When I arrived to pick-up the truck no one was at the location so we could pick up the truck. While I was on the phone with customer service my fiancÃ© called the number on the door and the lady was at home and explained that we had to login to a w4/< trucking app to get a code to inlock the truck. However, while I was on the phone with customer service there was no note on the reservation about having to use a 24/7 trucking app to receive a code to unlock the truck.corliss M.
Customer Reviews for Kickin Koala LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This name is located no where on the business door. It's in a shopping center with multiple stores and was super hard to identify. I drove around until I parked and called the phone number for the business and no one answered. I called the 800 # and it was no help, she simply kept telling me stuff I already knew (name, address). Finally I walked to the business that shared the address but not the same name and they stated it was the correct location. Very nerve wrecking. People driving a huge truck can't look for suite numbers in a shopping center, they can however look for the business name to be somewhereâ€¦.Jatasia B.