Customer Reviews for Katy Feed & Tack
(U-Haul Neighborhood Dealer)

415 reviews

4650 Katy Hockley Cut Off Rd   Katy, TX 77493

(281) 829-5625

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(281) 829-5625

4650 Katy Hockley Cut Off Rd
Katy, TX 77493

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 12 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Don't double book the trailer.

Will H. 
Rating:
5.0

nothing. the location that i picked the trailer up from was awesome. great service and very professinal.

CHRISTOPHER H. 
Rating:
5.0

Great friendly staff! Fast and easy check in and out service!

GUSTAVO C. 
Rating:
5.0

These guys are the best! A bit curmudgeon attitude, but they will give you the personal touch and help you never get from the big Ubaldo dealers. Skip the long waits trying to pick up or drop your rental, they are the best!!!

Mark P. 
Rating:
5.0

The lady at the desk was very nice and helpful. Would go through them again.

GUSTAVO C. 
Rating:
5.0

Everything was perfect. I rented from a mom-and-pop feed and tack shop that was a joy to deal with.

Tarek G. 
Rating:
5.0

Very friendly staff

SIDNEY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Had a great experience and it was so easy. They accommodated a time change and were super helpful. Highly recommended this location for your haul needs.

Mary B. 
Rating:
1.0

Poor customer service

MICHAEL N. 
Rating:
5.0

This is a family owned business and they are tremendous. They make you feel welcome and you receive knowledge about different retail stores coming into the area. I would not go anywhere else but there

LAURA M. 
Rating:
5.0

Carl and Annette were great to work with. The equipment was clean and their customer service was top tier!

DEMARIO W. 
Rating:
3.0

staff was extremely nice and helpful. truck was not clean.

ramon A. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY F. 
Rating:
5.0

Customer did not leave a comment.

ARON W. 
Rating:
5.0

A great location. I was in and out in just a few minutes. Both at the pickup and the return. I will definity use this location for my uhail needs.

STEPHEN J. 
Rating:
5.0

Happy with the good service and friendly service

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

EUNSUNG J. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

After hour return.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
Rating:
5.0

Amazing Customer service

JAMIL KIJANA L. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

The staff at the Katy Feed & Tack were very helpful and professional. After being lied to but central dispatch the gentleman at Katy Feed & Tack worked to correct the injustice. I had a motorcycle trailer rented and confirmed at the Fry Road location. I received a call the evening before and told that trailer was no longer available. I was redirected to Katy Feed & Tack after being to the trailer I was redirected to had a wheel chock. Upon arrival finding out I was lied to by the dealer on Fry Road. Very frustrating to say the least.

Denzil T. 
Rating:
5.0

I had two reservations canceled by you had to drive to 3 different locations before I got a trailer

STEPHEN W. 
Rating:
5.0

Your reservation and check in website is poor. It is not very intuitive, and if you need to go back and change something you almost always end up starting over.

James R. 
Rating:
5.0

Great job and pleasant experience

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Mark E. 
Rating:
5.0

Customer did not leave a comment.

OSMANY H. 
Rating:
5.0

Very friendly and prompt service!!!

ROMEO N. 
Rating:
4.0

Customer did not leave a comment.

Polly A. 
Rating:
5.0

Its all about service. The owner of the franchise was the best. Cant say enough. Old school determination to help the customer. Stumbled on them and so glad i did. She actually made me want to be better at my job!............Uhaul is lucky to have them.

DAVID M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Yes The Location Smell

SRINIVASA RAO B. 
Rating:
5.0

Customer did not leave a comment.

Silvia F. 
Rating:
5.0

Customer did not leave a comment.

Franklin H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN G. 
Rating:
5.0

Customer did not leave a comment.

BRENDA V. 
Rating:
5.0

Thanks for all your help, trailer was in good shape and worked perfectly. Will be back the next time I need a trailer no question.

David A. 
Rating:
5.0

Online reservations and check in are terrible and I may not use u-haul again for that reason

James R. 
Rating:
5.0

The paperwork to rent is terrible. It is possible to do it online, but it is a pain. Also, even if you go through this to get in the system, you still have to repeat the process every time you rent. As good as the place was, the paperwork may well cause me to look for an alternative to I-haul.

James R. 
Rating:
5.0

So, when I booked this trailer I was suppose to be able receive a discount due to a previous issue I had a month prior. The phone operator said to talk to the people I check out from but that was not the case. I would very much appreciate that discount since I am loyal customer and the fact that I was promised that.

CHRISTOPHER ALFO R. 
Rating:
5.0

Customer did not leave a comment.

Lindsay B. 
Rating:
5.0

Great people, friendly and helpful with equipment.

John Y. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

I used Uhaul in the past, but this experience was the best.

Luis G. 
Rating:
2.0

Nice feed store but not a U Haul place. Staff was friendly and courteous. Reserved equipment turned out to not be available and was wished well in going to other places on my own to locate without assistance. Wasted lots of time. Truck was filthy and back smelled of urine.

Danny H. 
Rating:
5.0

The costumer service was excellent! I was treated like a friend.

James H. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

Great customer service! Will definitely rent all future U-Haul's at this location.

Kimberly B. 
Rating:
5.0

Great people and great friendly service

RAFAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Lisa S. 
Rating:
5.0

Customer did not leave a comment.

Robert O. 
Rating:
5.0

Was very helpful and offered great tips on UHaul usage and was very accommodating.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Silvester N. 
Rating:
5.0

Customer did not leave a comment.

rayford S. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
1.0

First do not open a reaevation to change it three hours before schedule and set it in a different location way far from the original one, additional to this i was instructed to check in on line to avoid personal contact and comply woth social distance and it did not work like that i had to sign and check in woth people at a pet store as it was not a UHaul location in conclussion next time i will rent with Penske!

JORGE B. 
Rating:
3.0

Customer did not leave a comment.

Yanilu R. 
Rating:
5.0

Customer did not leave a comment.

Oscar A. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Awesome experience. Very friendly.

Trey M. 
Rating:
5.0

Customer did not leave a comment.

Sherry C. 
Rating:
5.0

Customer did not leave a comment.

ERin R. 
Rating:
5.0

Customer did not leave a comment.

anne S. 
Rating:
5.0

Customer did not leave a comment.

muhammed A. 
Rating:
5.0

Customer did not leave a comment.

James V. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
3.0

Upon arrival to pick up the unit I was a bit flustered as my plans for the vehicle I was going to use to pull the trailer got changed less that 3 hours before my pick up time. The young man that helped me at first was very impressive and was very polite and a hard worker. Carl, as well was very helpful and agreed to help me out on my drop off time. Unfortunately I got trapped in traffic coming back into town and was not able to get to the drop off location. Carl did agree to help me and let me deliver the trailer the next morning as soon as they opened. However with my job I was unable to get clearance to come in late. I called U-Haul several times last night to find a location and get everything switched over so I could drop it off at a different location. I went to the location on I 10 in Katy Texas and a gentleman named Gio was exceptional. Instead of me getting on the phone and being on hold and trying to get a hold of the correct person he jumped in and helped me out. Even after he spent about 30 minutes on the phone on hold he did what he would told me he would do. The reason why am rating this as average is due to the fact that Carl called me this morning to give me a hard time about dropping his trailer off at a different location. He stated that I created more work for him. please pass this along so that Carl and Gio can see this.

Matthew P. 
Rating:
4.0

They were professional and very pleasant to work with.

dyhllis K. 
Rating:
5.0

Customer did not leave a comment.

Julie S. 
Rating:
4.0

Customer did not leave a comment.

Lashaunda S. 
Rating:
5.0

Friendly and helpful people

DAVID P. 
Rating:
5.0

Enjoyed the conversations when picking up and returning the trailer.. Everyone was very, very nice.

Jones J. 
Rating:
5.0

keep up the good work

James L. 
Rating:
5.0

Customer did not leave a comment.

Myesha J. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

sylvester H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

Joel K. 
Rating:
5.0

Customer did not leave a comment.

JAMES N. 
Rating:
4.0

it was a good experience with the owner of the place, they are both nice, and it was easy and fast processing my rental.

Erick M. 
Rating:
5.0

Great pick up and drop off experience. The owners were very friendly and knowledgeable. I highly recommend. Will use them again!

raganr K. 
Rating:
4.0

Customer did not leave a comment.

Alfred H. 
Rating:
5.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

The drop off time was set to 48 hrs after pick up, which is standard, but the drop off location doesn't open on Sundays until noon. Even after I called Uhaul, the updated time was not listed on the drop off order. Luckily, the drop off location owner knew about these types of situations and worked with us.

William M. 
Rating:
5.0

Nice people with excellent service

steve B. 
Rating:
5.0

Customer did not leave a comment.

Jim T. 
Rating:
5.0

Customer did not leave a comment.

Cieara W. 
Rating:
4.0

The staff were very friendly and helpful

Brett B. 
Rating:
5.0

Owner of the feed store was extremely friendly and helpful!!

James B. 
Rating:
5.0

Customer did not leave a comment.

todd N. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

originally the address your email to me was to a very shady smoke shop off of n,fry road, not only could they not help me they had no knowledge of how to work their app. 3 hours and 3 stopps later,(and approx 30 miles) i got a trailer from above location.

Kim S. 
Rating:
5.0

Great customer service!

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

bryan B. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline O. 
Rating:
5.0

Very friendly and courteous!

Camille N. 
No reviews have been submitted for this location.

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