Pick-up location was changed last minute. Only one truck was available at King Petroleum. Customer Service was bad (i.e., long wait and didn't offer relevant supplies - moving blankets, locks, etc.). Truck was practically snowed into parking lot and all doors (including rear door + latch was iced shut). It took me nearly 30-min to open and truck bed was dirty. Additionally, mobile app did not work so I was unable to document my complaints.
Jonathan R.
Customer Reviews for King Petroleum
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No sign saying it was a U-Haul location, no sign showing the address that was visible in the dark. Staff did not know how to handle a mobile app return. There was no drop box, just gave key to attendant at the gas station.
Matthew H.My truck was left in the wrong location - not this business' fault. But I had to inspect just from photos: the last driver left trash I had to clean and just a half tank of gas. I was still an hour late getting to my movers. Uhaul has always been great - this was terrible
Nicholas T.The customer service was very poor. They had one employee there when I picked up and dropped off so it toke a long time even though I did everything online. The man that was in the store was so rude.
Danielle G.When I arrived at the gas station to pick up the truck they didn't even check my id. As I had already paid for the truck it makes me wonder if anyone could have gone in there claiming to be the renter. The gas station attendant had to call whoever from uhaul and I had to use the phone he had used. With COVID and him being unmasked this made me feel uncomfortable and unsafe, but I had to. While the cab was clean, the back of the truck was not. There was ketchup and food as well as large pieces of broken glass. I had always used the University City location before and had wanted to this time as they are absolutely amazing, but they didn't have the size truck I needed so I had to use this location. Being as we were on a tight schedule and all my past experiences with uhaul being excellent, I decided not to call and complain and just clean it up. Having said that, I would not recommend this location.
Dana R.Shut this location down i
Tonese J.Donnie was very patient with me and provided great customer service!
Stephen H.They changed my pick up location last minute and sent me 10 miles out of my way and in a really bad unsafe area
Vick M.