keith and his employees were very nice and helpful
ROGER K
Customer Reviews for Keiths Service Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great and the move went well. I would suggest that when picking up the truck that the person would explain all the costs involved during the rental time period. For example, no one mentioned to me that the cost per mile driven would, in my case, be $1.09/mile. I thought that was way too high. I knew there would be a mileage fee, but not expecting it to be as high as it was. Thank God I only drove just under 40 miles and not moving to another state. Other than that, the truck I used and the move itself went very well.
BOB SAppreciate Warm welcome, Pick up & Drop off point. Thank you. 🙏🏼
THANAPHAT RVERY friendly and accommodating dealer! Clear information and competent staff.
Jeffrey SGreat and helpful staff!
MICHAEL KReally quick and stress free process. Came in and got paperwork out of the way and they helped me hook up and was out of there in 10 minutes. When I came to drop off, they came out and got me unhooked and on my way. Super friendly people and great location with plenty of space to turn around.
Chase iVan was roomy, smooth, clean and well maintained at a lower cost than all the other options. Service was quick and easy.
JAMES LQuick, courteous, professional drop off at Keith's service center.
James DAfter hours drop off. didn't,t speak to any personnel.
Laurie PKeith was very professional and very helpful. Renee handled all transactions over the phone which made it very easy fro me to pick up the truck. The other associate who talked to Renee was a super nice lady. Overall I would not hesitate to use U haul again. Thank you all for making my rental truck the best part of my day. My body is sore from moving, but they eased the pain by providing a hassle free experience. Thank you !
Rick FAbsolutely an exceptional experience
Eric DI did not provide pictures of the truck because I did the trailer first and the text seemed like it kept sending me back to the trailer each time I tried the truck. Everything needs to be spelled out extremely well because this is not something people do often, and moving is already a challenge.
Walter BVery nice and pleasant team members. No issues with any of the service, just a good overall experience.
ERIC HDidn't love the Trump flag.
Albert PVery friendly
RYAN LNo improvement is needed. The truck was new, clean, cleared of snow, heated up and ready to go when we arrived. Service was courteous and efficient.
WILLIAM DExcellent communication and service. Thank you!
MICHAEL WEven though I explicitly declined the coverage they added it back for extra 15$
DEVAL RWomen at desk friendly and helpful. Very patient trying to get me my receipt over the phone lol !!
CHRISTOPHER PI needed a van in a pinch and was glad to find a place that offered mobile check in so I could use the van on a Sunday. I will use them again in the future.
Michael CEverything was great. The location, the car lot, the office building and Mike is the best. He explained everything and found a good vechicle and explained the controls and all the leasing details. He goes the extra mile for people.
FRANK FFast and efficient
Jeffrey WFriendly, easy to get to, great service. Can't think of anything to improve.
STEPHEN BStop communicating like construction contractors!
MICHAEL SKeith did an excellent job. I appreciate his focus on customer service.
CHRISTOPHER WGreat service!
GARY BKeith and staff were very friendly and helpful!
SCOTT ELot was spacious and had ample parking for a 26' truck.
Christopher SThe staff was wonderful
ANNA MWhen I dropped off the truck I was told they would check it in later and send me a final receipt. Later after review of the receipt I found they had an incidental charge for $9.00 for fuel. I returned the truck with more fuel than when I picked it up and had pictures to prove it. I reached out to customer service and got the complete run a round with two various reps being unable or unwilling to assist. I spent over $500 renting a truck for 2 days. The site folks were courteous and professional, but the U Haul Customer Service staff has soured this experience over a measly $9.00. Bad business practices in my book.
HENRY Rfast...simple...easy drop off.
JEFFREY LOutside of my phone not allowing me to take & share photos every was great.
Brian HKeith, the owner, was super friendly and helpful. The U haul system seemed to send me multiple texts to do stuff, even though Keith said I was all set. That part was a little confusing.
David TWent to looking for a truck that had a ramp for access. One that we got didn't have one the attendant was awesome to take the few minutes to switch a different one in place. They were so friendly and super cool. Gladly to go back
KENNETH PTerrible customer service called right away when we picked up vehicle wreaked of smoke, ashes on the floor, garbage in it and a lighter in the truck. The rep we talked to said we would be able to dispute the whole rental once the truck was returned. I got out of the truck and smelled like a cigarette and I don’t smoke. Also blood on the seat totally uncalled for. Also the air conditioner in a 100 degree day moving didn’t work properly. Poorly maintained vehicle. Then we drop it off and they charge us a $25 cleaning fee!! We call to dispute the rental. I just got an email now for the inconveniences they credited us the $25. We should have NEVER been charged the $25 the truck was disgusting when we got it! I do not recommend.
Daniel SI am not sure how to improve. The truck was ready and everyone was very friendly and explained everything. It was a great experience
STEPHEN NI was told that the rental of a uhaul is 19.99 a day. I had the truck for 3hrs and was charged $128. That is unacceptable.
Damion Enone I had a perfect experience staff was kind and helpful end to end. I was very happy thank you. I recommend a pick up and drop off people hundred percent.
Chip HGot charged for 2 gallons of gas for going 12 miles. The gas gauge never moved and was still closer to the 3/4 mark than the half mark, but it was stated that I returned the van with half a tank. I have pictures that prove otherwise. If a cargo van is getting 6 miles to a gallon with only 2 adults and a 35 pound TV in it, that van needs serviced.
Gretchen MRECOMMEND that ALL UHAUL RENTAL LOCATIONS offer military discount to active duty service members and retired military personnel on the rental charge rate! THANKS to the U-Haul rental pick up location, Keith's Service Center, for providing a complementary padlock and key for the renter's use! My special thanks to Keith's Service Center owner Keiith Schaefers and his daughter Nicole, for their rental vehicle assistance on Fri April 11, 2025 during my vehicle pick-up and turn-in. Thanks also to Renee of the Pittsburgh PA area U-Haul office for her redirecting my original U-Haul reservation to the rental pick-up location that had the vehicle that I requested.
ERIC KThe actual location and the truck were excellent however using the app to get/return the truck was a pain. I had full service bars on my phone but it took forever for the pictures to upload and move to the next step.
Joey LHelpful and friendly
JOHN MI am lodging a complaint as to the charge for fuel. The vehicle was slightly under half full when it was taken out and at most 3/8s when returned. I logged a total of 41 miles on the truck, but was charged for 8 gallons of gas and a $30.00 fuel surcharge. Two different charges were put on my VISA account. One for $46.72 and the second for $142.94. I will contact PNC Visa and dispute the larger charge. The individual at the rental facility agreed that the correct gas was as stated. I could not have used 8 gallons of gas in 41 miles.
Robert JThe u-Haul website said the truck would have a tail lift. It did not. I also thought I declined the “SafeCoverage” because I have USAA insurance but I was charged for that also.
JULIE GVery nice staff Highly recommend
IMAN GUnmanned location with convenient 24/7 access. Easy pick-up and return of equipment. Ordered furniture pads with rented equipment, but discovered during pick-up the pads were not in the back of the truck ready to go. Contacted U-Haul customer support and they directed me to an alternate location to rent furniture pads.
Erik JKeith’s service is par excellence and they care for their customers and strive to do the best and what is right !! I would strongly recommend them
Sivaram Rday we were returning van got a call asking to return to some non descript location 1/2 hour from our house vs horsham next to our house. after calling uhaul, went back to horsham and was 5 min after they closed. charged $20 for this. not good
DAVE SPut 15.00 of gas in vehicle before returning it. They charged my Credit Card 19.00 for fuel. The gas gauge was were it was when I picked up truck. Please credit my Credit card the 19.00 Thank you Victor Mills 99634308
VICTOR M