Customer did not leave a comment.PAULDARNEL C.
Customer Reviews for K&M Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Convoluted pickup process... Even though I did all the required steps online, I still had to go into the shop to pick up keys, was about to be given the wrong truck until I double checked the license plate on my reservation, truck was not cleaned and had a receipt from previous renter in the cup holder (this is especially bad during COVID), the separating frame between driver and cargo space was bent in a way that gets in the way of the side doors closing (shop owner shrugged this off as no big deal). Just not the best experience with this rental. Not sure if I will rent again in future.Oleksiy Z.
websites indicate that they're open until 12am but they actually close at 9:30pm. for after hours drop off they don't have a key drop off box. so what's the point of dropping the truck off after hours if i have to go back to give them a key when they open?Christopher C.
Customer did not leave a comment.Patel K.
I was in and out in 15min. Fast service. ThanksWilliam C.
Customer did not leave a comment.David J.
The system was down so we were told we had to get the insurance which we did not want to do. This added $15+ dollars to the fees. The van smelled of smoke and was not cleanNicalo C.
Good serviceGERALDD M.
Customer did not leave a comment.CAROLYNABAYA L.
Excellent customer service... I loved it... ðŸ‘ŒSharan J.
Customer did not leave a comment.shawn P.
Customer did not leave a comment.Antonio A.
There needs to be better policies for gas (this is not exclusive to this location but any time I have rented uhaul) The gas should always be topped up full before taking and none of this guessing stuff, I was told it was full when I left, so I filled it when I was done, and there was no way it cost $18 in gas for 9km total Other times I have rented it's been at odd spots like 1/4 and I had to try and guess what that was.. fix this policyDonald B.
Could give a five, just that the Guy did not practice social distancing and the Van was not cleaned and the odor inside was pretty bad. Not recommended especially in times of Covid-19.Loxlan K.
Customer did not leave a comment.RAMZIISSA ABDULH B.
Excellent service and very friendly environmentALAAS T.
Trouble with the location pick up after I booked the van via phone through the call Center. Received two separate invoices with the same booking number. Pick up time and location was wrong. Needed to phone and change the details. Smooth pickup and drop off after thatDonna P.
Customer did not leave a comment.RAFIL A.
Very friendly and professional service. I would definitely come back!CAROLYNLOUISE A.
Excellent customer service!Jennifer A.
The service provider was polite and courteous. The service provider did not circle the vehicle with me or confirm the km. The interior of the cab was rather dirty and thought it would've been cleaned prior to each use, especially during Covid-19. When I went to return after hours, the U-Haul page would not allow me to share my location even though my location services were on. I was unable to continue with the mobile drop off due to this. Luckily the shop owner was still there and unlocked the store door and I gave him the key. I was also surprised to notice that a $15 fee was added for coverage, despite me selecting in the initial page that I declined and knew I was responsible for the 25k USD vehicle. I would use your service again, just a little disappointed this timeDon D.
Customer did not leave a comment.Bruno L.
Customer did not leave a comment.Thomas C.
Customer did not leave a comment.Stephanie M.
Customer did not leave a comment.Andason C.
Man in the mini mart was very very helpful and polite.crystal G.
Customer did not leave a comment.Darlene W.
Customer did not leave a comment.John D.
All was good.Yean S.
Guy was niceCamila R.
I returned the truck after cleaning and i was charged for cleaning. This is so unfair.SAHIL G.
Customer did not leave a comment.Hamid B.
Customer did not leave a comment.michal K.
all greatmartin H.
Customer did not leave a comment.charminkumar P.
Customer did not leave a comment.Sethu S.
Customer did not leave a comment.Waled A.
Customer did not leave a comment.Maciej S.
Customer did not leave a comment.Peter H.
Customer did not leave a comment.GUY B.
Customer did not leave a comment.Syd R.
Very good customer service! The back of the van (floor) was a bit dirty.Nicole P.
The representative wrote more km than l did and cherged me estimated price instead of real usage, l was over charged $ 7.00 dollars.andrej C.
Very great persons that attended to me, esp the jovial man who took the delivery details in the night. Very amiable.Olasunkanmi B.
Provide vehicle that get decent mileage. We only drove 30 kms and it cost over 17.00 to fill the tank back to full. This was only a van not a big truck. Ridiculous.David B.
The employee at this location who was renting the U-Haul van to me started by telling me that women are terrible drivers and men should be driving. He then tried to charge me for insurance even though I had already declined it. When I returned the van, the same employee accused me of not replacing the fuel used (I did, immediately prior to returning the van) and tried to charge me for fuel. I will not be returning to this location.Kristen S.
Phenomenal serviceEric H.
Customer did not leave a comment.Hadi S.
Customer did not leave a comment.nigil C.
Customer did not leave a comment.tanveen D.
Customer did not leave a comment.Dan W.
The truck was disgusting and smelled like a horse, but I could have gotten over that had the woman at the store had any customer service skills at all. She was incapable of completing the order (my boyfriend had to get behind the counter with her to show her how to print - two separate times) and she was completely rude. She had him bring the dolly back inside but swung the door shut behind her so it slammed on his face when she knew he was behind him. The whole experience was really odd.Laura M.
Customer did not leave a comment.Zachary S.
Customer did not leave a comment.dalton M.
Customer did not leave a comment.peter B.
Customer did not leave a comment.Sonead D.
The gentleman who ran the store in the early morning was extremely courteous and a great person to deal with overall. However, when we returned the truck. there was a lady working instead and she was not as easy to work with. When we had left with the truck in the morning, we were told by the man working that when we return it, to make sure it is parked in the exact same place that we found it - and if the spot is unavailable, to just park it in front of the store. So, I did just that. I returned the truck earlier than discussed and it was parked directly in the spot that I had taken it from. When I walked in to the store to pay and return the keys, the lady refused to take the keys and assist me. My boyfriend and I informed the lady of what we were told earlier that morning. The lady continued to argue with us that we needed to return the truck to a completely different location that was on the other side of town. Feeling very frustrated as this has already taken up much of my time on my moving day, I finally left the store to return it to the other location she insisted that it needed to be returned to. When arriving at the other location, they asked me where I had rented the truck from, and informed me that I must return it back to where it came from. I then explained the situation to the associate, and him and his other co-workers were very helpful and wonderful in resolving the situation. However, I still had to pay for the extra mileage that it took to drive all the way to the other location just because one lady did not want to take the return. Which is more of an annoyance than anything. Other than this, the truck was quite clean and well maintained - super comfy and new so there are a lot of nice features! Would definitely rent and recommend U-Haul again, I just would not recommend that location.Taylor O.
Good serviceDharavi B.
Not much, you left a great impression on me with your rental company vehicle and service. Thank You.teddy R.
Customer did not leave a comment.Mike J.
every think was great we just rented to small of a truck we bought a hot tub went to pick it up and it would not fit in the truck but the service was great thank-you Doug S of London Ont.douglas S.
I was over charged on my billShawn L.
My following remarks are directed more at "U-Haul" rather than the rental pick up location. I did not find the "express" check-in that impressive and there was also a small dispute over whether I had bought the insurance. The overall experience was good, though, and I would not hesitate to use this location again.Randy B.
Customer did not leave a comment.Ehsan B.
Customer did not leave a comment.Zhen Y.
Customer did not leave a comment.Jacqueline P.
Don't let customers book trucks when locations are closed. I was unable to get my keys and therefore unable to use the U-Haul for my trip. I went to another U-Haul location to get a different truck. Costing me extra time and money. I am not happy with the online service that allowed me to book a vehicle in a location that would be closed.Alanah S.
Neither of the two sites that I rented the equipment from seemed to really know what they were doing and what needed to be done. The truck was pretty beat up and I did not get the number of blankets I had ordered (only got 6, and I had asked for 12) Overall I was very disappointed with the service and product I ended up renting, plus feel I should have been able to reduce the fee since I only used the truck for one day and not two...Stephane D.
Convientnt location, efficient help, great overalmarcel L.
Have a standard for which locations you contract with, 1165 oxford st E London Ontario continually rips people off, lies to them and makes very sexually and culturally offensive comments to guests. When I picked up the keys we agreed on 19.95 + mileage and no extra coverage as I was literally only moving across the street and the store is around the corner. This was clear I said it, he said it again confirming and my friend witnessed the whole thing. When we dropped the truck off my bill was well over 50 which made no sense, when I asked to see my bill he said to check my email, yet I had not received any emails! Hours later the email arrives saying I chose a 20$ coverage plan! It clearly is not the first time this happens and was not an accident. The middle aged man who owns the variety store also kept asking if we had girlfriends we could bring in to meet him, talking about getting girls pregnant and insulting the cultural and religious standards of Muslim people. It was very awkward, offensive and I can't belive I was deliberately lied to my face, I'm really disappointed with the service of this establishmentDajama Y.
Customer did not leave a comment.Dawn W.
Very disappointed in the pricing for my U-haul contract. priced it out in advance and was expecting approximately $350. Was gouged for $550 when setting it up only two weeks later for the exact same one way trip.Gabe B.
Customer did not leave a comment.jessica C.
Customer did not leave a comment.Natasha C.
The man At the location I was renting the Uhaul called me an hour before I was picking it up and told me I had to have the truck back earlier the next day than I had it booked for. When I told him I wouldn't he informed me to go rent one somewhere else.jody J.
Customer did not leave a comment.Jenny T.
Customer did not leave a comment.Shannon S.
Customer did not leave a comment.Josh B.
Customer did not leave a comment.Kevin G.
The online sign in had an issue right off the bat. I had to call a number 3 times to get an answer. I also feel like I had to give the same information I had already inputted in the past. Too many steps.Eric L.
2nd time using this location. owners are great guys. very helpful, great to work with.William H.
Great Coustmer Service!! Egyptian Manpraveen B.
Customer did not leave a comment.ernmond W.
I was told my pick up was at 4:30,mean while it was at 10:30 am. When my movers got to this location,my uhaul wasn't there. I spoke to someone named Mike,& was told it wasn't payed for,when I had paid for it a week earlier.I told him that I paid visa debit,&he told me that uhaul doesn't acccept that,&ues they do,as I had already paid. The staff MUST know what kind of payments they take,as well as looking better to see if it has been paid for,instead of arguing with the customer. ThankyouCarol L.
Customer did not leave a comment.Tasha N.
Customer did not leave a comment.don H.
Staff were excellentNeil H.
I had called to clarify my order earlier this month with a U haul representative ( not the local supplier, who was very helpful) I cancelled an incorrect booking but stressed that I still wanted my original booking. I was assured it was still booked but when I came to pick up the truck I found this order had been cancelled. NOT happy about this at all !! Luckily the local dealers were able to provide me with a truck right away but your central rep let me down.Brenda C.
Excellent service!! I've been using this location for over 7 year!!!Shawna K.
Customer did not leave a comment.Frank E.
Vehicle was not well maintained. Wheel balancing was off.subir P.
The person behind the counter at this location was very rude and belligerent for no apparent reason. She kept asking me to wait and then accused me of lying about whether I had paid or not. Also said that I didn't restore the gas to the level it was at pickup when in fact there was more gas in it at drop off than at pick up and I had pictures to prove it. Very disappointed in how this person treated us when we had done everything asked if us by U-Haul. This person is not a good representative for your company.Steven H.
Reserved truck online @ different location. Was called 5mins from picking it up to be told that there was no truck there for me. I received a call within 5mins redirecting me to another location. The problem was resolved very quickly, & all staff were very kind & considerate. Well done.Arlen G.
The vehicle was in good shape but the customer service was not up to the par. In fact, it was a bad experience. The customer service representative was rude. I chose this location because it was close to my place. I will go to another real uHaul location next time rather than to this place. I am unlikely to recommend others to go this location.Chakravarthi N.
Customer did not leave a comment.sean J.
Customer did not leave a comment.IHAB E.
The price for the truck was very very misleading. There was more than $50 of charges that were not quoted to me with this rental. This is a predatory pricing tequnice and illegal in Canada. I was in a pinch so I didn't have a choice but I will not be using I hail ever again for to this. The store and employees running the rentals were amazing and very helpful.collin D.
Equipment was clean but the vehicle in no way was well maintained. Brakes did not work properly. Very hard to break on time and had to pump the breaks. Right door does not close properly. In order to drive straight wheel was on an angle. Vehicle needs an alignment. Also tires are concerning as they aren't winters with no tread. Thanks The service from the pick up location was great. Also how do you not give out an amount of mileage free with rental?Trevor V.