Truck was available as promised and in good clean condition. The person who helped me at this location was very courteous and pleasant to work with.Eric S.
Customer Reviews for KDR Convenience
(U-Haul Neighborhood Dealer)
Mechanicsville, VA 23111
Services at this Location:
- Mon-Sun: 7 am - 10 pm
Special Operating Hours
- 5/29/2022 - 5/30/2022: 8:30 am - 9:00 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Let me start with a positive. The person inside the location where I was picked up a 24/7 shared truck was amazing. We had trouble finding the key location, the directions did not help So that led to difficulty picking up the truck. Then the trouble returning the truck, was the website kept closing before finishing the return, so the gentleman inside the convenient store was key to being able to use the truck. The truck functioned well, appropriate size, and everything went smoothly with the truck. It was the pick up and the drop off that we were really dissatisfied with. I have used UHaul many times in the past and this is the only time that I've been dissatisfied. In the future I personally as an middle aged person using a truck, i will continue to use a storefront U-Haul rather than a 24/7 pick up thank youJohn S.
Customer did not leave a comment.NANCY C.
Customer did not leave a comment.Steven W.