The customer service at Julians was par excellence!!! And that deserves 5 stars. Parking was a bit inconvenient but come prepared for pick up only. You cannot park here. Thank you for the excellent service and for having the equipment we needed.YVONNEE P.
Customer Reviews for Julians Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Harold K.
Customer did not leave a comment.Beverly R.
Do a complete walk-around (of course), and ensure your contract is accurate. I was told my tank was full, and upon doing my own personal inspection it was only at half tank. I notified the uHaul representative, and they ensured that he will update my account to reflect the actual half tank of gas. Unfortunately, that was not done! A big hassle. Also, the truck was really, really filthy!Leonard O.
Anna was greatjoe G.
My reservation was confirmed for 9am and I planned my day accordingly. The van was double-booked by UHaul and wasn't due in until 12 noon. I had to spend an extra $40 on Uber to try to keep up with my time-sensitive agenda. UHAUL really screwed me over.CHARLESA W.
Customer did not leave a comment.MAX C.
Customer did not leave a comment.Joann P.
Customer did not leave a comment.Khalilah P.
Customer did not leave a comment.Paul B.
Had a reservation at 660 Broadway in Newburgh, NY. Arrived at scheduled pick up time and site was closed. Not answering phone. Waited 45 minutes before driving to this location instead. They helped me immediately and I was in my U-Haul in 10 minutes. Very nice people. They said this has happened Beforesierra C.
Customer did not leave a comment.Casey K.
Very goodBryan S.
Customer did not leave a comment.FELIPEA L.
Customer did not leave a comment.Tyrone W.
Great customer service! Very positive attitudes and welcoming people, which is why I've remained a loyal customer.angela R.
They were excellent!! I would recommend then to anybody!diane C.
Customer did not leave a comment.JASONM S T.
Great overall experience!Ashley P.
Communication. I reserve truck on line at one location and when I go to pick up the truck I'm informed that they didn't have any trucks available. So now in rushing to find a replacement truck. The agent called various location and she finally find a truck but the agent at the other location inform her the truck is for 1 way rentals only. Smfh.. I need a truck for 4 hours and the only truck in town is for 1 way rental only. I'm so frustrated and disappointed with uhaul.James J.
Customer did not leave a comment.Syretta H.
Very concerned about U-Haul trucks used in Bronx NY as holding vehicles for Covd-19 bodies. Would suggest those vehicles be taken out of service.john B.
Customer did not leave a comment.ADAM F.
Customer did not leave a comment.Tonya N.
Customer did not leave a comment.Richard L.
There's no need to make improvements at this location because they already have the customer service skills that will keep new and loyal customers coming back.angela R.
Customer did not leave a comment.Bruce S.
Customer did not leave a comment.Mariano F.
Great service, friendly and efficient.Noel T.
My original contract with Uhaul on 9W Newburgh, NY was never reviewed and my instructions for payment was never followed. I instructed them to use my credit card on file and they used my sons (Nicholas Gangemi) credit card instead.nicholas G.
Customer did not leave a comment.mellisa T.
Customer did not leave a comment.Angelo M.
Customer did not leave a comment.Laurie A.
Thanks for an easy pick up and great communication before and after my rental! Happy Holidays folks!Jennifer M.
Customer did not leave a comment.Joseph H.
Customer did not leave a comment.Lorie J G.
Great Service from a great group of people. Thanks Al.JOHN B.
Customer did not leave a comment.TERESA C.
Customer did not leave a comment.Frederick H.
Customer did not leave a comment.Yankuba J.
Great customer service. Above average. Larry and Al, and staff. It is always a pleasure to do business at Julians. Thank you so muchJOHN B.
Nicole was very helpful, the overall vehicle,10' Box, was better than expected. A short, but difficult move was greatly expedited.HOWARD K.
The 24/7 self check out application did not work on iPhone. The app asks that you take a picture of any damage on truck and to take a picture of yourself and submit it. The app is not compatible with iPhone Safari so the camera comes up solid black and you can't take the picture. I called customer service and waited for nearly 35 min., explained the issue to be put on hold again. Then explained to yet another person who tells me that the app is only compatible with Chrome browsers and to download that browser! WHAT???? Thankfully the owner of the establishment was on a late call and happened to drive in after hours...to maunually check the truck out for us. Horrible experience with U-Haul but the owner was great.Dorrie T.
The trailer I rented was a piece of junk. Old and should have been taken out of service long ago. We reloaded the trailer 3 times, b ut it still swayed the entire 1400 mile trip at 55mph. I feel like I wasted my money and that i was given this particu\lar trailer to get it out of the northeast fleet and make it somebody else's problem. I will be buying my own trailer for future moves and then selling it when I'm done. Veruy disappointed and the trailer has nothing to do with Julian's. It was dropped off there by a U-Haul representative. I had no choice in trailers.Rick W.
you did an outstanding job for me.Thanks again!Giraud G.
Customer did not leave a comment.James S.
The Gentleman who helped us was EXTREMELY helpful i believe his name was Larry Tuttle. I would rent from him again...matt M.
Julians, always easy, friendly, and customer service orientated.JOHN B.
Customer did not leave a comment.Mahlon B.
Customer did not leave a comment.ANDRE A.
Customer did not leave a comment.Jiong W.
Customer did not leave a comment.RHONDA P.
The actual location and service at the location was good. I was very upset with Uhual scheduling. I was originally scheduled for peekskill NY and then 1 day prior i was scheduled 25 miles away from my original pick up which through my entire move off. I can understand if it was 1 week prior but 1 day is absolutely ridiculous, never again.Kimoy W.
Customer did not leave a comment.MALISSA C.
Jessica and Al are great people. Work very hard to simplify things in an honest professional manner. The shop goes out of its way to insure customer safety, equipment readiness. Is there any better way to do business?JOHN B.
Scheduling of the truck was an issue. If I did not call multiple times to confirm my reservation the truck would not have been available. Poor scheduling and customer service. Julians location was great! Uhaul customer service needs a makeover big time.Kristin R.
Customer did not leave a comment.darrin W.
Customer did not leave a comment.STEFANIE J.
Make the Vans available for one-way tripsleon D.
Customer did not leave a comment.Matt D.
Had a great experience. Everyone I spoke to was extremely helpful and friendly. Would definitely use them again!!Margaret E.
The high beams did not work in drove along a mountain at night with very poor lighting from yhe vehicle which w as dangerous. The vehicle broke down and left me inconvenienced, and the agent gave me no options with the insurance, I was told I had to take the insurance.Charles L.
Customer did not leave a comment.Charmaine M.
Julians treated me right Well recommendedSTEVEN B.
Customer did not leave a comment.LARRYW JR P.
Parking is tricky and there is little to nothing the site owners can do about.. Just be prepared that you will have to park off site (really close) .. None the less loved the people that worked there. OI haven't been in NY states in a long time and these guys were very "New York" (ofcourse in a good way)Jerry S.
Add a question about your promptness, it was excellent, thanks for a great experienceBetty L.
Cabin super dirtyRichard C.
Customer did not leave a comment.Doug G.
The truck had garbage in it and the tires were completely bald, no tread left.Linda L.
The roof had a couple of small holes in it that leaked water and got several boxes of programming books in 'Mom's Attic' wet. Does the insurance I purchased cover this damage?JOHN L.
Interior floor was covered in mud. Cab floor was covered with a spilled, sticky beverage, with gravel and soil on the floor, onsteps and in crevices. Windshield was so filthy inside and out it took two cleanings to make clean.Gail F.
The paperwork part of the return was handled efficiently. However, although I stated that I might need help unhitching the trailer from my truck, no attempt was made to assist me. The return person stayed inside the building while I unhitched the trailer myself, disconnected the safety chains and the wiring harness. At no time did the return personnel assist me or even offer to assist me with unhitching the trailer, which I thought was rather strange.Robert S.
Again staff was courteous and professionaldavid R.
always smiling, efficient and friendly service!anne H.
great personnel, and wonderful service!ANNE H.
Excellent customer service and very relaxed transaction. Best part of the moving day!anne M.
Customer did not leave a comment.ANGELO M.
The truck I rented had over 180,000 miles on it and was in terrible shape. The suspension was almost non-existent as every bump in the road caused the load in the truck to be jarred and jumbled......worst truck I ever rented from UHAUL and probably my last!!!!!!!!! I am sure BUDGET has better equipment.....robert B.
Customer did not leave a comment.FRANK A.
Customer did not leave a comment.ANNA T.
open when you are supposed to. not 45 minutes late offer an apology for being late. what happened to customer service???Mark C.
The amount charged to my card was $60 more then my quote and I stayed way under my allowed millage also the truck had less then a half of tank of fuel when I picked it up and had to return it with 5/8 so that's another $20 I feel like they owe me $80Andrew C.
Customer did not leave a comment.EDWARD W.
Jessica went above & beyond for us to the tune of making my Mom bawl "like Niagara Falls". She(Jessica) is so good at what she does she should either run for Prez. or go to Vegas...NAAAAH! She's actually way better than either of those would treat her. ThankYou so much Julian's UHaul & Jessica!stepahnie H.
The truck that I rented had almost 180000 miles on it. When I went to start it the battery was dead. Had to call for roadside assistance, but managed to start it with my own jumper cable. Not a good way to start a move. :-(jennifer R.
Customer did not leave a comment.DAN W.
Jess was greatMICHAEL N.
My reservation was for 7:30AM due to the arrival of movers to my home at 8:00 (charging $125/hr). The first person to arrive to Julian's did so at 7:45, but he was unable to help me. The next person arrived at approx. 8:00, but was also unable to fulfill my reservation. Not until the owner arrived close 9 was progress made. I pulled out of the lot at 9:15, almost 2 full hours after my reservation time. The truck was dirty, had trash and cigarette ashes throughout, and the dash board was coming loose on the passenger side. Upon returning the truck, I found my vehicle to be missing from where I parked it. Even though I repeatedly asked if I should park somewhere else and was repeatedly told it was fine where it was, the owner decided it wasn't ok where it was and towed it to a less than desirable neighborhood down the street. This was done without a phone call or notification of any kind. Then, the owner proceeded to berate me for parking where his employees told me to park. Having moved seven times in the last 8 years, working with several different companies in the process, this would have to be the single worst experience I've had. Not under any circumstance would I recommend using Julian's as a location for truck rental or anything else, for that matter.MATTHEW S.
Customer did not leave a comment.JEFF W.
Customer did not leave a comment.DANIEL H.
Customer did not leave a comment.KARLA N.
call in your reservation ahead of time on the phone it will be easier and fasterTOM M.
nothing - friendly - efficient - great service!Jill E.
Customer did not leave a comment.NOREEN C.
Nothing - they were so nice and efficient, I am not only going to rent a uhaul from them again, but I think i am going to use them for all my car repairs.JILL E.
dropped vehicle off after business hours.kathie M.
Customer did not leave a comment.lahmar S.
Customer did not leave a comment.CHRISTINA W.
Very courteous in allowing after-hours drop-off and completing closing paperwork without the need for an in-person visit.JON C.