Customer Reviews for Jupiter Park Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Jupiter Park Self Storage

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William S. on

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Not realizing the official opening time on Saturday was 9am, we showed up at about 8:40am. The attendant was already in the office working, however, instead of going ahead and taking care of us he made us wait until the official opening time. Okay... I understand. I'm sure he had tasked that needed to be done before the official start time that took a precedence over taking care of his customer needs. Here is my real problem. While killing time waiting the 20 minutes, I notice on the lot was three 20 foot trucks. 2 newer in much better condition than the 3rd truck that you could visually tell was older with a lot of millage. So when he open the doors... and we started the rental process, I mentioned that I'd like one of the newer trucks. Does he assign one of the two newer trucks to me as I requested...? nope, I get the old truck without an explanation as to why he couldn't accommodated my request. Keep in mind this was a local rental, 100 miles in town. Jupiter down to Boca and back. Moving my daughter back home from school. Truck left Jupiter at 9:15am and was back to Jupiter at 9:15pm. Why would you not give your customer the newer truck, especially when your customer requested the newer truck? The truck I was assigned smelled in the cab and in the box. The frontend had so much play I was terrified driving it. I had to constantly saw on the wheel to stay between the white lines. I'm not looking for something and I'm only responding to your survey. My question(s) is rhetorical, not looking for an answer. I'm the silent customer that goes away quietly.

John A. on

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I rented a 15 ft truck. The prior user obviously use the truck to haul concrete construction material. As such the ramp was very difficult pull out or put back because the rollers were were jammed with this construction material. Also, the rear overhead door had a spring it was very difficult pull down, and as such if you let the door loose, the door would swiftly fly back up. HOWEVER, my biggest problem was with the trucks fuel gauge. When I initially rented the truck the paperwork showed the gas tank as full, however when turned on truck the gauge was just slightly below full. When returned the truck, the person checking in the vehicle said it was below full. I said it was exactly were it was when I rented the truck. I showed him the gas receipt of 12.075 gallons @ $2,599 a gallon for $31.38, and I said the fuel pump shutoff automatically, which is recommended method. The UHAUL person was rude and didn’t care and proceeded to charge me an additional $7.80. Its not the $7.80 its the employee didn’t care about the poor condition of the vehicle, which had over 130,000 miles I have rented many trucks from UHAUL, but i will never rent from this location again and think twice from renting from UHAUL at any location. We have may choices when renting trucks and UHAUL has really slipped.

Florencio B. on

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Customer did not leave a comment.

Ana R. on

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Friendly professional and courteous

Kim C. on

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Gregory L. on

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MELODIE S. on

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Your app did not work for me to pick up my truck electronically. Fortunately the office was open and eventually they decided to help me with my situation. But when I return the truck I put fuel in it took a picture of the dash But they charged me $30ish in fuel. This is crazy. I have never been treated this way when dealing with U-Haul before.

Tamir R. on

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Ronald L. on

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Very poor attitudes between the couple that runs this place.

Vivian T. on

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The tail lights were out on the Van I rented. I forgot to tell the clerk as I dropped off keys after hours. This almost caused an accident. Luckily the driver behind me pull over to get my attention to tell me the tail lights were out. Not the break lights (thank goodness) but the tail lights. Luckily I only had a few miles to drive otherwise I probably would have gotten a traffic ticket Clerk was swamped that day but he was very nice and helpful professional. I think it was Jim?

DARREN M. on

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Average

Jason D. on

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Quick, easy and friendly service right when I needed it most.

Lawrence W. on

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Hunter F. on

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Nancy A. on

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Joe and other associates were very helpful in coordinating a one way trip with drop off. Friendly, supportive, and great follow through! Thank you!

Damis G. on

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josh S. on

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App checkout didn’t work. Had to wait 90 minutes for assistance. Did not have reserved vehicle. Replacement vehicle had no gas. If your goal was to deliver a horrible experience then you were successful.

Rachel K. on

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The gentleman at the location when dropping off the rental screamed in my face while I’m 4 months pregnant. Horrible customer service!! Would never use U-Haul again and I’ve been using U-Haul for some time.

Jesus G. on

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Customer did not leave a comment.

darysue T. on

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Joe was professional and courteous.

Scott M. on

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Joe was great

Tom W. on

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Customer service was excellent

Leslie B. on

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Customer did not leave a comment.

Nicholas R. on

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Employee that was there when i picked up the vehicle was terrible. Was ignorant to me. There were 2 hand trucks in the truck which he said i ordered and was charged for. Did not order or use either and was charged for. He is not good with customer service.

Barbara W. on

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Richard M. on

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michel S. on

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I rent at your location truck 2 time a year for many year My experience this time was very disappointing just to say... 1: as I arrived at your facility there was nobody in the office for 10-15 minutes 2: they give a truck that as a alignment or other problem as you drive the truck goes up and down constantly so i turn the truck around back to you facility and Joe the rep wall around the truck and kick the tire and say well we have bumpy road in this street soon as you go on the main road you will be fine ( he did not want to give me a different truck and did not want to test drive so I just did not believe what he was doing and saying C: as I go on my way picking up my frame and art for a show the truck is so much a problem on 95 that I had to go to us 1 all the way to Fort Lauderdale instead of a 1.5 hour truck ride it was a 3.5 truck ride to go there and come back so after all this aggravation I call Jope many time to tell him of the problem again and he was not helpful and confrontational after telling him of problem he charges me late fee ??? WOW thes is not a good PR or customer story to be on your website or social media so waiting for my credit for a surcharge for time and a call from Joe manager

Herbert K. on

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I pre-registered online which seemed to help the process. Only took about 10 minutes till I was hooked up and driving away. No problems.

Diana O. on

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The person was very helpful!

John L. on

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Customer did not leave a comment.

Luz A. on

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Ken B. on

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Tyler O. on

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Parking lot was cluttered with trailers, trucks, etc.

ROBERT J. on

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Very helpful and easy to use wonderful people ty

Michael R. on

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reserved 10 foot truck and had to take 15 foot even though there was one out from. reserved the 10 foot truck 3 weeks in advance. waited 45 minutes in line and only 2 people in front.

James M. on

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Customer did not leave a comment.

Tersa M. on

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Carolina G M. on

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Deric/Eric ignored me,refused us service,was very rude,even when I arrived b4 4pm(coming from Orlando),Took a pic of time on my watch up against your store hours sign! Said I was not even on ur list

Sandra C. on

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I initially spoke with Tommy regarding types of units. He was very knowledgeable. Darrin was extremely helpful with check in and answered all my questions. I was very impressed w/ the quality of CSV.

Phillip K. on

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Rooms are dark, second floor is somewhat difficult to use.

Michael M. on

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Excellent customer service. Wish the containers were different but for the price compared to other facilities in the area, I’m willing to make the trade off.

PETER S. on

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A pleasure to work with these folks. Very accommodating and fair. Honest business people. Highly recommend.

GARY L. on

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We moved out (with written notice) in October not "just recently"! We were happy and will consider using this location again in the future.

VINCENT C. on

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Very Good

BERNADETTE P. on

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Move in date changed to 10/9/2017 - Not yet moved in.

KRISTIN V. on

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We had a few problems accessing the unit at first but staff was friendly and helpful at resolving the problem. Units are clean and it is nice that they are all climate-controlled.

MARY B. on

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Person I dealt with was very efficient and kind. The facility is clean and close to my home.

ANNE-MARIE C. on

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The associates were very nice and helpful but their site needs to be more specific in relation to the types of storage units they possess.