Customer Reviews for JWR Transport Ltd
(U-Haul Neighborhood Dealer)

94 reviews

300 Railway Ave   Veteran, AB T0C2S0

(403) 575-2875

Hours

  • Mon–Sun
    8 am–6 pm

Services at this Location:

Contact Us

(403) 575-2875

300 Railway Ave
Veteran, AB T0C2S0

Services at this Location:

Hours

  • Mon–Sun
    8 am–6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
3.0

Uhaul needs to put the correct tires on the items being rented. All four tires were bad on the car carrier we rented, and one of the tires wasn't even a trailer tire, it was a regular car tire. The entire situation was very scary and unsafe. The customer service was helpful to correct the situation, and the man that came to change the four tires was also kind and helpful, but I'm not sure I'll rent another Uhaul again, It was very unsafe, and ended up losing a half a day driving to get the repairs done. I did inform customer service and their response was extremely lackluster considering the gravity of the situation, and no one seemed surprised that all four tires were bad and had to be replaced,which is alarming to me. Was also unable to get the free month storage rental because they didn't have a unit big enough, and that was one of the reasons I chose to rent the Uhaul for a one way trip. I really feel like there should have been some kind of compensation for this and all I got was the statement, "oh," and at my insistence they agreed to my dropping off the Uhaul at 4pm, instead of 10am.

deanna C. 
Rating:
4.0

Customer did not leave a comment.

Jayne S. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Owen B. 
Rating:
5.0

Thank You for making it easy for the rental. It did the job for us just great. Your service is wonderful and very friendly. Well done !

Carmen P. 
Rating:
5.0

Customer did not leave a comment.

Arlene S. 
Rating:
5.0

Customer did not leave a comment.

Clayton G. 
Rating:
5.0

Customer did not leave a comment.

Jesse P. 
Rating:
5.0

JWR IS A GREAT PLACE , OWNER AND STAFF WERE GREAT !

Robert G. 
Rating:
3.0

Customer did not leave a comment.

Curtis S. 
Rating:
5.0

Great service

Brent G. 
Rating:
4.0

Not sure how the speed of processing could be improved, but that seems to be the worse part of pickup

Peter N. 
Rating:
5.0

Great customer service

Sherry L. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
5.0

Customer did not leave a comment.

Tyson B. 
Rating:
4.0

Good customer service at this location, however others which I had to deal with on this trip was terrible.

David D. 
Rating:
4.0

Customer did not leave a comment.

Darolyn B. 
Rating:
5.0

Customer did not leave a comment.

Brian D. 
Rating:
5.0

Customer did not leave a comment.

Andrew K. 
Rating:
5.0

Customer did not leave a comment.

janice C. 
Rating:
5.0

Very Helpful and Friendly Service.

Brent G. 
Rating:
5.0

Nothing the service here was beyond my expectations. Had help hooking up the trailer very friendly. Great people here Thankyou very much

Tim S. 
Rating:
5.0

Customer did not leave a comment.

Nick F. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
5.0

I had no issues. The lady that runs it was efficient and easy to deal with. I had to get a last minute trailer. I called, she had one, and I got it. Went well.

TANYA W. 
Rating:
1.0

Customer did not leave a comment.

sharlene P. 
Rating:
5.0

Customer did not leave a comment.

Samuel S. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Customer did not leave a comment.

Caroline K. 
Rating:
4.0

Customer did not leave a comment.

lee S. 
Rating:
5.0

Put proper tires on for Canadian winters

Jarod B. 
Rating:
5.0

Customer did not leave a comment.

Less B. 
Rating:
3.0

Customer did not leave a comment.

ken S. 
Rating:
5.0

Customer did not leave a comment.

DAVE G. 
Rating:
3.0

Heckofa long way to go to pick up a van - took about 5.5 hours return trip. Closer would have been a lot bettor for our timing for the move.

ian W. 
Rating:
4.0

Customer did not leave a comment.

warren W. 
Rating:
3.0

Customer did not leave a comment.

Zoe I. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
3.0

The contractor was great to deal with, but we had to travel over 300 km away from our requested pickup location to get the equipment reserved when we needed it. Promised reduction in rental rate did not materialize.

Euclid S. 
Rating:
5.0

Very helpful and personable.

TIM W. 
Rating:
3.0

Customer did not leave a comment.

Cody H. 
Rating:
3.0

The people had no idea I was coming to pick up a rental.

RICHARD T. 
Rating:
4.0

Customer did not leave a comment.

DAVID C. 
Rating:
5.0

Very accommodating.

CHRISTOPHER E. 
Rating:
1.0

No one was there again

TRACY B. 
Rating:
3.0

Uhaul was dirty and covered in ashes and dirt.. location did not look like a uhaul dealer

TANYA M. 
Rating:
5.0

Customer did not leave a comment.

LORI S. 
Rating:
3.0

have a closer location to Provost

DAVID C. 
Rating:
3.0

Customer did not leave a comment.

FRANK C. 
Rating:
3.0

Customer did not leave a comment.

marlon C. 
Rating:
4.0

Keep your equipment clean.

GORDON G. 
Rating:
5.0

Customer did not leave a comment.

KEITH F. 
Rating:
4.0

Customer did not leave a comment.

Jim L. 
Rating:
5.0

Everything was great

Brain G. 
Rating:
5.0

Customer did not leave a comment.

Jason U. 
Rating:
4.0

Customer did not leave a comment.

JULIE S. 
Rating:
5.0

The staff at JWR were by far the most helpful and friendliest I have encountered. They went above and beyond what they need to do.

James G. 
Rating:
5.0

Everything was good at this location

BRIAN G. 
Rating:
3.0

Customer did not leave a comment.

Marilyn R. 
Rating:
4.0

Customer did not leave a comment.

MICHELLE F. 
Rating:
3.0

The location was small and the staff were unavailable at that time. But drop off was facilitated by a drop box. Very convenient.

DAVID AND JAYNEE W. 
Rating:
1.0

I was miss billed causing me to have 2X 29.00 over limit fees on my credit card

Mathew T. 
Rating:
4.0

Customer did not leave a comment.

BARB O. 
Rating:
2.0

Customer did not leave a comment.

JANINE L. 
Rating:
5.0

Went out of there way to help with a blown tire even tho it was after hours.

Steven S. 
Rating:
5.0

These guys rock thank you Wayne and Janice. Byron

BYRON G. 
Rating:
3.0

Customer did not leave a comment.

DAVE M. 
Rating:
4.0

I dropped the trailer off yesterday no one even looked at it He just said park it then today I had a phone call telling me I had to drop trailer by two pm

rick U. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
4.0

Customer did not leave a comment.

Brenda R. 
Rating:
5.0

Customer did not leave a comment.

DERYK T. 
Rating:
3.0

Customer did not leave a comment.

DIANNE W. 
Rating:
4.0

Customer did not leave a comment.

LYNN H. 
Rating:
4.0

Customer did not leave a comment.

laurie W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN K. 
Rating:
5.0

Customer did not leave a comment.

MIKE K. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Lisa A. 
Rating:
5.0

I ordered a u-haul in Hanna, Ab and had to drive over an hour to get one. Hanna, Castor and Veteran Locations are full of great local people. The lady from some strange number called demanding the uhaul back the next day. I spent at least $90.00 on fuel for my vehicle to get to and from Veteran plus $66.00 for u-haul so that it was at 5/8 when I returned plus kilometers from Veteran. I booked a u-haul over a month ago, a 26 foot truck and they gave me a 17 foot truck. I do not think it is fair to book something and not have anything available. This is not the fault of the local people, but overbookings on u-hauls. In total I used this u-haul for two days locally in hanna, where I picked it up and ended up spendind 183.75 {days rental plus km from veteran to hanna), 66.00 for u-haul and appromiately $90.00 in fuel for my yukon with 2 young children and my father. it was very inconvient for us and cost us $330 dollars for a move that should have cost under a hundred in my mind. we live 2 km from town total mileage would have been maybe 15km, bc we had to do 3 or 4 trips to get everything moved. I am very thankful for the grwat locals, but u-haul owes me money in my mind. Thank-you!

JENNIS E. 
Rating:
5.0

Customer did not leave a comment.

HEATHER T. 
Rating:
5.0

I will never recommend uhaul to anyone monterey park storage ruined it for me and anyone I tell this story to that location should be investigated by w5 on cbc

Erin M. 
Rating:
5.0

All was fine

ELDON W. 
Rating:
4.0

Customer did not leave a comment.

ERIC P. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
4.0

Customer did not leave a comment.

JOE K. 
Rating:
5.0

Customer did not leave a comment.

Janice C. 
Rating:
3.0

Customer did not leave a comment.

ALLEN S. 
Rating:
5.0

Customer did not leave a comment.

Galen L. 
Rating:
4.0

Customer did not leave a comment.

JAY K. 
Rating:
3.0

Make sure tires are good and do not blow treds

DARRELL K. 
Rating:
5.0

Customer did not leave a comment.

Dean W. 
Rating:
1.0

Customer did not leave a comment.

DEBRA M. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
4.0

Customer did not leave a comment.

No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

Back
To Top