The lady that checked me out was super nice and helpful at the Kenton Station location.
Sarah Ritchie
Customer Reviews for Kenton Station Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, everything was great.
karen lunaThank you very much. I’m happy we have your business in this area . It was a life saver for a family with no truck owners while moving
shannon courtneyEvery one was professional and helpful.
Leslie PooleI think the mileage is a little high. I filled it up before returning it and then had to pay $76 extra for the .99 cents per mile fee...little extreme
diana whismanNothing
irene riceWill definitely use this location again for a pickup or drop off.
Phil GermannLady was excellent and helpful
patrick lippertA great experience
James HINSPETERThe location operates very professionally and the attendants are very courteous and friendly.
thomas keenanThis is the nicest, most professional location I have visited
Deana DuffThe only thing I would suggest would be to make sure the return process is explained better. We were told to call the 800 number after we return to the drop off location. We took our own photos, returned the key and then customer service explained that with need to follow prompts in the app to return which wasn’t a very good explanation as it wouldn’t load. Once we got in we were asked to take photos with the vehicle on. We were unable to do that because it was unclear before we returned the key and it doesn’t allow photos to be uploaded from your camera roll if you have taken your own. Otherwise, picking the rental up was quick and easy. It was clean and drove well.
Jacqueline MitchellTruck had an exhaust leak,it was pretty overwhelming-gave us both massive headaches-have rented from that location before-never any issues ,however I would be really surprised that they didn’t know about it
Julie WilsonVery nice lady. Knew what she was doing. Very kind
Susana CarpetnerWe never received our refund for miles paid and
billy hollarThe ladies who work at this location are very sweet & accommodating! I highly recommend this location! Thank you!
danielle dunnGood just like it is.
SONDRA GRANTVan (DC 1192G) had no issues, but need to note, some pet hair on passenger seat in cab, otherwise, the truck was clean and dependable.
elizabeth mayerThe first van ((DC1028G) had a lot of play in the steering which made driving uncomfortable and somewhat unsafe. The next day we rented van (DC1192G) without any issues, but need to note, there was some pet hair on the interior of the cab, passenger seat.
elizabeth mayerEveryone was very friendly and helpful.
Donna McmanisYou guys need to be more specific about your rates!
Pamela HeiselService was very professional. The lady helped us was very nice. I would recommend this company again.
bonita cunninghamexcellent service
Kevin WaltersGreat job
RAY HOLBROOKThe employees were aweso.e. the equip.ent was fine. The one complaint I have, is this: uhaul put a 60 dollar hold on my debit card until return of equipment. I returned the equipment yesterday at 6:30 pm, it is now 11:15pm the following day and my 60 dollars has not. Even returned to me. This is unacceptable
billy hollarThe staff is friendly and helpful. They took the time to ensure I understood the equipment and provided helpful advice. I appreciate the knowledge and help they provided.
Gregory SmithThe ladies in that office were great! Very helpful and went above and beyond to make sure my rental experience was perfect!
Larry AdamsThe woman working in the office was great, funny and charming!
Dana ChristiansonAwesome!!
Danny KerneaVery friendly and helpful. Pleasure to do business with.
Brandon RossThe ladies at this location are exceptional. Very courteous and friendly. Bend over backwards to make sure everything is good to go.
William SkaggsWell Organized organization
Bas MattinglyNothing. It was a very convenient place to get a truck.
Mark MatternExcellent staff
Gregory SmithEverything's good no complaints
Jeffrey WatkinsI’m a pregnant woman and had the help of 2 people just because I was 7 minutes late of the original time they over charged my card $68. Mind you it had to be dropped off on a Sunday at 2pm it was 2:07pm when I pulled up there trying to back it up!!! Just horrible people if you ask me a pregnant woman with a 3 year old at that doing what she can and only 7 mins late. Yeah never again
Alexis MullikinThe woman that helped me was amazing! So friendly and helpful. 10/10 experience
Kaelen Shupeexcellent service, called representative, knew what was in stock. quick turn out.
Guillermo SmithMake sure you actually give someone the truck they requested. I got over charged because they gave me the 15' truck after I specifically asked for a 10' truck. It's like they're trying to get as much money from you as possible.
jonathan huffmanAbsolutely great place
Mikel BradleyThis kitten station location is Great to deal with.
OLIVIA MAYThe ladies that were in the office was fantastic and very helpful
donald colemanAll good
DONALD WESTHOFFWe had a very good moving experience!
Stephen MeltonN/A
Sarah RitchieEverything was great TY for the pleasant experience
Jerimiah ReevesBrake light and turn signal not working on trailer.
steve shoemakerEveryone was so friendly and helpful! We had an excellent experience! The website was frustrating. It did not give me a good pickup location. Kept referring to Xenia. I used the 800 number and they were much more helpful. Then the Kenton Station Storage ladies were super helpful and showed us how the truck worked. Thank you!
druann kendrickExcellent and friendly service!
Martha InskoVery helpful and went out of their way to work with my schedule
david hardinThose ladies are the sweetest and most helpful people!
Thomas WareThe truck I had rented was very rough to ride in. It’s like the vehicle had not sort of suspension at all. It had trouble shifting, often holding gears for a really long time. And over all seemed to be sluggish compared to other trucks even from your own locations. But the truck was clean inside and out.
Dakota MountThe ladies who work at this rental are so sweet and knowledgeable!! I highly recommend this location!
danielle dunn