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JONATHAN M
Customer Reviews for Khawaja Brothers
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Just drop off, no interaction with staff
JOHN SAmazing customer service
RONNIE BTried using the app and of course it was not working so it was a little chaotic checking in. The cab had not been cleaned had about 10 old lottery tickets, a coffee cup and personal, sealed letter inside. I would love to find or who rented the truck before me and get them that letter. It was addressed to Pansy from Brenda so maybe one of them.
DARWIN CAlways great service and vehicles available as requested.
Jeffery AThey charged my card for hundreds of dollars a week later! I’m going to the Authorities because this isn’t right and unacceptable! Smh use the real U-Haul services and not second hand because you will get ripped off! DI NOT USE THIS COMPANY
MARKITA MThe guys made everything smooth and easy and the Van was brand new. I will be back to again I’m sure, much cheaper than buying a truck these days imho.
OSCAR TVery easy pickup & dropoff. Staff was very pleasant!
GRETCHEN BMy 2nd time using locale and another great experience. owner was very nice and professional.
John TAlways provide great service, very quick and efficient
JOHNNY Tvery helpful and accommodating staff. Eddy was particularly helpful. Nothing to improve.
CHARLES REveryone at Khawaja Brothers is always very attentive and accommodating which is the reason for my repeated visits over many years. I have actually watched them help customers by providing options and recommendations for the project involved. Reservations, pick up and drop off are always fast and easy. The office was recently remodeled, and the available fleet has increased. I am not sure what else they could improve upon.
RICHARD CNothing, this location was very friendly and welcoming.
LACHELLE CNo personnel were there. After hours drop
Ava MN/A
PIPER SThe guy who checked my rental back in was perfect! No problems here.
WENDY MEasiest way to go!
KESHA MThe gentlemen at this place were so helpful. In hooking up.
RANDY SWasif Khawaja handled my return. Honestly, he went above and beyond, very personable, kind and so helpful. This is a mechanic shop as well and all the guys were very happy. This is a happy place. I will be bringing my car there. Thank you Wasif!!
JERI BThe only down side the inside was dirty I just had a few things to move but if this was serious move I would had brought u haul back for a re fund.
THOMAS BThey could do a better job of cleaning out the trucks .
RICHARD HWe were charged for a lost key that was not lost. When we returned the u-haul van, the key was given to the gentleman at the counter. There was only 1 key given at pick up and 1 key was returned at drop off. Unable to reach the location to discuss the error and unable to leave a message. The corporate help line could only create a complaint and create a complaint.
LEE DI had an excellent experience
NICOLE MHowever, y'all don't have Dolly's available and still charged me for the dolly I couldn't rent and still got overcharged on the initial rental.
Eliza AI was charged an additional charge
BRITTANY JVery pleasant staff.
KAREN WGreat customer service
KIMBERLY DMake sure the gas tank is full.
PAULA BIf you arrive with low expectations for customer service and don’t mind being on the receiving end of Eddie’s condescending tone and profanity-laced remarks, you’ll do just fine renting from this company. However, if respectful communication and basic professionalism are important to you, you may want to consider another U-Haul provider.
JOHN ROne of the headlights on the truck I rented didn’t work, and I didn’t realize it until it got dark. We were out near the lake in North Carolina, and it was pitch black. By the time we noticed, the location was closed and there was nothing we could do. We had to drive a separate vehicle in front of the truck just to safely see the road. That’s extremely unsafe, and it should’ve been caught during your pre-check. I’m requesting compensation for this dangerous and stressful experience. Please inspect your trucks more thoroughly in the future.
JAMARI HThe tire 🛞 pressure warning light came on while in use.
Simone TGood customer service 👍🏻
YASIN TI was met by an employee when I pulled onto the property, and my rental was closed out on the spot. Very nice gentleman who gave me a lot of information about the area, his rental business. The whole process could not have been easier!
Mike CGentlemen that helped was great, friendly, and helpful.
Todd SGood
LATOYA YKindly and gentle
Semih URequested an appliance dolly but did not receive. Refund was issued but maybe checking complete order in the future.
JEREMY NEasy drop-off location. Kind of sketchy area, but simple park the truck, drop the keys, and drive away process.
CATHERINE MThe truck must be delivered at the time specified in the contract for delivery.
MOHAMMAD GVery friendly and knowledgeable
JAMES JThey were accommodating, funny & efficient, as well as quick.
Michelle HExcellent customer service
ROBERT SDifficulty contacting location by phone. Truck had a few dings in it. The loading door was very difficult to open and close because the cable in the right side was damaged.
DOROTHY DOwner and staff were great. I was disappointed that they did not have any Dolly’s or Moving blankets.
ERIC ENo improvements are needed. Excellent customer service! 👍
NEHEMIAH G