Customer Reviews for JT's Wheels N Deals Ltd
(U-Haul Neighborhood Dealer)

346 reviews

2012 N Charlotte St   Pottstown, PA 19464

(610) 323-8941

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(610) 323-8941

2012 N Charlotte St
Pottstown, PA 19464

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Margaret N. 
Rating:
4.0

Customer did not leave a comment.

Denise B. 
Rating:
5.0

Customer did not leave a comment.

Monica C. 
Rating:
5.0

Customer did not leave a comment.

lori W. 
Rating:
3.0

I live in suburban Philadelphia with a very large population, yet the closest uhaul location thst has a 5x8 trailer was at least 30 minutes away from my house. made a reservation at one location (in Collegeville, PA) and up to the second I picked up the vehicle, my uhaul account said that location. However, the day before the pickup time, someone from a completely different place (about 15 minutes further) called me and said I was to pick up there. I didn't know if it was some type of scam, but the guy said “yeah maybe they didn't have your trailer at the other location.” So I went to the new location which had just one guy there, and, being part time and not there much, he seemed to be unaware of the reservation. He looked it up and even though the reservation was prepaid, the location didn't have the dolly id asked for. The man was very nice and ultimately got my trailer up and running.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

W Robert J. 
Rating:
3.0

Customer did not leave a comment.

jeff F. 
Rating:
5.0

Owner was very friendly and helpful.

Adrienne B. 
Rating:
5.0

I know it's policy to not send out a trailer with lights not working and I was able to at least limp over to an auto parts store to verify that my 7-4pin adapter was not the issue. Having the tester that was used at the second location to find the blown fuse at the first location would have saved me some time, but I was picking up the trailer a day early so ultimately no time wasted,

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

robert G. 
Rating:
4.0

Customer did not leave a comment.

Vincent B. 
Rating:
5.0

Customer did not leave a comment.

Rene S. 
Rating:
5.0

The rental was in good order and the rep was very helpful with even suggesting a better route home. Neat place. Probably could have spent an hour looking around.

Colleen H. 
Rating:
5.0

5 Stars

Chloe G. 
Rating:
5.0

Very easy process, did most of the paperwork online.

DAVID F. 
Rating:
2.0

Had to find a place to fill the tires of the trailer. Made the person aware that the tire was completely flat. He said “yeah, you're going to have to find some air.” Spent the first half hour driving around to find a place to fill the tire

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

No improvement necessary…great job

Michael T. 
Rating:
5.0

The local spot was great. Corporate uhaul - Your app could suck less. Getting Verified took multiple shots for every picture. Phone verification took 15 minutes. The process sucked.

Elias S. 
Rating:
3.0

Customer did not leave a comment.

Peter H. 
Rating:
5.0

Their service was quick and friendly. My truck was clean and ready. Check in took minutes and return was just as easy. No hassles whatsoever.

Stephen E. 
Rating:
3.0

Customer did not leave a comment.

Ileana L. 
Rating:
5.0

Customer did not leave a comment.

stephen M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
3.0

Only thing is tank was only a quarter full. Had to fill to make the move

TERA K. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
3.0

I scheduled this pick up a month in advance and yet still had a change in location AND time to this location which was farther away and the opposite direction to where I was moving. This caused back and forth phone calls with Uhaul and the local site locations, causing much increase in stress not needed on a moving day. Will NOT be using Uhaul in the future and will be providing negative reviews, as this is NOT good customer service and use of a service.

Donald V. 
Rating:
5.0

Customer did not leave a comment.

MARK M. 
Rating:
3.0

Customer did not leave a comment.

Berkeley D. 
Rating:
5.0

Justin and his staff have always provided excellent U-HAUL EQUIPMENT RENTAL SUPPORT OVER THE YEARS WE HAVE RENTED THERE. If they did not have the proper U-HAUL equipment they found where we could get it locally . This last rental had to be revised 2x as the Motorcycle repairs were not completed on time. Justin at J.T. Wheels was very accommodating and extremely supportive! Our U-HAUL RENTAL WAS A VERY PLEASANT EXPERIENCE!! We are a long term U-HAUL CUSTOMER!

WILLIAM K. 
Rating:
5.0

Customer did not leave a comment.

Patrick M. 
Rating:
5.0

No hassle, in and out service. Great customer service. Thank you to the gentleman that assisted us on Saturday.

Kevin C. 
Rating:
5.0

The windshield was so scummy with a film on the inside that you could not see out the windshield when the light hit it. Only problem, we just cleaned window on inside.

indila M. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

Norbert V. 
Rating:
5.0

Customer did not leave a comment.

Margaret T. 
Rating:
5.0

Everything was top notch

Ron M. 
Rating:
5.0

Customer did not leave a comment.

Eugene S. 
Rating:
5.0

Customer did not leave a comment.

Donald J. 
Rating:
2.0

I called 4 times and no answer back! I had to drop off and take pictures. Then this place charged me $30.24 for returning late! I called him Monday and he said to go through uhaul which I did and cinnaminson nj location (Priscilla) gave me a refund she was awesome! I would not recommend returning to Pottstown location! Very frustrating and I'm hoping it doesn't happen again next week when I rent again. Im nervous!

Dawn H. 
Rating:
5.0

Tell customers to start the mobile pickup process PRIOR to arriving at location to pick up U-Haul truck. It takes awhile and may aggravate people in a time crunch.

Eric S. 
Rating:
5.0

Limerick location Kelly's Auto Service was rude and not helpful

Robert M. 
Rating:
5.0

Things went very smooth when picking up the truck.

David A. 
Rating:
5.0

Happy with the experience

Marsha F. 
Rating:
4.0

Customer did not leave a comment.

Robert S. 
Rating:
1.0

Make sure everything works properly

William M. 
Rating:
5.0

Customer did not leave a comment.

ERIC N. 
Rating:
2.0

The entire process is so slow and overly rigorous. The site doesn't work for safari either. The extra “application verification” is RIDICULOUS. It had us standing in the rain! Not to mention those fun hidden fees. No, I will be advising people AGAINST using uhaul.

Maria C. 
Rating:
4.0

Customer did not leave a comment.

Jennifer L. 
Rating:
2.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Customer did not leave a comment.

Ricardo M. 
Rating:
4.0

Customer did not leave a comment.

Steven S. 
Rating:
4.0

NA

William B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD D. 
Rating:
5.0

Customer did not leave a comment.

LEWIS B. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY V. 
Rating:
5.0

Customer did not leave a comment.

Thomas K. 
Rating:
5.0

Put down my pickup at one location and when I arrived there for pickup I was told my pickup location was somewhere else 15 minutes away

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

JERRY H. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

All excellent

Patti B. 
Rating:
2.0

People were friendly when picking up and dropping off. When I got in, I found that the tank was empty and that was the first thing we needed to do. There is a $48 credit towards gas but it costed $60 just to get it to a half tank and I was driving to New Jersey; so of course I had to fill it again. It says there is an automatic charge if you give it back under around 1/4 of a tank. Would have been nice if we could have at least started with that.

RANDI D. 
Rating:
3.0

Customer did not leave a comment.

WENDY M. 
Rating:
5.0

Customer did not leave a comment.

Mark P. 
Rating:
4.0

THE FACT THAT YOU MOVED MY PICK UP POINT SO FAR AWAY IT COST ME MORE FOR MILAGE THAN THE RENTAL. i WOULD OF HAD A TOTAL OF 12 MILES INSTEAD OF 33 MILES. THAT MAKES ME VERY DIS- SATISFIED AS A CUSTOMER!!!!!

JAMES C. 
Rating:
1.0

When I got the uhaul it was disgusting. Then when I returned it, they charged me for a cleaning fee and gas's fee and gas. Over $100 more than the actual rental itself. I will never rent from there again!

Stacy M. 
Rating:
5.0

Excellent Service. Great guy to deal with.

Levi L. 
Rating:
3.0

It may not be the locations fault but this was the worst experience we ever had with uhaul! We will probably try another company next time! I did a reservation online for a location 3 blocks from my house where we always rent from! Went to pick up and my reservation was moved 15 min away without telling me! We got there and couldn't access the truck and was online /phone trying to get help for 30 minutes and then finally got access to the truck! Our price was much higher then the last times we used rentals! We were extremely disappointed with the customer service as it shouldn't take 30 min for a 2 min help! We paid $85 for 1.5hrs and I never paid that much before and last time we used for longer and further. Will try elsewhere

Quentin S. 
Rating:
5.0

This is the best place to rent a uhaul in the Boyertown, Gilbertsville, Pottstown area.

MICHAEL M. 
Rating:
4.0

There was excrement (I hope from a dog...) in the back of the truck. I stepped in it while loading a matress and had to unload what I already loaded and I had to scrub it off of the truck bed floor with bleach spray and paper towels before I could load anything backup.

TROY J. 
Rating:
5.0

Customer did not leave a comment.

TERESA R. 
Rating:
5.0

Customer did not leave a comment.

Adonis D. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
3.0

All good!

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
3.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

REGINA A. 
Rating:
5.0

Customer did not leave a comment.

HEATHER S. 
Rating:
5.0

Customer did not leave a comment.

DYROL P. 
Rating:
5.0

Customer did not leave a comment.

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

I was in a jam and needed the truck for a few extra days, the first day was fine but when I called a second time to extend my rental the people on the phone were rude and nasty and didn't want to help me. If you rent a truck for a day or two it's great but don't get into a jam because they don't care just get that truck back!!

Robert T. 
Rating:
5.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

keep doing what you are doing .

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

L B. 
Rating:
2.0

No furniture blankets that I paid for. Pickup location was changed on me twice and this place was it so I had to drive 1:30 mins out of my way to pick up trailer here.

Justin H. 
Rating:
4.0

Customer did not leave a comment.

GEORGE A. 
Rating:
5.0

This location was excellent. Very friendly and professional.

LAURIE B. 
Rating:
3.0

Customer did not leave a comment.

Bob H. 
Rating:
5.0

I highly recommend checking in online. It makes the process so much easier for everybody. It took longer to hookup the trailer than it did to do the paperwork. JT's will be my go to U-haul dealer for any of my future rental needs.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Thomas S. 
Rating:
3.0

Customer did not leave a comment.

Gary O. 
Rating:
3.0

Customer did not leave a comment.

AARON H. 
Rating:
5.0

Customer did not leave a comment.

EDWIN C. 
Rating:
2.0

My experience was horrible and attempts to call customer service were unsuccessful due to long waits up to 90 minutes. I requested a call back and was called back but hung up on. My equipment wasn't working correctly and it required a call to roadside assistance. Overall my experience with renting a trailer was negative from beginning to end.

DESTINNE P. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Customer did not leave a comment.

SUAMY M. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
No reviews have been submitted for this location.

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