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Customer Reviews for Julies Floral and Gift LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Owner showed up in perfect timing as we couldn't get the online thingy for the keys to work... she was great... even let us use her restroom... :-) 😀
Joshua FVery friendly and helpful staff. My only problem was with the truck I got in that the mirrors where not adjustable and I had to lean way forward for the right hand one to be of any use while driving
Edward MI don't think it was the locations fault, but I was never given information on how to pick up when the location was closed for business. Phone calls with Uhaul were frustrating. They wanted me to download an app. Keep in mind, older people don't use all the apps. There are still people that do things the "old fashioned way"! Like talk to people. So they sent me a link, but we were in the middle of nowhere and the information I was putting in would not load. So more frustration! I had to call uhaul back again, they transferred me to someone else - who really did not have good customer service skills. It was an extremely frustrating experience!
John LIt was super easy to drop it off, the lady there was super helpful and kind.
Mason GJulies Floral was great to deal with. Thanks for helping my wife.
David SCustomer Service was great. Was only concerned that front tires were down to 25psi so we added air.
Kim KJulie’s Floral seemed like an unlikely place to drop off my rental, but Julie was professional, knowledgeable and, especially given the conditions of my experience with my pickup and the truck I was rented, she was patient and kind.
MICHAEL MJulie’s was great. 20’ truck was clean, but old and out of alignment. Averaged 8.77 mph for 283 miles. Ouch! Time for new equipment.
mark rJulie was very knowledgeable and informative.
william fOwner of the store was wonderful !
Lisa MThe location is in a dead zone so my self checking didn't work and I had to wait until 9am to pick up the truck. I would have a notice on the website saying self pick up and self return not available here.
Mercy MWiFi availability. Having to use the App because the location wasn’t open at puckup was incredibly difficult. Returning was impossible using the app, luckily location was open and the shop owner took care of it. The cell signal at the location is spotty and WiFi would help. The truck itself smelled of weed. The steering was very loose. In summary the app kind of sucks. Instructions were sent only after I called support from the pickup location The shop and owner was very nice and helpful but not there until 10am.
Steven HThe license plate was peeling off to the point were you couldn't see some of the license plate. Luckily we didn't get pulled over being it was peeling off. It was a little slow checking out with the service in that area. Besides the license plate it was okay.
Harold RThe vehicle was clean but it drove a little rough.... the steering is off and it had a little trouble shifting into gear even when it was empty
Jamie BOverall disgusting experience with U-Haul… waited five hours for a truck at a location that was 45 minutes away from original pick up… was not compensated all the miles they said they were going to … was unable to go to gas station because.. again five hours late so gas station was closed and we were already over miles and couldn’t drive further without being charged a fee… then a cleaning fee??? The only thing with that truck was moving blankets and the truck wasn’t that clean when we got it… I paid 300 for a truck that was beyond late causing me to lose an entire day moving and having the landlord charge me another month… and I reserved truck 10 weeks in advance…. Just awful experience and they will rob you blind on top of that….
Erin SGreat lady nice take care of you right away definitely recommend if you need something to move around
Edgardo SWe were doing an out-of-state move and it was kind of last minute. But we were able to reserve what we needed to move.
Smatha GThe location was great. The truck was old and needed to be replaced. There was no power when going uphill when empty. The overhead door was all rusted and very difficult to open and close. If this was the only truck available for rental next time, I would go some where else.
Roy MI was told at pickup that I could drop my rental cargo trailer off in Hillsboro, NH. Upon arrival, I was told that I could not, and it was suggested that I drop of at a location in Weare. Not convenient at all. I said I did not have time, as I was taking time off work for this return. Then I was told to take it to Peterborough at Achille. This was all on my time and dime. Not impressed with the service or communication by UHaul. Customer service is obviously not a top priority for this company. Seems to be the way of the world these days.
Jeremy DNothing that I can think of. Everything went well. Thanks
Barbara DGreat customer service.
Mark RThis location is the most convenient for my needs and Julie gives great customer service. I am grateful that she is able to partner with Uhaul in addition to operating her own business at one location. Julie provides a valuable service by offering her location as a place for rentals, it has helped me out in a bind and I'm glad she is local to me. She will take great care of you.
Sonja BJulie was great, everything was ready when I got there and it was an overall outstanding customer service experience!
Gary Bnothing very professional and very nice to deal with highly recommend
Bob HGet more 5x8 Van trailers with the ramp door. I makes loading so much easier.
Jon EKeep up the good work
Thanh HThe trailer I rented doesn’t have a jack to raise the tongue to the hitch and it is very heavy so one person can’t hook it on this does not make any sense since you have to have 2 people to man handle getting it hooked up
Marc ATruck had 1/4 of a tank of gas. Had low fuel light after less than 50 miles for that. If I put more in I get no credit for that gas. This will be my last u haul rental ever. I will use Penske
James BGreat customer service
Sandra SJulie was rude and acted like she was doing me a favor by waiving a fuel charge for me but I filled the gas tank to exactly what it was when I rented it. I had pictures to show her.
Gina HJust wish my pickup location was closer. I went 24 miles out of my way to get the u-haul and to return it. 24 miles that I paid for.
Judy JYou are very friendly and thank you for your help with the move we plan on using you again.
Larry RJulie’s flower shop made the rental pick up so easy and quick. She was super helpful when it came to the terms and conditions. Definitely will recommend her to anyone who needs a rental.
Christina PJulie at Julie's Floral is an excellent resource in the community. She was very helpful and professional,and made the awful process of moving alot easier.
Mark OFantastic Facility and great people
William SVery easy pick up, staff was wonderful, and great experience!!
Karen RAmazing Customer Service
William SVery friendly service. Very easy to do at location.
Linda ZThe experience could not have been better.
Christine HMy reservation was confirmed. Late the night before my 7:00 a.m. pick up, a voicemail was left saying they did not have the truck. I had to drive an hour away to pick one up, putting my move behind a total of three and a half hours. The help I had lined up for that day could not stay any later than originally planned, leaving the move to two of us The customer service rep was condescending. She told me something along the line of it's the end of the month, what do you expect?
Denise CStaff was friendly, and pleasant to talk with. Quick turn in!
David BThe truck was clean. However the tires were very worn and while driving the starting out somewhere near there seemed to make a lot of strange noises.
Charity CQuick, easy, convenient and economical. Perfect for in town.
Daniel MJulie was very helpful. The entire experience was a positive one.
MARGARET WPoor cell service (at least for me) so the smart phone on-line check-in features worked but did so slowly. Best to go in during business hours if possible. She is very helpful.
William SFirst I must say the owner was very friendly & pleasant to interact with. The truck was not maintained or prepped properly for my rental. 1) The blower motor fan was not working so no AC, but more of a safety hazard was the defogger did not work when it began to rain and the windshield fogged due to humidity. I could not see and had to pull off the road. This is such a safety hazard and not acceptable. How can you knowingly rent a vehicle with broken fan motor safety!!!! 2) The glove box was broken and someone attempted to duct tape it closed and the tape failed so it flopped open /close as you drove down the road. 3) The cab was not clean. There was food waste on the seats and floor as well as mud/dirt. I find the fact of the cab not being cleaned or even attempt to clean it is totally unacceptable with Covid & now monkey pox. I have rented numerous vehicles in the past and to be honest it seems that NO dealer cleans or wipes the surfaces of the truck -disgusting and non hygienic ! 4) The radio did not work which was the least of my concerns Looking ahead I will be hesitant to rent from Uhaul with these experiences
Christopher W