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TODD C
Customer Reviews for Keiths Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I believe it would be best for customers to be told to take a picture of the gas gauge and mileage because the trucks do not always have a full tank of gas and contract is typically marked as full tank. We took off without double checking. Thankfully we did not go far with the truck and everyone was very helpful in resolving the issue since we did make sure the truck had full tank before returning.
Heather CSmall lot, very difficult to park
Jacob SLot was small and no space available for drop off
Jacob SNice people to work with
JOE BFix your website!!!!! Keith and his people were awesome, even though the U-Haul website was not working properly!!! This was not the first time I rented a U-Haul trailer, and each time there were problems with the U-Haul website!
Randy SDon’t park your tow truck in the parking space intended for rental returns. I know space there is a premium, but putting your vehicle there takes up precious space.
THOMAS CNothing. The rental experience was wonderful.
TIMOTHY SThe location was helpful. The check in processes online was a nightmare. I have an app on my phone that I will probably not use again. And it was not user friendly.
Stephanie SVery quick and completely easy. Friendly attitude too.
David HListen to what customer is saying. I was trying to explain that I wasn't returning it to the same location and didn't live in area. So wanted to return it to where I live. But was charged extra for not returning it to them. Otherwise they were awesome hooking it up and explaining things.
CHARON Avery friendly
LARRY BHe had 4 people at once he was helping. He was very nice just was understaffed and I had the issue with the trailer disconnecting. It’s a teaching moment and an opportunity for management to increase employee count.
Ryan GGreat to deal with
Russell ZKeith runs a excellent shop!
Sean Gkeith and his employees were very nice and helpful
ROGER KEverything was great and the move went well. I would suggest that when picking up the truck that the person would explain all the costs involved during the rental time period. For example, no one mentioned to me that the cost per mile driven would, in my case, be $1.09/mile. I thought that was way too high. I knew there would be a mileage fee, but not expecting it to be as high as it was. Thank God I only drove just under 40 miles and not moving to another state. Other than that, the truck I used and the move itself went very well.
BOB SAppreciate Warm welcome, Pick up & Drop off point. Thank you. 🙏🏼
THANAPHAT RVERY friendly and accommodating dealer! Clear information and competent staff.
Jeffrey SGreat and helpful staff!
MICHAEL KReally quick and stress free process. Came in and got paperwork out of the way and they helped me hook up and was out of there in 10 minutes. When I came to drop off, they came out and got me unhooked and on my way. Super friendly people and great location with plenty of space to turn around.
Chase iVan was roomy, smooth, clean and well maintained at a lower cost than all the other options. Service was quick and easy.
JAMES LQuick, courteous, professional drop off at Keith's service center.
James DAfter hours drop off. didn't,t speak to any personnel.
Laurie PKeith was very professional and very helpful. Renee handled all transactions over the phone which made it very easy fro me to pick up the truck. The other associate who talked to Renee was a super nice lady. Overall I would not hesitate to use U haul again. Thank you all for making my rental truck the best part of my day. My body is sore from moving, but they eased the pain by providing a hassle free experience. Thank you !
Rick FAbsolutely an exceptional experience
Eric DI did not provide pictures of the truck because I did the trailer first and the text seemed like it kept sending me back to the trailer each time I tried the truck. Everything needs to be spelled out extremely well because this is not something people do often, and moving is already a challenge.
Walter BVery nice and pleasant team members. No issues with any of the service, just a good overall experience.
ERIC HDidn't love the Trump flag.
Albert PVery friendly
RYAN LNo improvement is needed. The truck was new, clean, cleared of snow, heated up and ready to go when we arrived. Service was courteous and efficient.
WILLIAM DExcellent communication and service. Thank you!
MICHAEL WEven though I explicitly declined the coverage they added it back for extra 15$
DEVAL RWomen at desk friendly and helpful. Very patient trying to get me my receipt over the phone lol !!
CHRISTOPHER PI needed a van in a pinch and was glad to find a place that offered mobile check in so I could use the van on a Sunday. I will use them again in the future.
Michael CEverything was great. The location, the car lot, the office building and Mike is the best. He explained everything and found a good vechicle and explained the controls and all the leasing details. He goes the extra mile for people.
FRANK FFast and efficient
Jeffrey WFriendly, easy to get to, great service. Can't think of anything to improve.
STEPHEN BStop communicating like construction contractors!
MICHAEL SKeith did an excellent job. I appreciate his focus on customer service.
CHRISTOPHER WGreat service!
GARY BKeith and staff were very friendly and helpful!
SCOTT ELot was spacious and had ample parking for a 26' truck.
Christopher SThe staff was wonderful
ANNA MWhen I dropped off the truck I was told they would check it in later and send me a final receipt. Later after review of the receipt I found they had an incidental charge for $9.00 for fuel. I returned the truck with more fuel than when I picked it up and had pictures to prove it. I reached out to customer service and got the complete run a round with two various reps being unable or unwilling to assist. I spent over $500 renting a truck for 2 days. The site folks were courteous and professional, but the U Haul Customer Service staff has soured this experience over a measly $9.00. Bad business practices in my book.
HENRY Rfast...simple...easy drop off.
JEFFREY LOutside of my phone not allowing me to take & share photos every was great.
Brian HKeith, the owner, was super friendly and helpful. The U haul system seemed to send me multiple texts to do stuff, even though Keith said I was all set. That part was a little confusing.
David TWent to looking for a truck that had a ramp for access. One that we got didn't have one the attendant was awesome to take the few minutes to switch a different one in place. They were so friendly and super cool. Gladly to go back
KENNETH PTerrible customer service called right away when we picked up vehicle wreaked of smoke, ashes on the floor, garbage in it and a lighter in the truck. The rep we talked to said we would be able to dispute the whole rental once the truck was returned. I got out of the truck and smelled like a cigarette and I don’t smoke. Also blood on the seat totally uncalled for. Also the air conditioner in a 100 degree day moving didn’t work properly. Poorly maintained vehicle. Then we drop it off and they charge us a $25 cleaning fee!! We call to dispute the rental. I just got an email now for the inconveniences they credited us the $25. We should have NEVER been charged the $25 the truck was disgusting when we got it! I do not recommend.
Daniel SI am not sure how to improve. The truck was ready and everyone was very friendly and explained everything. It was a great experience
STEPHEN NI was told that the rental of a uhaul is 19.99 a day. I had the truck for 3hrs and was charged $128. That is unacceptable.
Damion Enone I had a perfect experience staff was kind and helpful end to end. I was very happy thank you. I recommend a pick up and drop off people hundred percent.
Chip HGot charged for 2 gallons of gas for going 12 miles. The gas gauge never moved and was still closer to the 3/4 mark than the half mark, but it was stated that I returned the van with half a tank. I have pictures that prove otherwise. If a cargo van is getting 6 miles to a gallon with only 2 adults and a 35 pound TV in it, that van needs serviced.
Gretchen MRECOMMEND that ALL UHAUL RENTAL LOCATIONS offer military discount to active duty service members and retired military personnel on the rental charge rate! THANKS to the U-Haul rental pick up location, Keith's Service Center, for providing a complementary padlock and key for the renter's use! My special thanks to Keith's Service Center owner Keiith Schaefers and his daughter Nicole, for their rental vehicle assistance on Fri April 11, 2025 during my vehicle pick-up and turn-in. Thanks also to Renee of the Pittsburgh PA area U-Haul office for her redirecting my original U-Haul reservation to the rental pick-up location that had the vehicle that I requested.
ERIC KThe actual location and the truck were excellent however using the app to get/return the truck was a pain. I had full service bars on my phone but it took forever for the pictures to upload and move to the next step.
Joey L