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Lael C
Customer Reviews for Khawaja Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Second time here and they were amazing. Very professional and friendly.
Terry CWe had an amazing experience renting here. The service was fantastic, and we had a wonderful conversation with Eddie. Everyone we met here was kind and professional. I highly recommend them!
Latosha JTruck needs to be look at it doesn’t really accelerate and and take really long time to get up to speed
Cameron MRented U-Haul paid $59 at time of pick up. Rubdown receipt of only using $52; two months later i get a bill for $52 but will settle for $26
Shatarra CYou are doing enough
TRINETTA BWell when I arrived the vehicle I reserved was not there it was rented out. I was upset because I made my reservation then I called to change the pick up time. They called me to confirm and when I arrived I was advised my van that I requested was not returned and he didn’t have another. My agent was very helpful. He was making calls to find another in the area, he offered a bigger truck for the same amount and included some miles for the inconvenience. He was nice and helpful. Also the truck didn’t have gas.
Keisha SVery professional and excellent customer service. The office was very clean and the equipment was in good condition. I highly recommend Khawaja Brothers.
PAUL JIt was closed
Catherine JThe truck drove amazing & was amazing on gas.
Siddiqah CThe cleanliness and upkeep of your trucks and equipment is very important. Thanks.
LELA GFirst time ever going there. The gentleman took my key and told me my receipt would be in a text within 30 minutes.
Isaac DYou’re doing great
Brittney JCustomer service gentleman in charlotte was very helpful and friendly
Michelle CI ordered equipment that they did not have but I wasn't informed that they didn't have it. Customer Service informed me and sent me to a different location miles away and stated I would not be charged for those miles. Went to the other location and had to wait in line for an hour to be told that they were out of the equipment and all surrounding area Uhaul locations. So I wasted almost 2 hours trying to find equipment and ended up turning the truck in late because I missed 2 hours of moving time.
Lashanta RThe representative was very polite.
Clement SEverything was good. Quick service. Great customer service.
Todd JGreat service too
Ehigie AGreat service; super nice employees
NINA SI was overcharged for mileage. I reserved for 25 miles and was charged for 382 miles. I live 4 miles from the location and round trip was a total of 24 miles. I’ve submitted a complaint to management for review. I am flabbergasted at this admin error.
Donte WEveryone was great, from the front desk to the check out!
Paula PExcellent customer service!
Marquita HEverything was simple using the mobile app and took very little time to secure the truck.
Carlas ECheck out and return was smooth and fast!
Russell MTruck cab interior not clean.. dirty blankets
Thomas WRepresentative did not communicate and took almost 10 minutes to begin request, had difficulty using computer.
MONICA MIt was an easy pick up and easier drop off. The staff made things quick and easy. Highly recommend.
Anthony WThe U-Haul server went down when I picked up the truck so I could not check in or get the truck, but the employees/management were helpful with informing us and working through it.
Troy BI would suggest sweeping the storage area before the next rental.
THURMAN TRep was fast and easy to talk to. Would recommend this location to znyone close.
Patrick RNothing
STEPHAN FVery efficient process
MICHAEL CGreat Overall Customer Service!! Highly Recommend!!
ANDRE BMake sure the equipment is clean before you rent to someone else and make sure maintenance is up to date. There is no good explanation for me breaking down while in the process of moving ! & then charged a gas fee when I have proof at the time of rental if fuel level .
Sasha MThe truck was very clean, but the maintenance issues include: 1) it did not have working AC - it blew warm air not cold. 2) The right side mirror fell off while driving and I had to turn around and go pick it up off the street.
Carrie EVery friendly staff. Quick in and out service. Would definitely be using them against
Michelle STruck has an exhaust leak that made driving with the windows down.
Robert CI rated “yes” to cleanliness and being well maintained but there’s an issue with the truck. The truck we rented has warped rotors so when there’s any road heat in the truck, pressing the brakes causes a very significant vibration in the front end and the truck would pull to the right. I didn’t notice it until I was on the road, loaded up, since our house was nearby. This is not on the dealer, I don’t think highway testing is on the shoulders of the dealer.
Scott DThey were extremely helpful.
ONESHA NAlways pleasant, attentive and no delay in getting me out when going to pick up the vehicle and when I return it.
RODNEY MHeather & Eddie were the best . They made the process easy & fast . I highly recommend this business to everyone moving .
KRISTIE HQuick and easy affordable and good people working at this establishment.
KARLA BWhen you change my reserved pick up location (with a credit card BTW) to one 20 minutes away, you should automatically issue an inconvenience credit instead of me being irritated with the whole experience from that point on. To top it off when I went to put gas in the truck, there is some type of blockage/occlusion that only allowed me to fill at a trickle taking over 20 minutes to put gas in each time causing more irritation with the nozzle stopping every 2/10ths of a gallon most times.
STEVEN EKeeping the gas tank to full so easier to fill it up when returning
SHAILESH PThe rear was not swept out from the previous rental and the seatbelt latch was loose.
THURMAN TThe service was excellent. I didn’t have to wait long and was treated very well. It was the best customer service experience I have had in all my time.
Amadou DFast service in and out. Very friendly staff
MAYCON MVery friendly staff and the process was smooth. FYI - the only downside was they don’t sell mattress bags here so I had to make another stop
Cheryl TTruck was in disrepair and dirty. Packing tape covered windshield chips, inside of glass was filthy and hard to see out of. Truck cargo interior had leftover rope tied on it. Rails were old and suspect. Truck delivered with <1/4 tank of gas, because, yeah, the first thing I want to do when I'm moving across the state is fill up the truck I just paid $500 for.
DAVID NGreat experience. Vehicle was nice and clean. Customer service was great. Will definitely go ahead if/when needed. Thanks very much.
AINSWORTH WThe time it takes to check in, always take forever.
JANAE MThe right turn signal in back did not work at all and the lights on the right back side did not work at all. It made it very dangerous on the highway. The tire pressure sensor was broken and popped up every few miles. The furniture pads we rented were dirty, some were soaking wet.
ALLISON DThe person at this location was very helpful
STEFANO FThis place is very fast and helpful.
SLAVICA MPeople are working in this location are very nice, in less than ten minutes I was set and good to go and they let me park my own vehicle in a safe location. I am very pleased with the service.
NIMAIRI KDrop off was excellent
VIVIAN BQuick, efficient service with clear instructions.
Carlos HI have been coming here for over 15 years. This place is reliable and friendly
Danny cvery clean bathroom
GIOVANNI CFoolish me I did not take a picture of the fuel meter, but I did look at it and it was right on the half meter when the agent said it was a little over half. It was right on the half mark. I returned it at 1/2 after driving 18miles 10 of which was getting to and from the property to my location, and obviously they charged me just under $10 for the fuel. I hope it was worth it because I will never use or recommend that facility again and hence the reason for this feedback. The truck was horrible and not well maintained which I noticed with “all” UHaul Trucks. Driving them makes you feel like you are on a rollercoster and sea sick. It is always scary experience.
PATRICIA CKeep being great on purpose
AQUEELAH JProperty is under new management. Very clean and professional.
ELSA P