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Andrea H.
Customer Reviews for Kings N Queens
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful husband and wife owned company. So pleasant and welcoming. It was my first time using U-Haul and they helped me every step of the way! Such a blessing! I will absolutely use them again with my upcoming move!!
Stephanie K.Helped me out after the local UHaul rep literally FUCKED my wife and I, almost literally ruined our move. We reserve a 20' well in advance, never get told it is moved, show up to the “new location†and it had been given away. Thumb up their ass Ogeechee staff have NO recourse. No one gets in trouble, not one helps us. FUCK THEM. If it was back in the day I would call that manager out back. Total bullshit. Luckily for us, the Rincon rental location and the Kings and Queens location cobbled together a 5x8 trailer and a 15' truck for us. As for actual U Haul staff/management in Savannah, I might type up a less profane version and send it to my old BC to disseminate to the boys. Don't fuck with these incompetent, unaccountable losers. I will be calling to ask for a refund once I finally cool off.
Clarence P.Hard to get to.
Tni L.It was easy to rent and return after hours.
Sylathia D.Awesome lady who did the check out wish I could remember her name speedy and courteous
jorge C.Trailer very dirty at pickup.
Eric T.I dropped off my trailer at the closing hours.
Edwin L.This was the easiest, most pleasant UHaul experience I've ever had. Leslie and Al care about their customers and it shows. Don Teuton
Don T.Nice people, but no accessories available
Don K.Everything was great, we love the employees at this location, but please note that although the truck was well maintained, it was very dirty in the bed. We had to sweep it out before we could put stuff inside, it was full of debris, including a bunch of pet hair….almost (unfortunately) as if digs had been transported inside?? But this would not stop us from renting again.
Lori D.The customer service is suburb, they are very professional
betty F.Everything is just ok
Benito F.The lady that waited on us was very friendly and nice. It is great to do business with someone like her. We have always had knowledgeable people who care about our business at U-Haul.
June R.Ok
Rodney H.Staff were very helpful and the drop off was incredibly easy. I just wish I it was a more convenient drop off location - this was about 40 miles from where I originally requested.
Michael D.Everthing!!!
jennifer V.There was an issue with me having an out of state driver's license and whether they were allowed to rent to me. With Uhaul being a company that mainly exists on people moving, this was ridiculous. The agent was friendly enough and she tried but we had to wait for confirmation for almost 20 minutes to be able to get on our way. The truck was clean and while it wasn't the best ride, it performed as expected and we had no problems with it.
Naki R.The owners of this store bent over backwards to accommodate my needs. I would certainly recommend them.
Katherine R.Great option for moving
LaSquizzie K.Alvin was GREAT!!!!!
Mark E.Professional, polite. Everything you'd wish the large main store was, but isn't. This small adjustment store is the best I've ever seen.
Richard V.It had a flashing OPEN sign, the hours on the door said 9-6:00. We were there at 4:20 pm and there was no one there. We followed on line instructions for drop off
Jane M.Excellent to work with. Highly recommend
MIKE H.Rude employees, truck with absolutely no gas, truck was rough, rode horribly but didn't break down, I guess that's the good part!
Anne F.Limited parking.
Richard A.When someone pays for blankets and dollies put them in the truck so they don't have to use their own towels and comforters.
Eric L.The owners were very helpful and the inventory in this location was superb--just about anything one would want for any size move. As a side benefit, you can get you tow vehicle cleaned before or after your journey:-)
Richard S.Very good place to go
harrel D.The truck was dirty, was low on gas, and the location did not have any of the uhaul items I had reserved on my reservation.
Lisa H.Same
pamela Y.A new building!
Ralph E.I originally chose a pick up and drop off location that would be close to my old apartment and a location close to my new apartment. Both the locations got changed and I had to pay for the additional mileage. Also got an email about a conversation regarding the drop off location that was never had.
Chrystal C.Very nice experience. Staff was pleasant and the van was in excellent shape.
Carmen N.Everyone was very professional and nice. The truck was ready and I was on the road in minimal time.
Jeffrey M.The truck was clean and ready to go when I arrived, but I was charged over 2 times my original quoted price when I returned it, despite returning it within 1 hour of my original estimate and putting fuel in the truck.
Matthew B.The dispatching organization changed the drop off (probably because corporate wanted them to) from the location 7 minutes from my destination to one 35 minutes so that they could have a better deployed fleet. It cost me lots of time and maneuvering a large truck and trailer through a neighborhood I did not feel comfortable driving in
Paul R.We had pick up scheduled for opening and they were 20 minutes late. Vehicle was marked as "full" on paperwork but was at 7/8 of a tank. Floor of cab was caked in dirt and sticky stuff was in cupholders on dash. Would never use or recommend again. Worst service I've ever had at U-Haul
Aaron B.Same as the first comment
Randy H.This Location was Great , Got me up and moving Very Swiftly
Eric N.The persons operating the store were most helpful and friendly. I would definitely recommend them
Donnie D.