Customer did not leave a comment.Thom P.
Customer Reviews for Kennys Auto Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.James H.
Cab and cargo area was very dirty and they didn't bother to clean before renting and had to put air in one of the rear tires of the trailer, as it was under 10 lb. Young lady at counter got confused checking me in and was not wearing a mask!Edson M.
Customer did not leave a comment.sandra G.
Customer did not leave a comment.ANAMARIE M.
Customer did not leave a comment.Kenneth B.
The U-Haul air-conditioning went out and it was about 100 degrees in the U-Haul. (Nothing to do with the pick up location.)Brett S.
Customer did not leave a comment.Shawn J.
Customer did not leave a comment.Kerri R.
Customer did not leave a comment.laurie S.
Customer did not leave a comment.John G.
The store was messy and not clean( lobby or bathroom.Joseph C.
It was very unorganized and put me behind schedule. The equipment was broken and when I asked for help loading my car they said someone could assist but then no one was there to assist when I needed it.Dylan L.
Customer did not leave a comment.Andrew V.
Maybe have the truck ready at the location it was reserved atSammy D.
When I rented the truck everything went very smooth, went home and packed up the truck, and finished BUT I called uhaul road side assistants to help bc the white latch got stuck in the roof, and waited an hour for them to come, the guy from road side called the operator sent him to an entire different state of which I wasn't even in. Canceled him and called back to get another road side guy and was NEVER sent any help. Finally had to flag down a kind and willing cop who the fixed my truck problem. Very upset with uhaul road side assistances, they were of NO help to me at all, even when I explained my situation that I needed to leave in a hurry bc my ex husband is a very violent man!!!Diane B.
Customer did not leave a comment.Chris H.
Customer did not leave a comment.Sandy J.
Online shows open until 7pm, owner called and said they weren't going to be around. Had to push back reservation time. Unprofessional.Celeste A.
The 24/7 drop off was extremely helpful enabling us to not burn up work hours for a quick drop off. Thank you!William H.
Customer did not leave a comment.Richard B.
Customer did not leave a comment.AMELIA P.
Helpful and friendly staff, was very easy to work with when dropping trailer offTerry B.
Customer did not leave a comment.Edwin G.
The application was NOT User friendly with repetitious questionsMILTON C.
I chose this location because it is a well known, almost nostalgic business in the area since 1946. The very unfriendly man behind the counter unable to conduct U-Haul business. Only one staff member is able to operate the system, she isn't there when they open. Should have been a red flag when I got a txt message saying I needed to pick it up two hours early bc no one would be there to assist me at 12 noon. When I returned the unit, the same uninterested and incapable man was there, was told to just leave unit in parking lot and someone would email me, still no confirmation from point of rental. There are a lot of U-Haul rental location in our area we will certainly choose any other than Kenny's next time.RYAN W.
Customer did not leave a comment.John G.
Not real happy with this experience been a Uhaul user for many years multiple times per year this time I think I was charged wrong and the dealer could not change the invoice from what was on the computer don't know what else I should do or where to turn to get this straightened out thank you Michael CampbellMichael Sidney C.
Customer did not leave a comment.stephanie C.
He did not have enough storage space for my trailer and he sent me to Ken's up the block. They were great and very good people.James A.
Customer did not leave a comment.liz M.
Customer did not leave a comment.Donna S.
Customer did not leave a comment.Shannon W.
Customer did not leave a comment.Raziuddin K.
Very helpful and friendly staff. Easy checkout and checkin. Well maintained equipmentJohn G.
I rented a 6x12 trailer. There was no one there to assist me getting it off of my hitch and it was too heavy for one person. Would be nice to have a better system on the heavier trailers to allow a single person to put it on/off.David A.
The people at this location were so helpful I will always come back here for my rental needs.Raleigh C.
Very helpful rep. Made it an easy process to return. Add one or two more counter stools.Burnir B.
Nothing, just want to add that the lady that attended me was a sweetheart and very nice!!Heisy R.
Customer did not leave a comment.AL G.
Fix all the issues I mentionedCarolyn G.
Customer did not leave a comment.Scott K.
Customer did not leave a comment.JERRY S.
Customer did not leave a comment.Rhonda S.
Customer did not leave a comment.Terry W.
Customer did not leave a comment.Patrick H.
Customer did not leave a comment.John D.
Lady at counter was slow but tried to be helpful. Not a great environment but was just dropping off so it was okMary S.
Customer did not leave a comment.James H.
Customer did not leave a comment.Rick B.
Friendly at both the pickup and drop off sites. Great customer service!JENNEFER M.
Customer did not leave a comment.Eugene M.
Customer did not leave a comment.Floyd S.
The starboard side tire strap was broken and tied in a knot around the inboard d-ring. Which made it shorter on that side, creating a dangerously unstable vehicle securing situation.JONATHAN W.
Customer did not leave a comment.Justin B.
Customer did not leave a comment.julie D.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Jessica J.
Customer did not leave a comment.TERRY B.
Customer did not leave a comment.BETH D.
Customer did not leave a comment.LILIAN B.
Rude unorangnized.GENE T.
Customer did not leave a comment.JUDAH V.
Had closed early so no one was there when dropped off. Did send a receipt promptly the next day.MASON M.
Have a lock to use. I had to purchase my own.Liz S.
Customer did not leave a comment.LARRY S.
Clerk was not on site at the appointed time for pickup. Gas setting on contract was incorrect.Paul V.
hAVE SOMEONE IN THE STORE THAT CAN DO RENTALS DURING LISTED HOURS AND NOT WAIT UNTIL AFTERNNON FOR A PERSON TO COME IN AND DO PAPER WORK. fENDER ON dOLLY WAS LOOSE AND NOT NOTED ON RENTAL RECIEPT WHICH ALMOST COST ME NOT HAPPY.JOHN F.
Best Uhaul place in town. Dont want this getting out though or i will not find what I need in stock.BRAD R.
both the man and women that helps us were very kind and helped us in a timely manner. A great experience.Barbara K.
Customer did not leave a comment.MAUREEN AND DA F.
Customer did not leave a comment.GERALD A B.
Customer did not leave a comment.Adam G.
Customer did not leave a comment.JENNA C G.
The truck I got had a broken passenger side rear-view mirror. It was incredibly dangerous and the truck should not be on the road until fixed. The mirror had obviously been smashed recently. The glass was broken and the mirror no longer held any kind of position. I stayed in the left hand lane on highways at all times because it was impossible to safely determine the position of traffic on the passenger side.brian K.
Customer did not leave a comment.thomas P.
Customer did not leave a comment.SCOTT W.
The drop off was early ( the day before it was due) and the owner was very helpful!!!TAMMY L.
Customer did not leave a comment.JIMMY G.
This location is not clearly a U-Haul drop-off. I knew the address but did not have the name and was unable to find it. Additionally, they were closed when I dropped off the truck so I cannot comment on the location itself or the personnel.JEREMY T.
The location where i picked up the truck was fine however somehow they didn't get my reservation. i feel this was uhauls fault and not Drake's. I was sent back and forth between two different locations before finally getting a truck. I was extremely frustrated and will never move using a uhaul truck ever again.