The individual working had to walked through the process with someone that was over the phone, that wasnt really an issue but I had to literally talk on his phone to the guy walking through because the person working had no communication skills. Both friendly though. Just aggravating.
MISTY C
Customer Reviews for KDR Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck needs maintenance it needs an alignment as it handles very poorly. Constantly shifting the steering wheel right and left to stay in the center of the lane very hard to control extremely dangerous.
Christopher OI dropped my truck off at this location after a cross country move. The person that took care of us was extremely nice and very helpful. He made the whole process easy. I was very pleased (and relieved) when my move was complete. I highly recommend this location/staff.
KATHY LAlthough the truck ran great, it doesn't look like it had ever been cleaned or washed. The location that booked the reservation (Elm Drive) sent me to KDR Convenience but sent the reservation to Nine Mile Road. The staff at KDR were friendly and helpful.
CHARLES JJust went through the steps on the app, didn't have to talk to anyone. It was grest.
Pamela JThe vehicle had trash in it and the worker was on the phone with other people while she was supposed to be helping me. It took a very long time to get my vehicle.
BERNARD RNo, the stored lady didn't get there till 830. When I was supposed to pick the truck up at 7 1 of the tires on the U holit was bald. It could have blew out at anytime.
TINA JWas excellent
CASPER MComputer was down and didn’t really have anyone there that was very knowledgeable about the situation
JOHN KThe gentleman that helped me was very knowledgeable and nice. I had a good experience.
CHAD DStaff was very helpful and friendly. Would recommend using this location. Great customer service
Melissa ON/A
Brenda CKDR was excellent, very helpful.
mark hI am a regular customer and this location makes it so easy to conduct business with. Always friendly, helpful and accommodating.
VICTORIALEE SI have rented either a van or the 10ft truck a few times from KDR and they are always so nice and helpful. This is always my go to place to see if a truck is available before checking other places for a rental.
Sheila SThe employees are well informed and friendly. They explained everything carefully and made sure that we understood. Also answered questions we had about the rental. Will definitely recommend friends and family to this location for any future rentals
Abhishek PWe had done the selection of not picking a location. So when we got done with everything, we were told that we could come to the Mechanicsville, U-Haul and storage and once we showed up the young gentleman was too busy being on his phone talking to his girlfriend, or a friend, which was personal and he said he had no room for us. I had a 6 x 12 trailer to drop off and he said he had no room so when I asked him to please pick a place or contact someone that could help us. He just ignored me and kept talking on the phone. I found KDR on my own and the gentleman there was so kind that he helped us out. I will go to KDR at any time if I need anything regarding U-Haul rentals.
Jennifer MWhen I picked up my Uhaul it had trash in the door pockets. Floor and dash were covered in ashes and the truck smelled like smoke. I tried to take pictures in the app and it let me take only one then I was going thru pretrip pictures and one of the pictures wasn’t even the right truck had a different bumper. Other than that self check in and out was pretty easy. I also left truck way fuller than I got it.
Christian MWe ended up needing our truck for two extra days and they were very helpful and accommodating! The whole drop off process couldn’t have been easier! Avi (sp?) was super helpful, professional, and easy to deal with.
David MThe place where the keys drop need to be located so no one can put their hands in and take the keys out and steal the truck
LESLIE PMy only comment would be the strap ends were tattered. If they were needed to be remove from the ratchet, it would be very difficult to reinstall in tightening.
Curtis FI would have been in big trouble if there wasn't someone inside to help me. I tried app pickup first and ended up needing support to verify me. They left me hanging for precious minutes before I gave up and went inside. I had a very tight timeline and needed them to be much more prompt. The person who helped me inside of KDR Convenience was excellent.
Heidi MGreat experience and happy with my experience at KDR at 7119 Mechanicsville Va.23111 I will recommend fiends to rent location. Thanks for your help.
ken rThe clerk was very understanding and helping. Great location.
Stephanie DThe truck was very banged up and had over 100,000 miles and should be put out of service. The location was convenient and the representative was nice and helpful.
Joyce GI left my earbud in the truck and wanted to see if I can get it back, but I can't find phone number to the store.
Rachael FIt was 87 degrees and no working air conditioner. Not very pleasant
Michelle ACustomer service was great. He explained in detail the charges, holds on checking account, etc.
Ann TGreat customer service no complaints
Blake WMy bad experience is all related to the 24/7 check in process. I rented a U-Haul at 4:30 AM. I did the pre-check in and uploaded my license. When I showed up at 4:30 AM, I uploaded it again. So issue occurred where it requested more info. They needed to verify my identity with three people. At 4:30 AM on a Saturday morning, there is no one that I feel comfortable waking up to verify me. They told me to get my passport. I drove 30 minutes home to get it and 30 minutes back. After uploading my passport and everything else again, they then said they had to call people again. Super frustrating process that took 3 hours to try and figure out. Finally the location opened up and I got the U-Haul. This process is horrible. I will not be a returning customer to U-Haul. Super disappointed in the system but also the attendants lack of clear communication and empathy. Definitely and experience I will share with friends.
Kyle LExcellent customer service! So helpful!!
Myra BThis place is a gas station and the attendant checked me in while I was still filling up with gas so it was a seemless experience.
Thomas SOk
carlos gCustomer service was exceptional during pick-up and drop-off. Details to attention on additional services offered (insurance, road side assistance m). Very friendly, courteous and knowledgeable
Izetta VNO CUSTOMER SERVICE AT ALL VERY RUDE AND UNHELPFUL DID NOT EXPLAIN THINGS JUST BARK DEMANDS
valery dEverything was carefully explained. The cargo van was clean and operated perfectly. The people helping me were friendly and professional. I’m a happy customer.
Marvin AThis team has been a reliable source for my uhaul needs. ALWAYS professional and helpful. A great resource for the Mechanicsville area. HIGHLY RECOMMENDED!!!
Scott JGreat place to rent a Uhaul.
Shannon TI love this place. Convenient location to me, supportive staff, and great atmosphere. Has always had available rentals and friendly, easy to work with team working at KDR Convenience.
Scott JI was able to check-in online which expedited (somewhat) the pick up process. However, it is combined with a gas station/convenience store and on a busy road. If you show up at a crowded time the process might not be as smooth... just my opinion, nothing observed to validate that. The owners/operators are very friendly, knowledgeable and willing to assist in any way.
Tony AThis location is perfect for my needs.
Russell EGreat experience and very nice
Adam WEasy transaction.
Thomas CThere was an issue with a leak in the trailer I rented. My furniture was ruined due to the leak.
Matthew CWas pleasantly surprised. Great customer service, very respectful, clean, and professional. A wonderful experience overall and I would highly recommend this place!!!
Scott JVery nice
Charlotte AThe only thing that I would suggest is filling the tank above 1/2 tank and keeping it there. It would be more convenient so you don’t have to fill up before you go to your destination. Thank you!
Bridget Aeverything went well Nice check in and check out
Dani B