Customer Reviews for Katy Feed & Tack
(U-Haul Neighborhood Dealer)

493 reviews

4650 Katy Hockley Cut Off Rd   Katy, TX 77493

(281) 829-5625

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 12 pm - 4 pm

Services at this Location:

Contact Us

(281) 829-5625

4650 Katy Hockley Cut Off Rd
Katy, TX 77493

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 6 pm
  • Sun: 12 pm - 4 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Humberto M. 
Rating:
5.0

Excellent customer service and very nice people to do business with.

Miguel P. 
Rating:
5.0

The retailer was flexible and happy to help us change our equipment quickly so we could get started on our project. The return process was quick and super simple. Thank you!

wendy T. 
Rating:
5.0

Great location and customer service.

Carl R. 
Rating:
5.0

Latch on trailer door was rusted and hard to open and close.

Spring G. 
Rating:
5.0

Nothing. The staff was very friendly and professional. Great experience.

gustav H. 
Rating:
5.0

Customer did not leave a comment.

Margarita G. 
Rating:
5.0

Friendly, courteous and very helpful.

JESUS Q. 
Rating:
5.0

The folks at this location are extremely kind and helpful. I have rented a pair of fifteen footers over the last couple of weeks ahead of our big move out of town. Highly recommend!

Kevin C. 
Rating:
5.0

My U-Haul experwas great!!

MARILYN M. 
Rating:
4.0

My trailer wasn't clean but I will recommend it

Naji A. 
Rating:
5.0

Great experience. Thanks!

Kevin C. 
Rating:
5.0

Excellent service! Friendly and easy process! 100% recommended

Alexander M. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
3.0

Your customer service was great. And we appreciated all of the help.

Barry G. 
Rating:
5.0

Customer did not leave a comment.

Guangyi T. 
Rating:
5.0

Customer did not leave a comment.

DON F. 
Rating:
5.0

Customer did not leave a comment.

Brian C. 
Rating:
5.0

I will definitely be using this location in the future! My Question is WHY wasn't I sent a review for my ORIGINAL Reservation. I made the reservation ONE week before only to be called a little over an HOUR before I was picking it up to be told "They do not have the trailer I reserved" and then would not answer OR reply back to my messages to see where I could find one. Cy Fair Storage at 11650 Barker Cypress SHOULD BE REMOVED from the U-Haul system. The equipment I reserved should have been there, but IF it wasn't for whatever reason I should have been NOTIFIED long before an "hour" from pick up. Things of course happen but this is NO WAY to run a business or treat your repeat customers! Thank God the people at Katy Feed & Tack know how to treat their customers and value their business!

George P. 
Rating:
5.0

The service was excellent. No recommendations.

JAMES E. 
Rating:
4.0

Customer did not leave a comment.

ClydeA M. 
Rating:
4.0

Friendly staff

Timothy O. 
Rating:
5.0

Customer did not leave a comment.

Denny M. 
Rating:
5.0

Excelente

Juan S. 
Rating:
5.0

This guy ,made my day !! I was not familiar with the area so googled a location ,and found this guy. He had a lot full of trucks and couldn't take anymore,but he asked me where I was from and I said fort hood Texas ,so he took care of a veteran. Thank you so much for allowing me to know there is still good in this world.

john T. 
Rating:
3.0

Maybe, do an actual check on the equipment being rented. The tire was near bald and peeling which made for a rough ride. I disnt notice until i made it to my destination how bad it was. I was really suprised it held up during my trip and didnt blow. Also it was way too expensive to rent that tiny trailer. I will never rent again.

Dashawn M. 
Rating:
5.0

Customer did not leave a comment.

Felix S. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
5.0

Very friendly service. Easy process.

Cisillia P. 
Rating:
5.0

Katy Feed & Tack were excellent and treated me as if I were family !!!!!

FREDRICK C. 
Rating:
5.0

Customer did not leave a comment.

TUNGTHANH N. 
Rating:
4.0

Customer did not leave a comment.

Drako R. 
Rating:
5.0

Staff was very friendly and helpful.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

Cesar F. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

Don N. 
Rating:
5.0

Customer did not leave a comment.

Lina T. 
Rating:
5.0

Customer did not leave a comment.

Sierra N. 
Rating:
1.0

Not only took forever to check out theres no way to drop off after hours, they close at 6 and i had my trailer till 7:00 i has to keep it and deliver the day after

ANNa R. 
Rating:
5.0

I had such a great experience. Everybody was so kind and helpful.

Bora Y. 
Rating:
5.0

Customer did not leave a comment.

Steven J. 
Rating:
5.0

Customer did not leave a comment.

Mavrille T. 
Rating:
5.0

Customer did not leave a comment.

Mark H. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Very nice people and good customer service

Thamer O. 
Rating:
5.0

Knowledgeable, friendly, and helpful service. Overall experience was great! I would recommend this location to family and friends.

Monica P. 
Rating:
5.0

Friendly staff, very helpful. Walked me thru any questions asked.

Tommy B. 
Rating:
5.0

Customer did not leave a comment.

SIMON G. 
Rating:
5.0

These folks are super friendly and helpful. Great Job!

Paul B. 
Rating:
3.0

Customer did not leave a comment.

RYAN R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Love the location! Close to my former home. Customer service was top notch!

ROSSANA J. 
Rating:
5.0

excellent service and friendly business owners

WALID B. 
Rating:
5.0

Our experience was excellent! No need for improvement.

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

VY N. 
Rating:
5.0

The proprietor was helpful, efficient, and friendly. The truck ran as expected and everything worked. The had a good selection of trucks and the location was perfect.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

BRUNO S. 
Rating:
5.0

Good family owners

ARVIND T. 
Rating:
5.0

Customer did not leave a comment.

Cristian C. 
Rating:
5.0

Customer did not leave a comment.

curtis F. 
Rating:
5.0

Fantastic people , very friendly helpful and accommodating. This is my first go to place to rent motorcycle trailer.

GAVESH V. 
Rating:
5.0

Customer did not leave a comment.

JAKE L. 
Rating:
3.0

They gave me the uhaul dirty and with 1/4 of the tank.

BLANCA S. 
Rating:
5.0

This people are very friendly and they provided great customer service.

MICHAEL B. 
Rating:
5.0

Carl, great guy. Good energy!

CHARLES F. 
Rating:
5.0

Customer did not leave a comment.

YUNIESKI H. 
Rating:
5.0

Very professional and courteous. Highly recommend.

NEAL K. 
Rating:
5.0

Revise U-Haul's way of renting Listen to your dealers instead of the techies that have decided not to let us call the location It's a mess Also your e invasion of privacy with the driver's license stinks.

DONALD G. 
Rating:
3.0

To much per mile

Joseph R. 
Rating:
5.0

Customer did not leave a comment.

KAREEM E. 
Rating:
5.0

Great customer service and friendly staff.

BILLYE W. 
Rating:
5.0

Nothing but praise. A U-Haul representative assisted both at the picking up and dropping off stages. It was a great experience. On the weekend it was nice to see that they hire young people allowing for first time work experience. They performed well. Keep up your good work.

DAVID M. 
Rating:
5.0

OUTSTANDING PEOPLE

William B. 
Rating:
5.0

Very friendly, customer oriented attitude. I felt like I was borrowing a trailer from a friend.

Ken O. 
Rating:
5.0

best

ZEMARAI M. 
Rating:
5.0

Air Conditioner in the truck did not work.

LOUIS S. 
Rating:
5.0

The staff at this location are awesome. They are very friendly and professional.

SUSAN Q. 
Rating:
5.0

Frist I have made a reservation for the location on fry rd. At the smoke shop. The place suppose to open at 10 am and no one showed up till after 10:30. Then the guy told me that he didn't have the truck and to call customer service. That made me loose 2 hours of labor on the movers. I was send to the kary Hockley location and the lady there was very helpful to me. She has my appreciation.

Sofia B. 
Rating:
3.0

Don't double book the trailer.

Will H. 
Rating:
5.0

nothing. the location that i picked the trailer up from was awesome. great service and very professinal.

CHRISTOPHER H. 
Rating:
5.0

Great friendly staff! Fast and easy check in and out service!

GUSTAVO C. 
Rating:
5.0

These guys are the best! A bit curmudgeon attitude, but they will give you the personal touch and help you never get from the big Ubaldo dealers. Skip the long waits trying to pick up or drop your rental, they are the best!!!

Mark P. 
Rating:
5.0

The lady at the desk was very nice and helpful. Would go through them again.

GUSTAVO C. 
Rating:
5.0

Everything was perfect. I rented from a mom-and-pop feed and tack shop that was a joy to deal with.

Tarek G. 
Rating:
5.0

Very friendly staff

SIDNEY S. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Had a great experience and it was so easy. They accommodated a time change and were super helpful. Highly recommended this location for your haul needs.

Mary B. 
Rating:
1.0

Poor customer service

MICHAEL N. 
Rating:
5.0

This is a family owned business and they are tremendous. They make you feel welcome and you receive knowledge about different retail stores coming into the area. I would not go anywhere else but there

LAURA M. 
Rating:
5.0

Carl and Annette were great to work with. The equipment was clean and their customer service was top tier!

DEMARIO W. 
Rating:
3.0

staff was extremely nice and helpful. truck was not clean.

ramon A. 
Rating:
5.0

Customer did not leave a comment.

Brandi B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY F. 
Rating:
5.0

Customer did not leave a comment.

ARON W. 
Rating:
5.0

A great location. I was in and out in just a few minutes. Both at the pickup and the return. I will definity use this location for my uhail needs.

STEPHEN J. 
Rating:
5.0

Happy with the good service and friendly service

DAVID G. 
Rating:
5.0

Customer did not leave a comment.

EUNSUNG J. 
Rating:
5.0

Customer did not leave a comment.

Matthew J. 
Rating:
5.0

After hour return.

RYAN C. 
Rating:
5.0

Customer did not leave a comment.

ROBERT D. 
No reviews have been submitted for this location.

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