drove the van to our house and once I got home he said the van small terrible. The van smelled AWFUL. I used clorox wipes to wipe it down, swept out the back of the van and had to spray lysol to try and cut the smell. We should have check it before we left the location. (our mistake)

Michael M. 
Rating:
1.0

Worst experience ever

Taylor K. 
Rating:
5.0

I can not think of anything that needs to improved with uhaul Rental location. But some of the other area. uhaul locations should not be in uhaul renting business....

David H. 
Rating:
3.0

Customer did not leave a comment.

Carmen C. 
Rating:
5.0

Customer did not leave a comment.

John Y. 
Rating:
5.0

I was completely satisfied with JT's.. the process was quick and efficient. Highly recommended

Gary J. 
Rating:
3.0

Customer did not leave a comment.

Joseph T. 
Rating:
4.0

I did not receive the equipment that I ordered, nor did u-haul contact me prior to making a change to a cargo van. Dissapoimted.

SHAWN E. 
Rating:
5.0

Customer did not leave a comment.

Jaime N. 
Rating:
4.0

I got off to a slow start but it was corrected and everything was good t go. Thank you.

JOSEPHHEINRICH G. 
Rating:
4.0

Explain the the message regarding electronic return what information is needed. We pulled in and I started the return process while fiancé returned the keys and then I was asked about mileage and fuel.

EMANUEL O. 
Rating:
5.0

Customer did not leave a comment.

ROBERT I. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
No reviews have been submitted for this location.

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